[Resolved]  Bharti Airtel Limited — SIm block

Address:

Darjeeling, West Bengal

Dear Sir/madam,

This is to bring your kind notice that on 25Th july 2010 at 9:00 a.m, I received a call from [protected]. But since I was busy at that moment so I disconnected the call without further listening to him and switched off my cell. Later, at around 11:00 a.m when i switched ON my cell, I received an SMS from AIRTEL hello tunes service for activation of hello tunes and also found that total of 45/- had been deducted from my account. I made a call immediately to customer care but they denied to accept the complain, but they unsubscribed me from hello tunes service as per my request. As soon as i Disconnected the call from customer care, that guy called me up again and he was literally laughing on it and threatening me that he can Block my SIM even.

Then again on 26th July 2010 at 7:12 a.m, he called me again but i didn't receive the call but after 15 mins I again found that my airtel number had been subscribed to 10 days activation of hello tunes.Atlast I made a call to APPELLATE division of WEST BENGAL AIRTEL and spoke to MISS PRIYANKA at[protected] about this and she refunded my lose balance of amount 55/-.She also consoled me that she will definitely look after this problem and will see that he never makes such calls again.

But on 27th evening, I received the same call again from same number at 6:30 p.m evening That Guy, whoever he was, was asking my address and when i denied to provide, he threatened me that he will block my sim right now. And surely after 5 mins I found that i am unable to make or receive any call from that number i.e [protected].It has been totally blocked.

My question lies, that who that person is, and how he got so much of authorization to activate VAS or to block a SIM?? And even after my several complains , why didn't AIRTEL take any kind of serious step against that Guy till date?

It isn't a problem for me to get another connection but I cannot ignore this! Because my number is being used by my old mother. This kind of negligence from AIRTEL is totally intolerable.

I appreciate miss priyanka's helping hand but I think this problems should be treated on Urgent basis.

I want immediate justice to this.

Regards,

For. Madhumita Dey (the SIM owner)
Joyita Dey
Siliguri

Email : joyita.[protected]@hotmail.com