[Resolved]  Bharat Petroleum Gas — Delay in delivery of LPG gas cylinder

I have a complaint regarding the Delivery Boys.
These People charge around Rs. 25/= more that the ususal rate per cylinder.

Dear Sir/ Madam,

I have booked my gas cylinder against consumer no. 18554 on dated 07/05/2010 in M/S Friends Gas Services Bharat Nagar New Delhi booking ID no. 1179502, But I cant received gas Cylinder till date.

As you know this episode repeated second time. Please do needful and take strong action against M/S Frindes Gas Services Bharat Nagar New Delhi

I am waiting your favorable replay

Regards
Rajender aswal
[protected]

Bharat Petroleum — REGARDING DELIVERY OF GAS CYLINDER

To
MANGER
BHARAT PETROLIUM

Sub;- REMINDER for regarding the service of manglam gas service
Dear Sir
I am the customer of MANGLAM GAS SERVICE SECTOR -93 noida my consumer no. is 2320 and
And availing the service since last 7 years now a days I am in very big problem because agency
Has decided not to give the service on Sunday, and in our family both are working in private.
Now it very difficult to continue our relation with you due to only this problem
Kindly do needful and give us reply as soon as possible.
Thanks & regards
ALKA SRIVASTAVA
CONSUMER NO. 2320
332-C S.K. 1st sector -93
Noida.
(m) [protected]/ [protected]

Delay in delivery of LPG gas cylinder
I am a regular BP gas consumer having connection No.288. I am a Central Government Official and staying at H.No.25, Mayur Vihar, Phase-1, Meerut and the dealer is Brahma Jyoti Gas Agency. Never have I got cylinder in time. They take minimum 30 days for booking and another 15 to 20 days to supply the refill from the date of booking. They never pick the phone for booking. I have personally booked the gas on 25/6/10 and received the refill cylinder on 07/7/10 at 9.30p.m. After complaint to Sr Sales Office at his Mob.No. [protected] and thereafter booked on 10/8/10 and received the refill cylinder on 25/8/10 again after message to Sr Sales Officer at his mobile no.[protected]. Can you kindly advise me what to do? Should I change the agency or the company it self? I also want to know that after how many days I can book the gas after delivery of a refill cylinder. My E-mail ID is [protected]@rediffmail.com

Please do the needful to correct the delivery schedule.


Thanks & regards.

ANURAG MITHAL

dear sir/madam
I am a regular BP gas consumer having connection No.k16867
my name is kishori lal s/o sh. mast ram .b7/67 malkana mohalla kapurthala punjab india.
but by mistake on the copy name ( kishan lal )s/o mast ram, it is wrong.
my
mobile no [protected]
my email id [protected]@yahoo.in
please advise me, what should we do now ? for corraction.
i am sending you information please back me status.
thanks with regard

I am the consumer of Bharat gas BANU GAS AGENCY maduravail Chennai. They have not supplied regularly. they have taken delivery more then 20 days to 25 days to deliver the cylinder after bokking. Even they supplied and deliver the cylinder as per the supply boy his own schedule.daily i was spoken to the office thay are said sir, today it will be get it, afternoon i was call you thay are telling sir tomorrow it will be deliver the same story i was hearing before 10 day i have 2 kid's how to manage ? so Kindly make arrangements to correct the delivery schedule.

Thanking you
customer id: 24661
A.Veerraj

I am N.Natarajan from Agashi, Virar(W) having BP gas consumer no.3713 with Anita gas agency, Bolinj, Virar(W).
I know that this agency sells the cylinders in black. I am not interested in complaining & wasting my time. But as Iam always having problem with this agency about the supply of refil to me.
Last, I have booked for my refil on 26th August 2010, From 8th September we try & contact this office several times & the inform us that there is shortage of the product.
Yesterday when I approached them they infrmed me that the cylinder was taken by the delivery boy on the same day. But yesterday also we did not receive.
Today when contacted they promise to deliver it today.
The necessary action may be taken and please inform me.
My email : [protected]@rediffmail.com

i am jain sumermal mishrimal, 300, kenari, agra road,
jai ambey soci, roomno 26,
bhiwandi
consumer no-6296
i have two cylinder, and i have taken transfer from bhiwandi to deesa(north gujrat), i have given to transfer and documents to rinku gas agency, gidc deesa-385535, (BK), Gujarat.
we have no cylinder, so we r creating problem
rinku gas (whenever i go in rinku gas agency he says pto come after 1 week so how much time we have to wait, as we r the old 20 years coustumer of yours
so please look for the above matter and do the needful for it

WE ARE REGULAR GAS CONSUMERS OF M/S BHARAT PETROLEUM GAS. OUR AGENCY IS M/S THILLAI GAS SERVICE, KUMBAKONAM 612001 TAMIL NADU. M/S THILLAI GAS SERVICE HAS GIVEN MORE THAN 5 LAND LINE NOS. TO THEIR CONSUMERS. THE PHONE NOS. ARE STD CODE 0435/2403523/2400191/2432153/2422326/2422030 BESIDES A MOBILE NO.[protected].BUT THERE IS PROLONGED POOR SERVICE.WHENEVER CONSUMER PHONES TO BOOK CYLINDER OR TO KNOW THE STAGE THE PHONE GOES ON RINGING OR AN ENGAGED TONE IS HEARED. ALL THE STAFF PROVIDE FOR BOOKING ARE EITHER SLEEPING OR CONVERSING WITH THEIR PRIVATE CALLS. THE ENTIRE ADMINISTRATION IS SLEEPING WITHOUT CARING THE CUSTOMER CARE.

WHAT IS THE USE OF PROVIDING AGENTSHIP FOR A SLEEPING LETHARGIC AGENCY? WE HAVE PROVIDED THE PHONE NOS. EXPECTING THE HIGHER OFFICIALS CONCERNED OF M/S BHARAT PETROLEIUM SERVICE TO TEST AND SATISFY THEMSELVES.

THERE IS ALWAYS A LAMENTING CROWD ABOUT THEIR NON SUPPLY NON BOOKING OR NOT ATTENDING TO THEIR PHONE CALLS. THE ADMINISTRTATION GIVES SOME EVASIIVE, LAZY AND INDIFFERENT REPLY..

THIS IS AN UNIVERSAL APPEAL OR REPRESENTATION OF ENTIRE CONSUMERS OF M/S THILLAI GAS AGENCIES.

IT IS BETTER TO CANCEL THESE TYPE OF LAZY, LETHARGIC AGENCIES TO RETAIN THE GOODWILL OF M/S BHARAT PETROLEUM GAS SERVICE.

IF THERE IS NO ACTION THERE IS NO OTHER WAY TO APPEAL TO THE HON'BLE PETROLEIUM MINISTER OR HON'BLE MINISTERS CONCERNED.

MERA BHARAT MAHAN.

FEDERATION OF GAS CONSUMERS OF KUMBAKONAM TOWN.

I, Achinto Sen, (A.sen) bearing consumer number 7611 of Bhartiya Gas agency, Katchari Road, Ranchi (Jharkhand) and S.v.No.8567639 dated 16.6.99, have booked for L.P.G on 5.10.2010 and after repeated request distributor is not providing the gas cylinder, regarding that I have already lodged telephonic complaint to the competent authority.
It is very painful to submit that consumers of that agency have to wait almost for a month for gas cylinder and that cylinder has to obtain by the consumer from place fixed by the agency and that place is also not permanently fixed and changed by the agency of his own will. i.e.clear violation of the law relating to supply of gas and it is also gross negligence on the part of the baratiya gas agency.
This complaint is for information and do needful action against the agency in accordance with law.
waiting for anticipation
Thanking you
Achinto sen,
Consumer no. 7611
Resident - Dwarikapuri,
Chutia Power house cold storage Road
Ranchi
Ph -[protected]

Kindly find another complaint from sri C.K.Tiwari bearing consumer number 5723 and Sv No. 3707204 dated 22.1.94, who has same complaint and consumer is 70 years old and he has to obtain the cylinder from 2 k.m. far from his residence after standing 3 to 4 hours in queue as vehicle of the agency never come to the houses of the consumer which is mandatory as per the law.
Chandrika Tiwari, Resident of sadguru bhawan, house No. 918, / D19, Ram Nagar Colony, Chutia Ranchi
Ph. - [protected]

DEPARTMENTAL STORE RUN BY M/S THILLAI GAS AGENCIES, KUMBAKONAM, TAMILNADU

OUR FEDERATION MEMBERS VISITED M/S THILLAI GAS AGENCIES AND DISCOVERED THAT IT IS WELL PLANNED BY THE OWNER OF THE AGENCY THAT ALL THE STAFF HAVE BEEN CLEARLY INSTRUCTED NOT TO ATTEND THE PHONE CALLS. BUT ATTEND 1 OR 2 CALLS AND PRETEND LIKE ATTENDING THE CALLS. MORE OVER STAFF STRENGTH IS TOO MUCH. ALL ARE GIRLS. 10 OR 15 TIMES TOO MUCH THAN THE ACTUAL REQUIREMENTS OF MANPOWER. COMPUTERS ARE ALSO TOO MUCH THAN REQUIRED. OVERALL MAN POWER IS MORE THAN ADEQUATE. SO THE OWNER HAS TO PROVIDE SALARY STRUCTURES TO THE WORKING POPULATION AND INFRA STRUCTURE AND POWER COSTS.

THE OWNER IS SITTING IN A AC ROOM LIKE A LAZY LORD. THE WORKERS (GAS SUPPLIERS)ARE DEMANDING AN EXTRA COST OF RS.15 OR TO BUY GROCERIES WORTH AROUND RS.200. GAS SUPPLIERS HAVE BECOME GROCERY SUPPLIERS. AN AMOUNT IS FIXED TO GET THE CYLINDER INSTANTLY BY PURCHASING GROCERIES. SO GAS CYLINDERS ARE SUPPLIED ILLEGALLY IN ALL THE AVAILABLE WAYS. SO THE REAL CONSUMERS FED UP BY PHONING WITHOUT RESPONSE FLEE TO THILLAI GAS AGENCIES PHYSICALLY AND GET A READY MADE REPLY SUPPLIED IN 2 DAYS. NO WAITING NOS. OR BOOKING NOS. ARE PROVIDED. ADDING FUEL TO THIS STAFFS ARE LOOKING LIKE PILE PATIENTS ANGRILY REPLYING NO SUPPLY NO SUPPLY. THIS PRACTICE IS DONE FOR A LONG TIME.

IT IS PRESUMED THAT INSPECTING M/S BHARAT GAS SERVICE OFFICERS COME TO THILLAI GAS SERVICE AND EAT SOMETHING RETURN AFTER GETTING A SIZABLE AMOUNT. STRINGENT ORDERS AS PER LAW SHOULD BE ENFORCED IN REGULATING PROPER GAS SUPPLY. SUITABLE STRICT PROMPT INSPECTING OFFICERS SHOULD BE POSTED AND PUNISHMENTS GIVEN.

UNLESS SUITABLE ACTION TAKEN AGAINST THIS AGENCY THERE IS NO MEANING FOR EXISTENCE OF HUGE CORPORATE LIKE M/S BHARAT PETROLEUM GAS SERVICE.

LET US WAIT AND SEE WHAT HAPPENS WHETHER M/S BHARAT PETROLEUM PROVES ITS SOVEREIGNTY OR BECOMES SLAVES OF THESE TYPE OF DISTRIBUTORS OR AGENCIES.

FEDERATION OF GAS CONSUMERS OF KUMBAKONAM TOWN.

I am the consumer of Bharat gas THALIYADAN GAS AGENCY ottapalam, Palakkad(dist), kerala (C C NO.114648). They have not supplied regularly. they have taken delivery more then 50days to deliver the cylinder after bokking.
I have booked gas on 08th sept.2010 but not yet deliverd on 23.10.2010(today).
Even they supplied and deliver the cylinder as per the supply boy his own schedule.daily i was spoken to the office thay are said sir, today it will be get it, afternoon i was call you thay are telling sir tomorrow it will be deliver the same story . so Kindly make arrangements to correct the delivery schedule.
Consumer No.9077(SVNo 8810343 dt 04.02.1997)

I am the consumer of Bharat gas Girish Gas Agency, Dharavi, Mumbai. We have received delivery of the cylinder on 09.11.2010, after that we booked for the Cylinder on 01.12.2010, the distributor not supplied the cylinder till today. They have taken delivery more then 20 days to 25 days to deliver the cylinder after booking. Even they supplied and deliver the cylinder as per the supply boy his own schedule. I, spoken to the Agency office thay are said Madam, today it will be get it, afternoon I was call you thay are telling madam tomorrow it will be deliver the same story I was hearing the same from last 10 days.
I have 3 kid's how to manage ? so Kindly make arrangements to deliver the cylinder immeditely. and instruct to the agency to deliver the cylinder on schedule time.

SELVI
Consumer Code: 18700

Two Cylinder LPG Connection Have in my Father name from Rmesh Bharat gas, Bhatpar Rami, Deoria, U.P. Under Consumer.No.1797.There Where Several Times More Than 2-3 month time taken For Delivery.Currently We Booked ON 4.12.2010. &UPTODATE 14.01.2011 NOT RECEIVE, Reason bast known to them. Before this I received an information from your head office that Within 48 HOURS provided after booking.BUT your Agency NEVER WANT PROVIDE TO SAME, UNDER MALICIOUS MANNER. THIS IS FOR YOUR KIND INFORMATION & FOR DO THE NEEDFUL. AS I AM in GOVT.SERVICE, & MY FATHER AS OLD AGE THAN SUCH TYPE OF PROBLEM CREATE MORE DIFFICULT as your agency always involve in BLACK MARKETING. A.N .DWIVEDI, TRANNING OFFICER., GOVT O[censored]P S.K.M.AMROHA. MO. [protected]. e.mail. [protected]@yahoo.com.

i am bpcl gas consumer at bhayander m/s tirupati gas service i requwest you to change the agency owner our gas consume in 20 days but gas cylinder recived 30-35 days (in booking cylinder not avleble)
(want cylinder in black any time avleble)
actule consumer not setisfie i complient to bpcl 4-5 time but not a proper responce please legal action against tirupati gas service at the erliast

thanking you
suresh p.vyas (cell no.[protected])
consumer no.17370

MY CONSUMER NO 3748 WITH M/S SRI VINAYAK GAS SERVICE GWALIOR RECEIVED HALF FILLED CYLINDER 10 DAYS BACK NOW I HAVE AN EMPTY CYLINDER AND GAS AGENCY IS REFUSING TO TAKE FRESH BOOKING KINDLY DO THE NEEDFUL.

MY CONSUMER NO 5518 WITH M/S GOEL GAS AGENCY. I HAVE FACE THE MANY PROBLEMS WITH GAS AGENCY. THEY WERE DELAY THE CYLINDER AFTER BOOKING 35-40 DAYS. WHEN WE TRY TO BOOKING ON PHONE THEY DON'T RECEIVED THE PHONE.

MY CONSUMER NO 4490 WITH M/S ANNAD GAS AGENCY. I HAVE FACE THE MANY PROBLEMS WITH GAS AGENCY. THEY WERE DELAY THE CYLINDER AFTER BOOKING 35-40 DAYS. WHEN WE TRY TO BOOKING ON PHONE THEY DON'T RECEIVED THE PHONE. I HAVE BOOKED THE CYLINDER FOR REFILLING ON 7/2/2011 BUT THE DELIVERY OF CYLINER IS STILL AWAITED KINDLY LOOK INTO THE MATTER PERSONALLY AND THE SUPPLY THE CYLINDER URGENTLY . BECOUSE I HAVE FACING THE PROBLEM . i HAVE PERSONALY CONTECT THE DEALER TO DAY BUT HE IS BOTHER ABOUT THE CONSUMER .

GURNAM SINGH (4490)
HOUSE NO 98 PHASE 1 JAGGI COLONEY AMBALA CITY (HARYANA)

My consumer No. 1711 with Raghav Bharat Gas Agency Ayodhya Ganj Dadri Ditt. Gautam Budh Nagar UP.. I have booked my reffliing on 3.02.2011 widw booking No. 1131. He did not supply the gas cylinder till today. he said that there is big shortage of supply of gas cylinder from company. He said that we are not in a position to supply till next week. Satish Chand Goel Advocate Niader Ganj Dadri ( Gautam Budh Nagar) UP Ph. [protected] Dt 22.02.2011

I am a Bharat gas consumer. Our gas agency is Chitoor gas agency, Stadium, Kollam, Kerala.My consumer No. is 16574. I have booked one cylinder on January 27th vide Booking No.9799. But in spite of my various reminders over phone they have 'nt delivered the cylinder. I and my wife are senior citizens of age 83 and 73 years respectively. We are suffering a lot without gas. This is their regular practice. They never deliver the cylinder in time. So kindly do the needful. My Mobile No. is [protected]