1st. June 2012
I am V. K. Ariel having Airtel Broadband service with a/c no. - 11961642 and user ID- 07554246826_mp using since last many years.
During past, many broadband schemes have come to exist. My present monthly package (plan) is of 1 Mbps bandwidth with high speed data transfer limit of 5 GB for which I regularly pay monthly bills. Present billing is of Rs.616/-per month.
Since almost 5-6 months, I am facing problem of low bandwidth for which I have been constantly complaining to Customer Care & Airtel representatives but no redressal till date.
In view of above, I am forced to bring following to your kind notice for earliest remedial action please -
1. Without actual use, the data usage exceeds the high speed data transfer limit of 5 GB just within 7-15 days.
2. Actual bandwidth being received right from day one of the month is 512 Kbps instead of 1 Mbps.
3. After fictitious crossing of high speed data transfer limit (pt. 1), the bandwidth goes down to 256 Kbps.
Please note - Every time customer care is approached, I am advised to check the unbilled usage in my account which invariably shows higher download than actual.
This is to request to look into my problem seriously and help provide proper services.
V K Ariel,
342, 2-C, Saket Nagar,
Mob. No.- 09981014626