[Resolved]  Big Bazaar - Kalyan — Non receipt of my groceries

Address:

Thane, Maharashtra

Even after purchasing groceries from your big bazaar outlet at kalyan on 12/5/2010 bearing following details - Bill No. T13/S3591 dt.12/5/2010, challan no. 332.

I have had made numerous calls to your Kalyan outlet right from the morning to night 09.30 pm yesterday. Till that time, I have been given assurances that my goods would be delivered yesterday. Unfortunately, somebody from Kalyan outlet of Big Bazaar called me up and said that they could not deliver my groceries purchased for Rs.4000/- (approx)
my residence since, my area is off limit for them!!!!!!!.

This is very outrageous for me...since I have been purchasing groceries from your kalyan outlet since last six months, and they have been delivering it to my home! I am very much disturbed and mentally agonised by third rate unprofessional behaviour from your staff working at kalyan big bazaar outlet. Throughout yesterday I have been calling them, they should have told me this in the morning itself about their inability to deliver my groceries at my home...worse, they were keeping the same for two days...fooling us, telling us all lies during the course.

Now, I have to go with my challan to procure my groceries at their kalyan outlet. This is very bad, unfair and disgusting. yesterday in your mail you have told me that you have forwarded my complaint to your big bazaar people in kalyan!!!!!! Looks like the effect of my complaint has not been well received by your kalyan Big bazaar.

Now I would request you to mail me address and contact details of your highest authority in charge of this and also mail id of Mr. Kishore Biyani to forward my complaint of such bad behaviour, unfair treatment of your customer. I am also contemplating of taking this issue with Consumer forum in Maharashtra to claim compensation.

Thanks & regards
Nagarajaan mani Iyer