Bharat Sanchar Nigam Ltd, Pune — Not Chariging as per Plan declared & opted.

Address:

Pune, Maharashtra

On Website of BSNL various Tarrif plans of Broadband given. We have selected BBG COMBO ULD 1000 plan, took pprintout of the plan, collected Blank application from BSNL Customer Service Centre at Karve Road Tel. Exchange, Pune 4. Form was completely filled, attached Cheque for Rs. 12000/- with Print of plan downloaded from the Website.

Features of the plan are : Monthly Rental Rs. 1000/-, if you pay in advance for Annual subscription, then annual charges will be Rs. 10,000/- & if this amount paid in advance then Modem sill be supplied Free & it will be customer's property after one year. If you need Static IP Address then you have to pay Rs. 2000/- extra. Accordingly Cheque of Rs. 12000/- attached to Application.

On submission of Application at same customer service centre, No acknowledgement of Application given, Cheque was returned with oral information that amounts / charges will be billed in bill.

On 16/09/2011 BSNL Technician installed Modem.Broadband service started w.e.f.17.09.2011. One Computer generated slip was handed over to us at the time of Modem Installation which indicates : BB User ID : se[protected], BB ID Crn Dt.: 17.09.2011.Portal ID ser[protected]. Modem by Dept., Modem Instl. by Dept.

We have recd. first bill dated 07.10.2011 from BSNL for Tel. No. 25458481 with following chagres for Broadband :
Other Debit Details From to date Amount
1) Fixed monthly /annl. charges:Broadband 17.09.11 30.09.11 466.67
2) Education Cess-Broadband 07.10.11 07.10.11 1.43
3)BB Sec & Higher Edu. Cess " " 0.72
4) Security Deposit Broadband 21.09.11 04.10.11 1000.00
5)Modem Installation Charges " " 250.00
6) One Time Charges (Modem) " " 1600.00
7) Sales Tax " " 64.00
8) Education Cess " " 0.93
9) Sec & Higher Sec. Edu. Cess " " 0.47
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Total 3384.22
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We were under impression that Rs. 12000/- (as per plan selected) will be billed but instead of that monthly charghes charged hence we enquired with BSNL Officers for following:
1) As per plan we have sent Cheque of Rs. 12000/- alongwith application but it was not accepted & no written reason given.
2) Scheme clearly indicates that if One years' charges paid in advance, Modem will be free & Annual Charges will be Rs. 10,000.00 & for Static IP Address Rs. 2000/- to be paid Extra then why Rs. 12000/- not billed & instead Rs.1600/- charged for Modem, Rs. 466.67 Broadband charges prorata as per monthly charges of Rs. 1000.00.
3) Is it that billing is done not as per Plan we have selected? If yes, then why that plan is not considered for billing?
4)What is the status of Static IP address demanded?
The concerned Officer replying from Tel. No. 25666971 stated as follows:
1)Scheme published on BSNL Website from Delhi & we do not have control over it.
2) Though Sceme describes Annual payment to be paid in advance, there is no provision in our software to accept Rs.12000/- payment or even Rs. 10,000/- payment as per plan hence Cheque was returned.
3) Modem Charges are charged as we have not taken your 12 months charges in advance as per scheme.
4) Modem is not free as there is some confussion between BSNL & Modem Supplier at Banglore, if customer pays Monthly Charges Rs. 1000/- for 12 months then Modem will be free.
5) You give us your complaint inwritting we will reply to it but one thing is sure you will not get benefits as per Plan you have sleceted.
We have raised following querries:
1) Modem charges charged Rs. 1600/- & as per reply of BSNL Officer if we pay Monthly Rs. 1000/- for 12 months i.e. Rs. 12000/- agaisnt schem,e of Rs. 10,000/- modem will be free. Insuch situation is BSNL quoting 2 different prices for Modem - one is Rs. 1600/- & second one is Rs.,. 2000/-
2) If we continue subscription for year then will BSNL refund Rs. 1600/- charged for Modem?
3) If software is not accepting advance payment as per scheme declared is it a fault of customer? Is it a reason for not acceptinmg advance? Can BSNL not get their software rectified accepting Advance as provisional payment?
4) Customer has asked Static IP Address but BSNLOfficer do not have info. whether it is provided or will be provided.
5) Is it customer's duty to see that BSNL Officers act as per plans declared on their own website & any hurdle BSNL Staff is facing is to be rectified by customer himself?