[Resolved]  Bharat Gas — delay in delivery of lpg gas

Bharat GAS - LPG — Bharat gas- non existent customer support

This is Biswarupa from chennai . My Bharat Gas cust id: 33338. I booked my cylinder on 6th. today till 15th Nov, forget about 24 hours delivery I'm yet to receive it. Their agency, Munnusamy Gas Agency-Velachery chennai has no clue despite repeated commitment since 12th for delivery.

Even the customer care numbers provided by them as well as availabe in your website are incorrect . Infact the numbers available in the official site does not exist! When I tried to post my concerns through The "Talk to us" section in the site, it failed after repeated efforts due to server errors. Through your site I wanted to tell others about the lackadaisical service standards of Bharat Gas ! Please help me to put my message across to Bharat Gas officials, if they care.

Dear sir / madam,

I had Booked for the refilling of LPG cylinder consumer no. 3561A in the name of Joshi Antony on dt. 28/10/2008 but till today on 15.11.2008 have not recieved the cylinder yet. I have been calling the distributor Saimangala Enterprises, [Code No. 611819], #190, Hegganahalli Main Road, Peenya 2nd stage, Bangalore - 91. I came to know that this agency sell gas in the black market. In this area, many of the customers are complaining about this. They are extremely rude and show a careless attitude. Till date I have not got the cylinder. There is always shortage of gas in this area becuase of this. nobody is here to check up this matter.
I request to you look into this matter and solve this with emmediate effect.Kindly help me as soon as possible.

Regards

Joshi Antony
Mobile : [protected]

consumer no 5416 of victory gas service Nangloi(phone no.[protected] booked for gas on 4.11.2008 .On my personal enquiry I was told I had to wait upto 18.11.2008. When I asked for complaint book I was given a note book without page number or entry number and was told I will have to withdraw the complaint on delivery of the cylinder or else no cylinder will be delivered hereafter.

Please look into the mattter and make some arrangments for delivery in time.

Bharat Gas — Unrealistic Procedure

To restrict the misuse, guide lines given to agencies not to book refill before 21 days. This is not proper.

After cylinder is empty, one has to book for refill. They do not book before 21 days of last delivery. Due to one or other reason if booking is delayed once, due to above, refill booking is delayed for ever.

The better way is to restrict nos of refills in a year. say 17.

Alternately booking for refill can be done without restriction for time interval but delivery may be given only after 21 days of prevois delivery.

N.D.Makwana Vadodara

I have applied for 2nd cylinder many months ago but there is no reply from agency side they always tell that authorities has banned for 2nd cylinder, i am suffering a lot becauase when 1st cylinder is finised and 2nd is not delivered.
pls enquire the matter and take appropriate action
My agency is :Ashvini Enterprises Ashok Nagar, Delhi
My consumer no is A-8363

Bharat Gas — continue phone busy

Dear Sir/ Madam,
I am Raj Kumar residence of C-95, Rama Park, New Delhi-110059, & My Gas Registration number 1678, We have try for Booking my cooking gas last 5 days but phone continues busy, this problem not for one time, I have face problem every time, therefore please suggest what can do ?.
Thanks & Regards

I have my consumer no. 6884 booking for online that is ref 294664 dt[protected] don't delivered lpg gas cyliender. I had yesterday tried to phone any time visy and services is very very poor .

kamal

Can I shift to Indane from Bharat Gas? Reason is worst service of Bharat gas Dealer in my area and much better service of the Indane dealer.

Bharat Gas Agency — Delay in LPG Delivery

Bharat gas makes claims of gas delivery within 24 hours. I booked the gas on 5th of DEC 08 with the dealer in Rajkot Parevadi Chowk (Nandgopal Gas Agency). Even after 5 days and constant follow up with the dealer, i am unable to get the cylinder. May be he is waiting for me to come to his shop once the cylinder in use is exhausted and buying on some premium.

gas — non delievery of l.p.g.

sir,
i have booked an l.p.g. ( connection no. dg.7203 and 12665 )on dated 19.11.2008 at your franchisee centre deoria gas service located at deoria u.p. many times i have tolled over telephone no.([protected]) to the owner but till the date it has not been sent.
so, kindly take necessary action and obligue

rathi gas service — delay in delivery

i have booked the cylinder on 11/12/08 against cons no 9466, my address 33 b ff ip colony sec 31 faridabed. till date i have not recd the cylinder even after daily complaints/requests.request you to look into this matter

please tell me about delivery of LPG Cylander as per the guidelines of Government.
1. How many days are required for booking of refilling of a LPG Cylander.
2. And after booking, how many days are required for delivery of a LPG Cylander

My Consumer ID: 18218

I face very poor response from Gannam Gas Agency. Madurai (tel no: [protected]) every time I try to do a cylinder booking. First of all their phone line is all the time busy. It seems like they keep the phone off the hook. And if you are lucky to make a booking which they promise will be delivered in a week's time doesn't happen for at least 15-20 days. In fact if you don't follow up, they don't bother to deliver at all. For example now I had Booked for the cylinder on dt. 16/12/2007 but yet today on 5.1.2009 there is not any response and nobody ready talk to us from the distributor of M/s. Gannam Gas Agency. Madurai (tel no: [protected])

Delhi gas agency / Bharat LPG gas — very poor sertvices

I im using Bharat Gas. My consumer No. is10037.Agency name is Delhi Gas, Uttam Nagar, Delhi.The agency behavior is very bad.They don't bother with any complaint.I have coplaint them too many times about delay in delivery of cylinder, even they don't know how to talk.Their language is not good.But they are very good with black marketers.I have seen their employies selling LPG cyliders in black between Rs.500/- to Rs.600/-.openly.They don't afraid from any one.Even after 15-20 days when their person come to our house for delivery of cylinder they insist to buy the local Namkeen Packets with the cylinder.

I want to confirm from your side is their any scheme of buying the namkeen packets with the cylinder?
Please take necessary action against this agency.

My consumer no. is 5653 with Sai Priya Agencies, Plot No 104 Sneha Enclave, Dovton Bazar, Bolaram, Secunderabad - 500010. Earlier cylinder was booked after 10 days from previous booking date and delivered after 10days.

Now a day, cylinder is booked after 20 days from the date of delivery of last cylinder and promising deliver is 10 days after booking date. It means minimum of 30 days to get a cylinder. But they are not delivering as they say and keep on passing days.

And also I don't find any correct information on:
1. Number of Booking days after delivery of last cylinder and
2. Number of days to deliver after booking. Every time the officials misleading with different answers.
3. I do not find any delivery date on the bill. They giving booked date as billing date
4. They are blaming state government for the delay. The govt. ordered to give a cylinder in 30 days as it is giving subsidy.
5. The gas agency is dragging the delivery date min of 5 and more and delivering gas after minimum of 45days in a way blocking cylinders to sell them for minimum of Rs.600 per cylinder.
6. The service is also poor by this gas agency. Generally nobody attend up the phone and after n number of calls they will pick the phone.
7. Please ask them to maintain the service level and do not block the cylinders.

I hereby request and hope you will take necessary actions immediately regarding above mentioned issues to give your customers better service.

Thanks & Regards
You costumer

I am aconsumer of VICTORY GAS Nangloi my customer no is 10994.whenever call to book my riffil of my gas cylinder agency people says we can accept riffil request after the 25 days of last delivery . they took 8 to 10 days for delivery . how can i survive 35 days with one cylinder.

Dear Sir/ Madam,
I am Suresh Kumar Kumar residence of 160 Sector 8 Faridabad & My Gas Registration number B9823, We have try for Booking my cooking gas last 3 days but phone continues busy, this problem not for one time, I have face problem every time, therefore please suggest what can do ?.

Phone Nos. of Distribuotor are given for your ready reference to try yourself.

[protected]
[protected]

Bharat Gas — non delievery of cylinders after 15 days of bookingand not answering calls

i have two cylinders from bharat gas but the agencies never pick phones for booking and never deliver cylinders on time they always black cylinders thats why they dont deliver on time

My Consumer No. 4384 Hisar city Haryana. i booked a home delivery on 19.01.2009 and booking No. 06. Today is 09.02.2009. I have call Booking Phone No. [protected] and [protected] twenty times but call said after two day - after two days we are delviered in your home. They can not said his/her name. Please Check this and take a suitable action.

We are getting the refilled cylinder only after 30-45 days. This happens everytime i booked. We are very much suffered of getting delayed cylinder. And there is no proper response they are giving. They behaved very rudely.
Pls help us to received the refilled cyliner early.

My Agency is Banu Gas Agency - Maduravoyal - Chennai