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Bharat Petroleum - LPG supply

 
5 Reviews
User
  ANIL KUMAR
GAS AGENCY NAME
AMARDEEP GAS SERVICE, DEHRADUN
For last three months I am not getting gas supply on time even after advance booking for a month. Last month, my two of the cylinder were empty and food could not be cooked for one day at my home as gas was not supplied. I have contacted the concerned agency personally also no of times but they always say that they will supply but they never act on time. Last month they told a different story that supply could not be made on time as they lost customer data due to their computer system crash. After requesting and lot of persuasion, I was lucky to get one cylinder with the promise to deliver another in few days. But promise are promise in INDIA and there is no difference between an Indian leader and agents, like him.
Again after a month, now I am facing the same situation, my two of the cylinder are nearly empty and could not manage to get one cylinder even after meeting personally also not less than 10 times. First they say advance booking can be made only after 21 days of delivery of first cylinder. Now they are saying that they are not getting sufficient supply of gas from their company. Also they are propagating that this state is not getting sufficient gas supply as the state and centre government are not ruled by same party.

What is the truth, is there real scarcity as claimed by agents or bloody corruption/nexus between Indian economic terrorist(such as corrupts agent and officials, leaders etc. involve in illegal economic transaction) and company official/leaders/etc . Is the centre government deliberately reduced the supply to Uttaranchal, needs to clarify the situation .

indian economic terrorists - a group of people making illegal economic transaction at the cost of common man, they terrorised common people for whole life in one form or another . who will free common man from these indian economic terrorist.


Why there is no transparency in delivery of Gas. Customer should be able to track his current queue no and possible date of delivery etc with the help of modern IT solutions to minimise the corruption by placing effective system. ebooking of bharat gas is not operational.

BPCL LTD . A navratna company
key facts downloaded from ebharatgas.com

VISION:
To become market leaders in Customer Service with the highest customer satisfaction index, and the highest safety standards.

Our Mission

To make Bharatgas a dominant brand in the segments we market, by becoming trendsetters in Customer Service, Safety and Quality

what a joke after reading from website and present circumstances in Dehradun -A DEVBHUMI or Chorbhumi.

A KNOWN FACT TO COMPANY about misuse of LPG cylinder and No action reflects prevailing system in indian society---downlaoded from ebharatgas.com

KUMARHATTI - The LPG cylinders meant for domestic supply here were continued to be used for commercial purposes thanks to commercial users- gas agencies nexus. The authority concerned has failed to check the menace, hence it were domestic users who have to face LPG supply crisis quite often.

The domestic users complained that the usually they have to wait over month to get supply whereas as per norms one should get the cylinder within a week time after getting booking receipt from agencies. Ironically the domestic users were facing problem but the things were quite different in commercial users who got uninterrupted supply of cylinders.

The domestic subscribers were generally told of short supply, however who paid over normal rate got easy supply, rued affected domestic users. The concerned department should investigate the matter properly, they demanded.

The gas agencies were supposed to deliver cylinders at home but it has adopted the practice to deliberately creating panic like situation so that domestic subscribers would rush to agency offices and pay extra amount for carriage cost from their own pockets, subscribers lamented.

Ironically the mushrooming of road side dhabhas, eating joints and hotels along Kalka-Shimla national highway particularly in and around this town and Dharampur has increased the LPG cylinders demand manifold. The residential schools galore have further added to cylinder supply.

On the other hand the District Food and Civil Supplies Department seemed helpless to curb the practice. According to department officials the inordinate delay in dealing the detected cases was major hurdle in checking the cylinder misuse problem. The cases remained pending for long for further action despite department made time to time raids to check misuse of cylinders, officials maintained.

where is the hope for hopeless customer
Complaint comments 4 Comments     Updated:
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Comments

 
Unauthorized supply of cylinder to shop situated at yari road corner of agakhan Baugh. (Rupani Stall)
This is to bring to your kind notice a delivery man of BPCL gas company situated at versowa always supply one cylinder of gas bottle illegally by taking extra charge and supply the same to Rupani stall running by a lady she is also running a Dhabba next to stall. She is not a consumer also than also she is getting regular supply of consumer cylinder daily with some extra amount.
If there is a cylinder blast who will be responsible so please take the cylinder from her and hold her responsible by filling a police case against her.
Kindly look in the matter and make an enquiry how she was able to get the empty cylinder and also take the proper action against the dealer.
 
kindly revert cost per lpg cylinder demostic.
 
Consumer No.30135, GAS AGENCY : SAI MANGALA-PEENYA, BANGALORE.

since from last one month, not ready to give transfer even after request several times & not to take responsibility to attend the request.
 
You have made a very good and practical suggestion. There should be transparency and the customer should be able to track his place on the queue. That way corruption can be minimized.

My family got a cylinder refill yesterday after 41 days of waiting...after many, many phonecalls from my wife and many promises shamelessly made and unfulfilled from the distributor's side.

This so-called "shortage" is especially during winter. The domestic LPG cylinders are also used by hotel owners and by people for their cars. I don't think these small hotel owners have some commercial connections of 10-20 cylinders. If you check car-owners, they too are using the domestic connections.

Is it right to use the benefit of cylinders subsidized for domestic use to be siphoned off to other uses? Can we rob the poor to pay the rich? If this is not injustice, then what is? Is the government right is sitting quietly saying that this is a problem everywhere? Who is going to address this problem? The helpless consumer?

The solution to this problem should be at least:
1. transparency, so that customer can track his place in the queue (as suggested in the post above)
2. different colours for domestic use cylinders and for hotel use and car use cylinders.
3. VERY STIFF PENALTIES for those who violate the laws regarding this.
These should be addressed with some URGENCY by the Petroleum Minister. Innumerable Indians are affected.

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    Bharat Petroleum - LPG supply