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Bharat Gas, LPG, Raka Gas, Chinchwad - False promises and delay in sending gas connection

 
5 Reviews
User
  DrAjit D Joshi M.D
To,
WHOMSOEVER IT MAY CONCERN
Raka Gas Service , Raka Chambers
Chinchwad , Pune
[ delivered by hand] Dated- 7/9/09
Dear Sir,
I am writing this letter is utter distress. I am not used to complaining , but have been left with no other choice.
I am a resident of Skyline Oasis, Link road, Behind Gawade Petrol Pump, Chinchwad , Pune 33.
I booked a gas cylinder at your office on the 18th of August. The voice on the phone was of a lady , probably your reception/ management staff.
My consumer number is 62211, and I was told that we would get the gas after 10 days .
As the gas was not forthcoming , we called again on the 28th of August.
We then got a call from the delivery boy asking for the address of the house. It was quite a surprise as we have already received gas at the address. Thinking the boy must be new, we told him the detailed address and waited for him to arrive. Unexpectedly , he did not arrive
We then called Raka Gas service , Chinchwad and gave them the correct address again and informed them about the call from the delivery boy. “We have no stock”- was the stock answer but we were reassured [ ladies voice again] that we would receive it the next day. Since it did not arrive we called up again and gave the correct address again. We were told that we would receive it the same day.
ARE WE JUSTIFIED IN THINKING THAT THE GAS IS BEING SOLD TO SOMEONE ELSE—I THINK SO, or else what could be the reason ?

Finally on Saturday the 5th of September we were told it would come . Nothing has happened presumably and today is the 7th of September.
If this is the state of affairs of an educated doctor practicing in the area for over 30 yrs , Woe betide any other person who dares to ask for a cylinder with the Gas agency in mention
We now write this letter in through disgust as we have no other option
Getting Raka Gas agencies land line is a very difficult task and cannot be done by any person who is hard pressed for time. I guess this can be expected as the voices that talk to you from the Gas agency end are very uninterested in what you are saying , and are ‘curt’ to say the least. This is like what Pune telephone complaint staff were like before the cellphone came into existence—typically apathetic.
Please solve my problem forthwith, otherwise you will pain me to take further action.
Dr Ajit D Joshi[ M.D]
CC: Bharat Petroleum Corporation Limited,
Bharat Bhavan II,
5th Floor4 & 6 Currimbhoy Road, Ballard Estate,
Mumbai - 400001 Phone: 022 22713814 / 022 22714000 Fax: 022 22713815
Complaint comments 4 Comments     Updated:
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Comments

 
Bharat Gas- False promises and delay in sending gas connection

To,
sunny Gas Service,
a-2 ashok colony,
jagatpura road,
jaipur. (raj.)


Dear Sir,
I am writing this letter is utter distress. I am not used to complaining, but have been left with no other choice.
I am a resident of Pradeep kumar, 12/198-197 malviya nagar, jaipur. pin-302017.
I booked a gas cylinder at your office on the 12th of october and our booking no is 356. The voice on the phone was of a lady, probably your reception/ management staff.
My consumer number is 12576, and I was told that we would get the gas till 18 october. .
As the gas was not forthcoming, we called again on the 20th of october. this time there was a male voice who told us to come to office to concern him..
then i went to the office where that person didn't told his name. he told me that they have not proper supply of gas cyllinder and also said that if you have any source or jack then only you can get the gas cylinder. he also said that they do not supply to public on time. while they issued near about 10 cylinder to the other persons hand to hand.


ARE WE JUSTIFIED IN THINKING THAT THE GAS IS BEING SOLD TO SOMEONE ELSE—I THINK SO, or else what could be the reason ?

.
If this is the state of affairs of an educated teadcher living in the area for over 30 yrs, Woe betide any other person who dares to ask for a cylinder with the Gas agency in mention
We now write this letter in through disgust as we have no other option

sir can you tell me is that our fault to be a customer of BHARAT GAS.if it is then tell me straight.

sir if you have any solution then please solve this problem.

one more thing that sir i am not mentioning the name of your male employee while i know his name.

i am waiting for your reply

myself
pradeep kumar
12/198-197 malviya nagar, jaipur.
raj. pin-302017
mob-9928140110
A
User
Sri  
 
Bharat gas is the hopless service provider. No courtesy, No commitment.
A Mar 28, 2011 by
User
maheshmech  
 
Raka gas agency chinchwad, pune
Yes its very very poor & pathetic service as i shifted from bevewadi to chincwad & i have transfered my gas connection. then i booked for gas connection, lady in raka agency told gas will be decliverd after 12 days but it doesnot delivered when i visited personaly asking why it is not it delivere lady in counter mentioned it was not booked then again requested her to book then she booked it & told it will come after 12 days but after 14 day we called in raka they told it will come today which was NOT delivered & when ask her why gas is sent, lady in raka told it is booked 2 days back so it will come after 12 days which was very pathetic ..i lost 26 days .. mahesh
A Mar 28, 2011 by
User
maheshmech  
 
raka gas agency is very worst service i have seen in my life if i think puspam gas agency are far far better then raka gas agency .. Raka are worst, NOT customer oriented, very pathetic service, boys who deliver gas are corrupted (money eater), UNRELIABLE/UNFAITHFULL agency ...

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    Bharat Gas, LPG, Raka Gas, Chinchwad - False promises and delay in sending gas connection