BESCOM - Not getting last 2 months BESCOM electric bill in online format for E7 subdivision,LocationCode-1120104 & RR Number-MS7EEH30929

Location Code 1120104
RR Number MS7EEH30929

Hello,
I pay my bills via internet banking through my account; however since last 2 months August & september I have not recieved the bills in my online login. So i tried to pay it on Bescom website (http://bescomepayment.com/EPayment/) however it also shows old bill of July only & same on the website of Bangalore One (http://www.bangaloreone.gov.in/bescom/bescombilldtls.aspx). I tried calling & raise complain but none picks up the phone in E7 subdivision & there main call centre just forwards the call or give me some number to call on.
I wasn't able to pay the last months bill due to same as my work schedule donot permit me to travel a lot on weekdays. This month also i have got the hard bill with penalties of not paying the last month bill, however this bill is also not available anywhere in online logins to be paid.
CAN SOMEONE HELP HERE PLEASE !!!!

My Address is

# 103,PNB PARADISE 11TH CRS
3RD MAIN HOYSAL NGR R.M NGR