[Resolved]  Bharat Gas LPG — DELAY IN DELIVERY OF LPG

Address:

Kerala

From
C.KRISHNANKUTTY (CONSUMER NO.48437)
Ambili Villa, Kollarukonam
Peringamala.PO, Trivandrum- 695563


Subject: DELAY IN DELIVERY OF REFILLED LPG

Sir,
I regret to inform you sir, the following facts for your kind consideration and sympathetic action please.

I got LPG domestic Bharat Gas connection from MP Gas Agency, Thachottukavu, Peyad.PO, Trivandrum, Code: 621848 on 10th May 2011 providing consumer No. 48437 with single cylinder facility and second cylinder on 08th November 2011..

Since then I am facing (not only me alone) a lot of problem for refilled LPG. The complete details of date-wise refilled LPG issued to me is appended below:-

Date of supplied Time taken to issue next re-filled cylinder
10 May 2011 Initial issue (First Cylinder)
25 June 2011 45 days
08 Oct 2011 105 days
08 Nov 2011 30 days (Second Cylinder)
15 Dec 2011 37 days
14 Jan 2012 30 days
29 Feb 2012 45 days
07 Apr 2012 38 days
09 May 2012 32 days
30 Jun 2012 74 days
12 Sep 2012 38 days
5 Dec 2012 45 days
9 Jan 2013 34 days
6 Feb 2013 27 days
20 March 2013 44 days
08 May 2013 Till today not yet supplied.

Now we are waiting since last issue for the re-filled gas cylinder. But no positive steps has
since been taken by them. This matter regarding delay in supplying re-filled gas has been brought to the notice of the Teritory Manager, BPL refilled station Kazhakuttom through phone at various occasion and finally a registered letter has also been sent to them on 13th September 2012..But no action has since been taken by them to correct system of delivery of re-filled gas cylinder or not ever to acknowledge of registered letter..
It is also submitted your kind information that refilled LPG is readily available in open market in my locality by paying Rs.200-300 more. Every week I am contacting the above agency for refilled LPG on which dated are scheduled for my area. The ready made answer is “Next Saturday” and they are not even listening any words from me and disconnecting the phone. More over, bill for refilled LPG is never been giving to the customer. These are all against the rules and ethic of the company.

However I am requesting your high honour that please investigates the matter in detail and do the needful sir. We have no any other way except you to submit our problem.


Thanking you,


Yours faithfully,



(C.Krishnankutty and others)
Peringamala
Dated 9th’ August 2013
C