[Resolved]  Bharti / Airtel — Activation of SIM

Address:

Bangalore, Karnataka

Occurrence of events:
1. Reported loss of Blackberry and deactivation of SIM / barring outgoing calls - Dec 05
2. Request for duplicate SIM - Dec 10
3. Spoke to Airtel CC to follow up on my request - Dec 12
4. Duplicate SIM delivered to home address (submitted ID proof, Address proof, 1 passport size photo, authorization letter for dad to collect the SIM) - Dec 13
5. Requested for SIM activation (as it was not yet activated, maximum time being 4 hours !!) and canceling my Blackberry Data plan - Dec 17
- I was told it will be done within 48 hours.
6. Called Airtel CC to follow up as it was not activated - Dec 19. I was told to go to nearest Airtel Relationship Center and submit documents again!
7. Submitted ID proof, Address proof (as directed by Airtel CC) at Yelahanka ARC (they were rude and were not accepting at first, they finally accepted after repeated calls from me to Airtel CC and making them both talk to each other. I was told by Airtel CC that the card will be activated in 6 hours) - Dec 19
8. Called Airtel CC to follow up for activation, was given 6 hours - Dec 20
9. Called Airtel CC to follow up for activation, escalated to nodal manager over phone, was given 24 hours - Dec 21
9. Called Airtel CC to follow up for activation, was given 48 hours again - Dec 22
10. Called Airtel CC to follow up for activation (was told that Saturday and Sunday is non-working days for nodal agencies!), was given 24 hours - Dec 24

My SIM is not yet active!!!!

I have been an Airtel customer since 1999 (with multiple mobile phone connections, Broadband and landline connection, Blackberry connection, etc.) and am really annoyed and frustrated at the customer service! I am not sure what to do next, at this point, I am reviewing if I -
1. should I wait to get the SIM activated?
2. should I cancel all my airtel connections and move over to a new service provider?
In any case, will need to wait and watch for the drama that will ensue on the Dec 2011 bill...