[Resolved]  Bharat Booking — EXTREMELY FAILED SERVICE

Address:	Kullu, Himachal Pradesh
Website:	www.bharatbooking.com/

Bharat Booking - One among the worst travel booking house

[BHARAT BOOKING - FAILED SERVICE , EXCEPT GRABBING MONEY FROM CUSTOMERS THEY DO GIVE A DAMN TO ANYTHING , EVEN IF YOU PAY MONEY IT WILL BE YOU WHO WILL HAVE TO FOLLOW UP (and include the charges spent in roaming - we had made calls worth Rs.1000) , FOOD MOST OF THE TIME WILL BE FINISHED SO YOU WILL GET THE LEFT OVER , NO ONE TAKES RESPONSIBILTY AS THEY ARE VERY BUSY PEOPLE , ALL IN ALL YOUR HOLIDAY WOULD BE TIRING THAN YOUR REGULAR DAYS ]

I would like to bring to notice to those who are planning to so so with the Bharat booking packages or have already booked and ready to go. PLEASE DO NOT PROCEED , BUT IF YOU HAVE NOT MADE THE FULL PAYMENT DO NOT PAY REST AMOUNT TILL YOU COME BACK FROM WHERE YOU STARTED.

It all started some few weeks back when my family decided to make a booking with them for Manali trip. We were 8 people and that is the reason we decided that we should go for a package. There was a female who kept following with us till we made the booking. We were given details about the package which included volvo tickets , 3 breakfast , 3 dinner and personal taxi/cab for local sight seeing. Then we got a call by that female saying that we can't give you volvo but we can arrange for a tempo traveller but we will need to pay some extra amount. We were not willing to but eventually we agreed. The trip started and the travel till Manali was quite good.

And then it all started.

1) From the Day 1 , we did not have anyone from the Bharat booking who would follow up with us. We had to make calls to them to ask for our cab , etc. Even in the hotel we had to go till the kitchen to ask for our food. No one in the hotel came to ask us if we need anything and even upon ordering for meal we had to follow up for like 2 hours. The so called hotel manager if asked why this laid back behaviour very said because your with Bharat booking package , it is not my headache.

2) On the first day we had to arrange for the cab ourselves and we ended up paying some extra bucks. Then we got a call that be ready at 4am for Rohtang Pass we will send the cab. We all got ready at 4 am and were waiting for the cab. Till 7 am no one came and no one picked up the phone. Then for another 2 hours we had to wait and then we were given the same tempo traveller in which we had come from Delhi. Where was the driver till now ? That dude was sleeping in the hotel itself and on being asked why did he not come the previous day , told us you should have called me. Great , isn't it ?

3) To go to Rohtang pass if you want to come back the same day you have to leave early morning specially in the May-July season as its crowded and there is like 6km traffic jam on the way. Though it is 63kms from Manali still it will easily take 4-5 hrs to reach. And you do not have any other option except to return back the same day as there is no place to stay there or unless you are going further from there to LEh. Then the next day after following up for the while day we got a cab for Rohtang Pass. This day was good I will only because the driver was a good man.

4) Then on the day back , we had to make the rest of the payment to the great travellers. After arguing for 2 hours for their failed service only charges that they laid off is few bucks.

5) And the best thing comes now . We left Manali at around 3 pm. On the way back , driver told us that the traveller is giving some mechanical issues due to which he will arrange a different cab and for which we will have to go off the way to Chandigarh (It does not fall en route Manali - Delhi). As it was middle of the night- 2am ,we thought we should not fiddle with him and agreed to that.
HE TOOK US TO A PLACE IN CHANDIGARH AND LEFT US THERE AND WHEN WE WERE SETTLING IN THE VEHICLE HE RAN AWAY IN HIS TRAVELLER. AND WE ASKED THE NEW DRIVER TO TURN ON THE AC , TO WHICH HE REFUSED GIVING SOME LAME EXCUSES AS IT DOES NOT WORK AND STUFF LIKE THAT. AND TOLD IF YOU WANT TO COME , ELSE LEAVE. THEN FROM 3AM-7AM (CHANDIGARH - DELHI) JOURNEY WAS WORST THEN HELL. WE WERE NOT SURE IF WE COULD REACH SAFELY. THE DIVER GUY WAS SLEEPING ON THE WHOLE JOURNEY. TAKING NAPS WHILE DRIVING. SOMOHOW WITH GOD'S GRACE WE REACHED SAFELY TO DELHI.