Complaint against non delivery of cylinder
COMPLAINT: BHARAT GAS AGENCY /Attached agency: Ratan Bharat Gas Agency, Rahatni, Pune-411018 tel 08149601753, 08149361436, 08149601746, 08149601748
The Bharat gas is boosting that they will deliver the gas cylinder after 24 hrs and home delivered but unfortunately this a false statement for Pimple Nilakh Pune located consumers of Ratan Bharat Gas Agency, Rahatni, Pune.
All locates of Pimple Nilakh were transfer from Sandesh Bharat Gas Agency to Ratan Bharat Gas Agency, Rahatni, Pune. With both agency we where and we are facing the below problems with Ratan Bharat Gas Agency, Rahatni, Pune.
1. This distributor does not manage the customers booking due to huge volume of customer. There are many people (thousands plus people) who are unhappy customer from this area.
2. Staffs that take the order or call from the customer or the delivery boy have a great attitude, unpleased speech and arrogant language used by the staffs with the customer. Most of the times calls are not attended by the staffs at agency. Even the Manager and shift In-charge used arrogant statements.
3. We are facing problems with the distribution or irregular delivery of cylinder from Ratan Bharat Gas Agency. If the gas cylinder is booked in the first week of the month the delivery of the cylinder is at the end of the month. i.e. exactly 30days of delivery. This is not all the next refill of cylinder is taken after 20 days i.e. 50 days. In this area maximum senior citizen are residences and they cannot take the cylinder to agency and get the refilled cylinder.
4. Delivery boy says to Senior citizen of this area are told that you bring the cylinder at Rakshak Society chowk to get the cylinders delivery. Boy is so arrogant he says “I am not going to delivery the cylinder at you door step”. You guys think how a senior citizen will carry a cylinder 3 kms away from this place and major problem to take the cylinder to 2 or 3 floor alone which he is unable to do.
5. Most of the times answer are “ it will be delivery after 3-4 days” or “ right now we are delivering so and so date” or “it has been delivered at you home” which false.
6. No receipt is given to the customer and the delivery boys ask to delivery charges i.e. 50 to 100 Rs extra.
7. Delivery boys ask that if they need any more cylinders than they need to pay Rs. 700 to 800 as black market.
This a humble request to the Bharat gas officers to wants illegal gratification from us that’s why we have sell the cylinders in the black market and to the commercial consumers please advise the dealer to stop the illegal use of subsidized gas. If the officer wants illegal gratification we are ready to pay 50 to 100 Rs. more to grease the palms of your officers.
A special request from senior citizen from Pimple Nilakh to understand their problem.
Customer from Pimple Nilakh.