[Resolved]  Big Bazaar - Olympus Camera — Sold duplicate/substandard quality product

Address:

Maharashtra

Camera Complaint


Subject : Complaint against sub standard quality product sold to the customer by following unfair trade practices by Big Bazaar.

I purchased an ‘Olympus Digital Camera (FE-25 model) with 10 MP from Big Bazar which had 2years product warranty. I was sold an original camera with full price tag which turned out to be either duplicate or substandard product. I was never informed at the time of purchase that the camera has poor quality and that the images of the camera are not good.

I had in the past used an Olympus Camer a - 6MP with absolutely superb quality of images and hence as a customer I thought if I purchase a higher mega pixel camera I will get better quality. I was not informed at the time of purchase that the camera is poor in quality. It was only after a couple of months when I used the camera, I realised that it was a poor quality or duplicate camera that I was being sold.

Every branded product has a brand equity and we purchase branded products and pay higher price because we expect those products to be of superior quality and if the customer is not getting quality means he’s being cheated of his brand perception. This is exactly what happened in my case.

Big Bazaar is selling substandard branded products to customers and hence cheating every Indian customer. They are fooling people by selling lower quality branded products. If the company is producing lower quality product for the Indian market then they have to sell it at less price and also inform the customer of the same ,and if they are not doing that means clearly they are cheating the customers.
I have checked with other retailers and some of them are clearly informing customers of the quality issues with the ‘Olympus Camera’ and hence are being fair to the customer.

Big Bazaar has clearly cheated the customer in this case and has made the customer go through stress and mental agony by not responding and offering proper service. They even claimed to replace the camera and later backed out.

Reputed and professional companies are following unfair trade practises in this country as there are no proper laws and powers for customers .