[Resolved]  Bharat Gas Cylinder — Excess Amount paid for cylinder

Address:

Mumbai City, Maharashtra

We had shifted our home from Malad to Bhayander on 15th October 2012.
In the last week of December, my husband had approached Malad gas agency ( Mukta Gas Service) for change of address. They had asked to submit two cylinders; then they issue a receipt. The receipt has to be submitted at Bhayander agency and has to collect cylinders from them by paying the amount. We were surprised when gas agent had asked us to pay @ 950 per cylinder and informed us that three cylinders were dispatched between October 2012 and December 2012 where we had not shifted since 15th October 2012. And our frequency of booking also varies from 1 ½ to 2 months. We had asked dispatch date to Malad agent but they refused and told all the data are deleted if the person account details are transferred. We had no option and had to pay @ 950 per cylinder and collected two cylinder by paying Rs.1900. Complaint letter was sent to colaba office by registered post but till date no reply is received from them. Also we dialed customer care and lodged complaint. ( complaint no.[protected]. They told that they received reply from service agent “ no such consumer exist” . We seek your intervention and need our amount back. And also to punish the culprit who had played in our consumer ID. There was auto fare from Bhayander to Malad for carrying cylinders and extra bucks which we have to pay for un delivered cylinder. Please do the needful.