[Resolved]  Big Bazaar — Expired Gift Vouchers

Address:

Mumbai City, Maharashtra

On May 8th, I visited Big Bazaar at Phoenix Mills, Parel, Mumbai for shopping alongwith my family. We shopped for more than Rs 15,000 from your store and at the billing counter we got a big shock. Earlier my father in law had given me gift vouchers valuing Rs 10,000 (Rs 500 x 20). They were issued on November 11, 2010 from the Malad Big Bazaar. It clearly states that they are valid for 6 months from the date of issue. Hence they would legally expire on May 10, 2011. However to our shock and dismay 2 of the vouchers showed that they had already expired. I escalated the issue and a senior customer service manager, Mr Allwyn, told me that these are expired and i will have to pay cash. He was not at all helpful in the matter when I repeatedly told him the date of issue shows November 11, 2010 to which he also agreed but said that the system showed that they were expired. I made the payment by credit card of the additional Rs 1,000.

Can you please help me out with this problem as technically they should not have expired and I have lost Rs 1,000 because of your system issues.

Further i have complained at the share with us email id and have been following up for teh last 3 weeks but have been receiving no response

Aggrieved customer

Nimesh Kampani
[protected]@hotmail.com