[Resolved]  Best Buses — Irresponsible Conductors and Drivers of BEST Buses

I am a regular traveller of BEST Bus and the attitude of BEST bus conductors and drivers is bothering me hard since long. Today (January 4, 2010) I boarded the bus no 309 RTO registration no 6866 from Maharashtra Nagar, Borivali West at about 10.30 am. I had to get down at Vanrai Colony, Goregaon East, Western Express Highway. I was standing on the door steps of the bus when it approached towards the desired stop and was waiting for the bus to stop with two hand bags in my hands. But the bus never stopped, it just got slowed down in the middle of the road and since one rickshaw wala was running parallel to the bus gate I could not get down when the bus slowed down. The bus conductor was standing right behind me but never tried to stop the bus. When I asked him to stop the bus, instead of listening to me he started speaking rubbish and blaming me as I dint get down the bus when it stopped (which actually never stopped). When i tried to ring the bell he caught hold of the bell string and didn't let me get down untill the next stop arrived. I went to the driver and complaint but he also dint listen.

This is not the only incident which has taken place with me but there are lot of other incidents wherin the bus drivers do not stop the bus on the stop, or stops in the center of the road or gives the ticket of higher denomination ( I know the exact charges as I am commuting daily).

Is there anyone who can take action against these irresponsible public workers who are bounding people to play with their lives? Why are there notices printed in bold letters 'Not to climb up and down the bus while it is moving' when most of the conductors and drivers are not taking a complete halt on any bus stop? And moreover if at all they take a halt at bus stop are they not supposed to take a halt on the side of the road or since they are BEST bus drivers they can stop there bus anywhere on the road leading to accidents and traffic jams?

I hope this complaint reach to the higher authorities and action is taken against these conductors and drivers. Or if this not proper channel to reach the authorities, please someone let me know the point of contact.

Thanks in anticipaton.