[Resolved]  B. E. S. T. Undertaking — Not Stopping Bus on Bus stop & Driver talking rudely

From,
Mehjabeen M. Chougle
8/20 LIG Colony,
Vinoba Bhave Nagar
Kurla (W), Mumbai 400 070

January 14, 2009

The Officer
BEST Depot
Kurla Station
Mumbai

Sub: Misbehavior done by BEST Conductor
Ref: MH-01-L-8306 (Bus Route No. 37) on January 13, 2009

Respected Sir,

I work for the US Consulate at Breach Candy and have been traveling by BEST Bus No. 37 for the past many years. On 13-Jan-09 I board from Kurla Market MH-01-L-8306 bus No. 37 which starts from Kurla Station at about 07:09 hrs. The bus fare is Rs. 14.00. I give two Rs. 10 note to the conductor on duty. He returns back one Rs.10 note saying give me change. I tell him that I have no change of Rs. 4 and that he can give me the change as and when he gets change, I also tell him that I have to get down at Parsi General Hospital so by then he should get change.

Here he starts talking badly, he replies back saying in Hindi “yahaan kya chute paise ki khaan rakhi hui hai kya, purse mein chutta rakhti hai lekin dene ko hota nahin hai.” I still tell him politely that, “agar mere paas chutta hota toh mein kyon nahin deti”. He further adds a bad note by saying, “tera toh har mangalvar (Tuesday) ka natak hai” I feel bad and insulted when he said this, obviously anyone would be. And this same conductor has been on the same bus several times. He knows I am a daily commuter. Then I tell him, “lekin mein toh office Monday se aati hun, toh aap Monday ko duty pe kyu nahin aate ho”. He further adds, “agar chhutta hoga toh dunga” and he moves away behind. I don’t know what bad language or bad words he used in Marathi then that the commuter who were sitting on the back seats, started laughing loudly. I tried taking down his batch No., but it was quite blurred I could’nt read it. So I only noted the bus No. I kept waiting for him to return the change, but he did’nt. When my destination was about to come, I got up at Breach Candy stop and moved back, where he was sitting right at the back seat. I forwarded my hand, he returned Rs. 6 but all in 25 paise change.

That same night I returned from office and headed to the Kurla Depot at the Kurla station. We meet Officer Bhalerao there and narrated everything about what happened that morning. Mr. Bhalerao was very co-operative. He asked if I had retained the bus ticket, but unfortunately I did’nt have it. He said it would be very easy to trace who was on duty with only the bus ticket. I told him that I have the bus No. He made few calls and then requested that I return tomorrow morning at the usual time and speak to Mr. B.D Jadhav (S.221)who will be sitting inside the office and request him to call Mr. Ainave ([protected]) Mr. Bhalerao said he will speak to Mr. Ainave and inform him about this whole incident.

I return next morning, Wednesday January 14, 2009 at the station depot. Ask for Mr. Jadhav, he did knew about us and said that he was aware of the case. I told him that Mr. Bhalerao has requested him to speak to Mr. Ainave. In the meantime there was another conductor who is also on Bus 37 most of the time and he knows me. Seeing there was something wrong, he started enquiring, I asked if he knew who was on duty yesterday on the same bus 8306, he immediately said SASTE was the reliever yesterday. I told Mr. Jadhav see this conductor knows who was on duty yesterday. Jadhav immediately scolded that conductor and asked him to keep shut.

Mr. Jadhav did call Mr. Ainave on his cell. I don’t know what they spoke and then Mr. Jadhav hands over the phone to me. I speak to Mr. Ainave, I tell Mr. Ainave immediately that Jadhav knows that SASTE (supposedly)badge No 194409 but Mr. Ainave also ignores this. He tells me to keep continuing traveling as I do on daily basis and as and when in future I come across the same driver, I should just retain the ticket and submit it at the depot. But then I said, that could not be soon, it could even take days, weeks. He said that’s fine. I said shall I give a complaint in the complaint register he said NO. He then again speaks to Jadhav.

Then I ask for the complaint book, but Jadhav denies to give it to me, I said, I just need to put in to records, but he again denies, gets angry, talks badly, saying I am not allowing him to do his work and that I should leave the counter immediately. I tried to explain to him that I as a passenger have all right to lodge a complaint. He says he cannot give me the complaint register because his boss (Mr. Ainave) told him not to give. I was getting late for work, I board the bus. My husband still waited there.

We know a Sr. BEST officer Mr. Nazir Hussain, my husband contacts him and tells him how Mr. Jadhav who is on duty is not giving him the complaint book. Mr. Nazir Hussain asks my husband to wait there. He joins him in another few minutes. He stands behind my husband and tells my husband to ask for the complaint book once again. My husband does as Mr. Nazir instructed. Jadhav again denies and then Mr. Nazir steps in front of my husband. Mr. Jadhav immediately stands up and says, Sir you. Mr.Nazir ask Jadhav why are’nt you giving the complaint book, to which Jadhav says that Ainave had told him not to give. But on this Sr. Officer’s instructions Jadhav finally gives the complaint book but says that since my husband is not the complaint, I will have to go and give the complaint myself.

I hereby request your goodself to kindly look into this. Who was the conductor, who does’nt know how to talk to passengers, specially a lady. And also Mr. Jadhav.

Awaiting a positive respons
Sincerely

Mehjabeen Chougle
Security Investigator
American Consulate General
Mumbai, India

Dear Sir

I always travel on the route Parel to Sewri Today i.e 21ST Jan i boarded the bus route no 162 at parel which starts from worli . I had a pass which is valid till 1 April 09 .The conductor took my pass and askeed me to take a ticket and stated that the pass was valid only till 1 jan 09 i stated that the pass was removed on 2 jan 09 how could it be so we had a heated argument in the bus as the bus arrived at sewri i went into the depot and told the tc about it The batch no was 18112 and 88295 he was wearing two batches
Pls look into this matter and get it resolved how long are we common and innocent people giong to be touchered

An hurt passenger

To the Concerned Authority,

Sir

This is to bring to your notice that the BEST bus no 63, does nt halt at the Gandhi market stop Near Sion even though the bus is half empty and there are almost 1-2 passengers waiting and giving signal from hand for stopping, patting bus body with hand and continuous 2 buses do not stop

now frequency also has been reduced from every 10 minutes to 25 minutes, This is happening every day between 8.30 to 9.30 am, for last more than 1 month now our tolerance limit has been finished, females can't get into running bus

everyday we get late for office due to this bus driver and conductor not stopping bus, every other bus is halting then whts probelm with this bus, cud u pl. tell us solution?

63 is only bus for going to lower patel from Matunga East and it does not stop at the Gandhi Market stop in office timings between 8.45am to 9.15 am
we have been fed up now for last 1 yr. bcoz of atitude of these bus driver and conductor, as we live near habor line and office being on western line we cant go by train also

Pl. solve our problem for welfare of public, so that we can reach office timely

The Manager
Devnar Bus Depot.
Mumbai

Dear Sir


Since last couple of days, we are seeing that, you are extending Bus Rout No. 504 Ltd (till shilp Chowk - Kharghar from Wadala Depot.) from 1st June 2009. But you choose the Route through Navarng through Shivaji Chowk till Shilp Chowk.

[1] In that route Roads are too narrow, even, if two buses are come across, their is no space to cross
[2] In that ruote so many othe NMMT buses are also running.
[3] We don't think you will not get that much passangers also,
[4] We prefer it will be passing thorugh Navang Hotel ---> Kharkool Corner --- > Ragunath vihar ----> Sector -19 ---- > Kassar Garden ------ > Shiilp Chowk.
[5] In this ruote no any othe Bus service, none other than NMMT Route No. 52
[6] Even this Bus No. 52, is running very poor, not manitance to properly, even the public are accepeting
this and accomedating.
[7] This Route very help full to all othe peoples are in MURI GAV, sector 20, 21 & 35 also.
[8] This area so much public travelling via train toward DADAR, MATUNGA
[9] If you are condiser this request, BEST will get good collection and service to public.
[10] This request will help all peoples are living these area,
[11] If you suggest this, who are using their own private vehicle, to reach their Office/Busines destination, surely support your Department and you will incerase your profit margine.


Pls look into this matter and consider our request, for medium class & poor peoples living this area.
Again i am requesting you please accept our Appeal/

Plz take action

As per the rudeness of Bus drivers we are facing more and more problem. How come normal man goes through this?

Bus No.63 MH 01 LA-5965, 3212 timing 5.30 pm Bus route is from j.mehta road to kurla depot

This is yesterday on A.C. market Bus stop Bus driver not stopping bus on bus stop that’s why I was going to run and catch the bus with my painfull left leg and ask him why not he stop the bus on bus stop bus driver and conductor talking rudely with me and he talk rude way & giving police threat to me.

So plz do the needful to survive in this city

Dear Sir,

Pl send the address of mumbai central best office.

Thanks & Regards
Yogesh

As per the rudeness of Bus drivers we are facing more and more problem. How come normal man goes through this ?

Bus No.410, MH 01 LA-5914, 3196 Timing 21. 50 p.m. Bus route is from Amrut nagar to Mahakali

This is yesterday on 17/07/2009 Ganesh Mandir, Bhatwadi Bus stop, Bus driver not stopping bus on bus stop that’s why my wife was going to run and catch the bus from front door of the bus, because she already let for her night shift duty, but same time the bus driver rudely speaks " O BAI PATHUN CHADHA NAHI TAR ME GADI CHALVANAR NAHI, KHALI UTARA MHANTO NA NAHI TAR POLICE STATION LA GADI GHETO " my wife said sorry next time i do the same i was in hurry so i use this way. but the bus driver rudely spoke with her & giving police threat to her.
I asked question to Best samiti president and shri . uttam khobragade sir, '' HE KADHI THAMBNAR, TUMCHE KARMACHARI KUTHE HI RASTYAVAR BUS THAMBVUN PUDHUN CHADATAT, MAG AMCHYA SARAKHYA SAMNYA MANSAVAR HA ANYAY KA " ????????

So plz do the needful to survive in this city.

Dear Sir

I was standing at the fountain busstop at ghodbunder road dated 30.07.09 but the BEST bus from Borivali to Thane (No MH-01 LA 6379) at 8.45 am did'nt stopped at the stop.The driver was driving the bus from the extreme right of the road.The conuctor gave a double bell for not stopping the bus.
Such a negligence in providing service to public during peakhours when they are on their way to school, college & office .
Hope you will attend this matter seriously.

THIRD KING LONG GOES UP IN FLAMES

Shreya Bhandary I TNN


ABEST King Long bus caught fire on LBS Marg on Saturday. This is the third instance of the expensive King Long buses catching fire in two years; each bus costs around Rs 55 lakh.
Saturday’s fire was brought under control in a few minutes, investigating officer and Parksite police station sub-inspector Sudhakar Bhande said. “But despite that, the bus was gutted, ’’ he said, adding that the 30-odd passengers, the driver and conductor of the bus escaped unhurt. The incident occurred around 9.15 am and all passengers were accommodated on another bus. But the incident triggered a traffic snarl on the busy road; it took around three hours for the traffic to return to normal as the bus had to be towed away.
The bus (route 461) was plying from Borivli to Mulund. Its driver immediately called officials at the BEST control room and fire engines were sent to the spot. “A minor short circuit in the engine caused the fire, ’’ Bhande said.
According to officials, some problems were reported on the bus on Friday and it was a mistake to bring the bus out before repairing it. BEST general manager Uttam Khobragade said that the damage was not much despite police and eyewitness accounts saying the opposite was true.

Dear Sir,

Bus No. 489 (MH 01 L 8073) not stopped at 5.00pm at Surya Nagar(Vikhroli) stop.
Next bus came after 1hr.

Please take necessary action & revert back with details.

Regards

Mahendra G Mhadgut
[protected]

Dear sir,
Bus No. 489 (MH 01 L 9664) not stoped at Virvani stop on 11.8.09 on 7.00pm. Same thing happned with same bus on 14.8.09 at Surya Nagar (Vikhroli) stop at 5.00 pm.

Please take serious action & revert back.

Regards

Mahendra G Mhadgut
[protected]

Dear Sir,

I believe that "the best bus service in India is B.E.S.T." I alwaya say this to all my relatives / friends stay in Mumbai or any where else.

I'm a regular passenger of your Bus Route No. 521 from Koparkhairne to Priyadarshini at 8.42 am. As per the Time table provided by BEST at Koparkharne Starting Point there are 2 bus services between 8.30 am and 9.00 am. of Route No 521 -- one at 8.42 am and other at 9.00 am.
Since last Tuesday (3/11/09) major irregularitie are observed:
- On 3/11/09 : Bus at 8.42 am starts before 9.35am
- On 4/11/09 : No bus at 8.42 am is turned up; Bus at 9.00 am starts at 8.55 am
- On 5/11/09 : Bus at 8.42 am starts around 8.40am
- On 6/11/09 : Bus at 8.42 am starts around 8.35 am
- On 7/11/09 : No bus at 8.42 am is turned up
- On 9/11/09 : Bus at 8.42 am starts before 8.35 am; Bus at 9.00 am starts at 8.52 am

You are requested to please see that timings of these buses are maintained since these are the vital buses during peak office hours.

It is also being noticed that there is no bus (Route No. 501 & 521) between 11.15 am & 12.00 noon from Koparkhairne. Even it comes it does not stop propely at MSEB stop. Today two 501 buses do not stop at all.

Please look into the matter and take necessary action so that my belief of "B.E.S.T. is the best" does not change.

Regards

Debashis De
[protected]

Dear sir
i am working in dominose pizza prabhadevi yeter day i was waiteng from 11.55pm to 1.10am but any bus was not coming iam stay in tardeo itake allday bus no 351 but that bus all so not cominge yester day & i dont money to toke a cab i have citiy pass can yo tel me wath is time last bus no 351 & any one bus pls do the need full



Regards
Chaturbhuj
[protected]

BEST NOT ACCEPT Rs.1000/-&500/- NOTE

I WAS TREWALLING FROM MULUND TO DINDOSHI.
IT WAS 7.15 AM. OFFICE TIME. AS ALL IN HURRY AT THIS TIME.I ASK TICKET TO CONDOCCTOR AND GAVE HIM Rs.500/-, (AT THAT TIME I DIDEN'T HAD ANY CHANGE.) AFTER LOOKING Rs.500/- NOTE CONDOCCTOR REFUSE TO ACCEPT Rs.500/- NOTE AND HE SAY DO YOU DON'T KNOW
THAT BEST NOT ACCEPT Rs.1000/-&500/- NOTE. IS THIS TRUE ? IF YES THEN WHO GAVE RIGHT TO OVER RULE ORDER OF GOVERNOR/RBI, IF NO THEN BEST SHOULD INSTRUCT ALL CONDOCCTOR ABOUT THE ACCEPANCE OF Rs.1000/-&500/- NOTE.AS PER GOV. RULE NO ONE REFUSE ANY CURRANCY NOTE.IT IS CRIME.

I stay in MIDC Andheri East near Seepz. In order to travel to Rabale Railway Station (Navi Mumbai), Bus no- AS 525 is one of the AC buses which suitalbe for me. I have noticed lots of times that it IS not stop at the Rabale Railway Station Stop for no valid reason. I wait for 20-25min for the bus..

Kindly do needful.

Regards,
Njs.

To,
The Manager
Kurla Bus Depot (East),
Nehru Nagar,
Mumbai 400024

Dear Sir

Please refer bus no. 360 Kurla East to Trombay this bus is coming late becasue of frequency has been reduced from every 15 minutes to 25 minutes, This is happening every day between 9.30 to 10.00 am, for last more than 3-4 month now our tolerance limit has been finished, females can't get into running bus

everyday we get late for office due to this bus. Every passanger want me to write a letter to you take their signature on it and then submit it to you.

360 is only bus for going to Kurla East to Trombay and Trombay to Kurla East.

Please note down my complaint is only for frequency of buses not for Driver or Conductor they are very co-operative with us they are stoping bus regularly on bus stop even it was full.

Please take necessary action about frequency & revert back with details.

Thanks
All Passanger 360(Trupti )
Nehru Nagar
Kurla (East)
Mumbai - 400024
Mob : [protected]

To,
The Manager
Dharavi/Worli Bus depot
Mumbai

Dear Sir

Since last 7 months the bus no.52/55 are diverted from Saibaba Road to Lalbaug due to monorail works., But the same work is almost complete., and last 7 months passenger are struglling to reach their place becasuse no services available from saibaba to lower parel, worli..


Please take necessary action about frequency & revert back with details.


Thanks
All Passanger
BEST COLONY, AMBEWADI,
KALEWADI, SAIBABA MARG