[Resolved]  Bharti Airtel Limited — Wrongly Generated Bill

Address:

Pune, Maharashtra

Hi,

I had visited (11th May 2010) to the Airtel Gallery, Hinjewadi Phase II, Pune on 13th May 2010 and had made request to Executive to change my billing plan, but my request was not heeded & the Customer Care Executive informed me that the bill plan cannot be changed until next billing cycle as well have to drop mail to [protected]@airtelindia.com for your plan change request.

I had dropped the regarding mail on 14th May 10. This plan was change on 15th May and got rollback on 17th May and changed to new plan MH 249.

I was under impression that my plan was corporate plan MH 149 and my Jun Bill (17th May 10 to 16th Jun 10) was generated on 249 with amount Rs. 1945.

Apart from this due to some CUG plan upgradation my May bill was generated with 2 months 1. Rs. 0.00 & 2> Rs. 154. I spoke to executive he said there is corportae CUG upgradation so bill was waived and customer will get 0.00 change bill for May month.

Coming to my ongoing issues for Jun month bill, i had raised request to customer care executive to provide me justification of the Bill and re-generate same with plan MH-149. They said we will get back to you in 2 days and what nothing....

When i had checked my Jun month bill with details i saw Rs. 841 was charged to me as "One Time Charges", i again spoke to executive he said this is one time changes in one day, another day said you last month due amount and story continued...

I had finally wrote mail to [protected]@airtelindia.com for resolution on my billing query... no one turn back to me since from last 14 days... finally is had gave call to 198 number, executive told me that there is no waived off approved for your request and also told me that your services was barred.

I had been using Airtel Services since 3 years and had been paying the charges on time. Being an old customer, my request for compensation on the charges is not being granted. Inspite of calling the Customer Care Unit everyday regarding this matter, the Unit is not responding properly. Is this the kind of service Airtel gives to its Customer who has been paying bills regularly since 3 long years ?

Finally it touch to boiling water... i decided to raise complaint in consumer court for best justice.

I hope my request will be considered and please reply me as soon as possible. Hope that you will take right steps within a small span of time and oblige me.

Kind Regards,
Nikunj