[Resolved]  Bharat Gas — Non-delivery of gas cylinder for 2 months and malpractices followed by employees.

Hi Huzefa,

I have recently shifted to Airoli. I too had approached the Bharat Gas for a new connection in Airoli. I totally agree with you that the staff handling the Bharat Gas at Airoli too are ill mannered and instead of helping people they are harassing them.
just to narrate a incident the other day i approached this Radha Gas Agency authorised Bharat Gas dealer and i was one of the first person to arrive in their office. I was told to wait as the female was doing some entry in a register. Meanwhile 7 other people entered the office for various requirements like gas connection, booking etc. this female straightaway started entertaining these people and ignored me completely. since i am patient man and was not in a hurry i waited and allowed them to service the people who came after me. i noticed most of the people who needed to transfer the paper were sent back saying they need to produce a Cylinder Deposit slip which Bharat Gas would have given them at the time of initial booking. I wonder how these people will bring that slip if the gas connection is more than 10 to 15 years i am sure that slip would have been lost or unreadable by now. But the staff kept insisting that they need it and in event of not producing the slip their cylinder deposit money would be forfeited. that is approx. 1600 rs cool imagine the amount of money they must be making. so now these people would have no choice but to purchase a new cylinder at this new shifted location.
luckily i was seating but after waiting for quiet a while i lost my patience and i asked all the 3 office female staff that do i need to Stand up and get my work done - would that make them do my work faster as i have been seating over there for more than 20 minutes. finally they took my case. but a shock was awaiting me. i have a 4 burner gas cooktop - i had visited the bharat gas 10 days before. i insited i dont need their cooktop stove as i already have one so after much persuasion they said they will have a engineer sent in 10 days time to inspect my 4 burner gas and only if okayed they will provide me a gas connection.
Meanwhile since human beings have to cook and eat everyday i borrowed a gas cylinder from my neighbour. when the bharat gas engr came over on the 9th day (that too after my reminder call) he inspected the gas and reported back to the office that there is already a gas connection in the house. This inspite the fact that i had informed him that the gas cylinder has been temporarily borrowed from the neighbour. on the 10th day the eventful day the gist of which i gave you above i approached the office. the main officer said that i need to now produce a letter from my neighbour with a photocopy of their pass book stating that they had given the cylinder on temporarily basis. he also wanted another letter from me stating that i had borrowed the gas. thirdly the engr had dissapproved my 4 burner gas saying there is no ISI mark on the gas. (the brand name of my 4 burner is the famous PRESTIGE brand - which is rated Superbrand Standard 2001 certified). i explained that i had to borrow the cylinder as we need to cook but the officer was not willing to budge. then i told him forget my cooktop and just give me a new connection with his cooktop he declined that too saying that i need to come on a monday and visit another lady who was absent on saturday. i was pretty mad with all this but holding my anger, and frustration. i straightaway left from bharat gas and headed straight to HP Gas.
HP Gas too said that they will provide me a connection only if i purchase their cooktop alongwith it. since i had no choice in this blackmailing and cheating. i took the connection from HP. However HP was quick my connection was sanction and 2 cylinders were provided to me in 25 minutes flat.
I am a working person i really want to take bharat gas and HP gas to task for forcing me to buy a cooktop. HP gas has gone one step up by not giving me a bill for the cooktop they didnt give me a bill inspite of insisting for it. this is cheating. due to paucity of time we people are helpless. do tell me if there is a easier way to seek justice.
o I need to mention this i seen atleast one of the person who was in the bharat gas office in the morning come to HP Gas for his gas connection. poor guy must have been harassed by Bharat gas.
I am not saying HP Gas is better than Bharat. In fact i would say both are cheaters and blackmailers except that HP is a less cheater than Bharat Gas
regards
Joseph