[Resolved]  Big Bazaar — Double Charging

Address:

Mumbai Suburban, Maharashtra

Please find below details of Complaint sent to Big Bizar. However, we are not receiving any response. Could you please publish / take up accordingly.


To : Big Bazar
Mumbai

Cheating / Double charging by staff at Big Bazar – Malad Station branch.


I purchased 3 Atlantis chairs from Big Bazar on 02 March 2011 for a total value of Rs. 3037.3 (Rupees Three Thousand thirty seven and paise thirty only)

The bill details are as follows. A copy of the bill is also attached for your ready reference.

(Till No. 11, Receipt No. 0010640, St: 4717, Ch: 50276, Tr: 57826, Date : 02 March 2011, Time : 22:19)

I made the payment of Rs. 3037.3 through my Axis Bank Debit Card (last 4 digits xxx7723). However, the cashier claimed that the card was invalid / rejected / insufficient balance in the account and requested me to pay by cash or provide an alternate card.

I strongly objected informing that my card was valid and there were sufficient funds in my account. However, the cashier insisted that the payment could not be made and I should provide an alternate mode of payment.

I was exhausted from standing in the long queue and the store was past its closing time of 10 p.m. I therefore provided my alternate Citibank Debit card (last 4 digits xxx8206) for which the payment was successful. You may verify all this from your CCTV camera which would have recorded all this.

Today, to my utmost shock, I have just checked my bank statements and found out that the amount of Rs. 3037.3 towards payment to Big Bazar on 02 March 2011 has been deducted from both my Axis Bank as well as my Citibank Debit cards.
(A copy of both the bank statements are attached for your ready reference).

This is a deliberate attempt of Cheating / Double charging by the staff at Big Bazar. I have received no information indicating that there has been an error on their part nor has there been any attempt by Big Bazar to refund the excess amount double charged to me.

I request you to look into this matter and take action immediately.
I shudder to think of the loss that I would have incurred had I not checked my bank statements and feel sorry for the other gullible customers who have been similarly duped and who are not even aware of it till today.

Kindly refund the excess amount of Rs. 3037.3 double charged to me along with interest / compensation for inconvenience and harrasement caused.

Regards
G. Furtado
1/1 Blossom Society
Military Road, Marol, Andheri (East)
Mumbai 400 059
email : [protected]@yahoo.com