[Resolved]  Big Bazaar — AC's not delivered

Address:

Hyderabad, Andhra Pradesh

To beat the heat we got into our favorite store "BIG BAZAAR" and shortlisted the SAMSUNG Built-in stabilizer the latest model in the
market by Samsung. Was really happy that Big Bazaar had the stock. But the hapiness was shortlived.

Now we are really suffering unable to take the heat with the temperature soaring to almost 40s …


On 21st Mar 2010, we had purchased 3 AC's of Samsung make Model No: AS183TGA. At the time of delivery we were assured that
there is stock in the warehouse and at any point in time we can take the AC's and there would not be any issue.
Getting that assurance from the Electronics manager Mr Satish (Big Bazaar Ameerpet), we booked the AC's and later informed them
to deliver them on 7th Apr. When contacted on 6th Apr just to ensure since we were to get the installation, we were informed that
stock is not available so the AC's would be delivered on 10th Apr. From here the story of my suffering began, and the guys
(Satish/Laxman/Parthu) just went on promising the dates of delivery which never came till date.

Till date even after several followups the AC's are not delivered. Every time we call there is something or the other [censored] all reasoning.
The delivery date was to be on 7th Apr 2010. When enquired, we were informed there is some delay sometime reason was bandh, sometime
reason as Curfew in Old City etc etc …
Now the latest reason is the model no which we have selected is no more in the market … I really don't get to understand how come the order
was taken when there was no stock … If you guys knew that there was no stock and Samsung cannot deliver it why is it false promises given.

This is really pathetic and the people taking the calls don't even have the courtesy to call back and inform the status.
It is always that we have to followup and tell them about our issue.

Would really appreciate if some one can really look into this and get this resolved ASAP.