NO ADJUSTMENT FOR SERVICE OUTAGE
My connection (0120-4242991) was down due to some technical problems on AIRTEL's end from about 30th of November 2010 to 11th of January 2011. I recd. airtel's bill no. 691132052 dated 10th January 2011. This bill contains complete rental for the said period.
I cannot understand when the telephone was out of service for no fault of mine and despite chasing the complaint more than 100 times with airtel's call center and local technical staff it was not repaired, how can AIRTEL charge the rental for the said period. Instead of compensating for the loss of business due to AIRTEL's negligence in provision of services. Airtel has the audacity to charge us rent for the disconnected period.
I have made the complete payment for the said bill of Rs.2619/- vide my cheque no. 545487 drawn on Bank of Baroda, Bhikaji Kama Place, New Delhi-66 dated 26/1/2011.
I sent several complaints to customer helpdesks and to their nodal and appellate authorities, no adjustment in rental has been given, rather some of their executives reply and claim that the connection was never down.
Apart from that, while we logged in several complaints with AIRTEL's call center about the disruption, we also spoke to many of AIRTEL's local technical people about the same. They were:
1) Mr. Kamal Kant - +91-8826291444
2) Mr. Om Pal - +91-8826291456
3) Mr. Pawan Rana - +91-9810980154
4) Mr. Neeraj Dixit - +91-9810146348
You can also check with any of these people who are AIRTEL EMPLOYEES about the disruption in our services and the time it took to restore them.