Bharat Gas — Undue delay in issuing regulator and cylinders

Address:

Punjab

Date: 1st Nov 2010
From,
Mr. Ajay Bhargav
C-4, 95, Gulmohar City,
Derabassi, Punjab.

Dear Sir,
Sub: undue delay in issuing cylinders and regulator
Ref: Consumer no: 30063 (Indane Gas)
In the above regard, this is to inform you that I have been using Indane gas for the past 22 years. Recently, I shifted from Mohali, Phase 6 to my own house at Gulmohar city, Derabassi. Unfortunately, there is no agency of Indane gas here and I was guided to Bharat gas agency situated at Barwala road, Derabassi.
I have joined Mount Shivalik Ltd. as CEO at Ambala and in my absence my wife approached the Bharat gas agency for getting cylinders and regulator with my authorization letter on 25th of October 2010. On her visit, the customer care person informed that a confirmation from Indane agency is required. (even if the transfer voucher is present, a confirmation is required. This is a loophole in the system.) She went all the way to Mohali to get a signature (the behaviour of the Mohali gas service, Indane gas was also very rude –at the time of taking the connection, at the time of surrendering and also at the time of confirmation). Then she was asked to get the authorization letter attested from Tel Bhavan, Chandigarh. My wife went to meet the person there but was told that authorization is not allowed and I should only sign the documents. The customer care person at the said agency told that I should be present in the evening before 6 pm and that the cylinders and regulator will be given. But, later my wife was told that there is no stock and therefore I should come on Thursday. This delaying tactics kept on continuing and every time my wife called the agency she was told that stocks are not available and now they are saying it will be done only after Diwali. I do not understand the intention of this agency because they are changing their statements every now and then.
I feel that you have lost value for old and loyal consumers. It is harassment and mental worry caused to the consumer for no reason. Such poor service quality and attitude of the local agencies is highly objectionable and punishable. We had approached some people in Derabassi and were informed that cylinders are available in black for Rs. 600. I strongly feel that there is a nexus / ulterior motive behind all this.
I request you to look into this issue with all strictness and seriousness and ensure that two gas cylinders and regulator are supplied at my house with immediate effect. Failing which, I will be forced to approach the consumer court for legal action.
Thanks and regards,
Ajay Bhargav
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