[Resolved]  Big Bazaar Kachiguda Hyderabad — Samsung Washing Machine booked not delivered till today

Address:

Hyderabad, Andhra Pradesh

I do not know if someone from Big Bazzar is looking into it. But I am going ahead with a legal notice and proceeding to consumer court.

I booked a Samsung washing machine WA85ASNEH on August 14, I paid full amount for the product and was promised delivery with in a week. Now after 11 days of followup they told that the washing machine is discontinued hence it cannot be delivered.

Points to note:

1) Customer Service: If they knew that the product was discontinued they should have not booked the product for delivery. This is pure cheating for past 11 days my money is lying with them and I dont have any mental peace.

2) If the product was discontinued after purchase, they should have made a courtesy call to customer explaining them the problem and have not waited for the customer to call back in search of the product they booked. Had I not called up and enquired I would have waited for ever.

3) Today I made many calls to big bazzar enquiring other products in my budget, but they were least bothered to respond to my call informing me about other products.

4) More over they dont allow partial payment so that we can be rest assured that the products are delivered in its fullest shape.

Total un-faithful and un-ethical customer service.

Thanks,
Nagendra/Sukesh
[protected]@gmail.com