Big Bazaar — Please some one respond to this email as i am upset with harassments

Address:

Hyderabad, Andhra Pradesh

Dear Sir/Madam,

I RELAY DO NOT KNOW WHERE TO START FROM

I J SANTHOSH KUMAR IS A REGULAR CUSTOMER TO ONE OF YOUR BRAND (BIGBAZAAR) IN HYDERABAD, AND IT IS WITH REGARDS TO THE SITUATION I AM IN NOW AND WOULD LIKE TO GET IT IN TO YOUR NOTICE AND COMPENSATE ON BEHALF OF IT. AS THERE IS AN EXCHANGE OFFER GOING ON I HAVE VISITED TO THE STORE AT AMEERPET ON 28TH FEB 2013 AND SPOKE TO THE CONCERNED PERSON AND ALSO READ AND UNDERSTOOD THE TERMS AND CONDITIONS AND AS PER THEIR INFORMATION ARRANGED A PICK UP OF OLD STUFF FROM MY HOME ON 1ST MARCH 2013. TWO REPRESENTATIVE HAVE COME AND TOOK THE OLD FURNITURE AS INFORMED. AFTER ASKING THEM REPEATEDLY AND AS PER TERMS AND CONDITIONS I CAN USE THE COUPONS IN ANY BIGBAZAAR STORE IN HYDERABAD, SO VISITED STORE AT KACHIGUDA. WHEN FIRST WENT TO FURNITURE STORE THERE WERE FOUR SOFA SETS OUT OF WHICH THREE SETS WERE IN DISPLAY AND WERE IN DAMAGE CONDITION AND ONE IS SOLD OUT. SO ASKED THE REP THERE TO GIVE OPTIONS FOR THE SAME. HE RETURNED AND INFORMED THAT THERE IS NO OPTION IF I WANT I CAN TAKE THE DAMAGE SOFA. IN THE MEAN TIME WERE LOOKING AT THE BEDROOM SETS WITH KING SIZE BED THERE WAS ONLY ONE KING SIZE BED AVAILABLE SO ASKED THEM TO BILL IT AND WENT TO THE ELECTRONIC STORE TO PURCHASE OTHER ITEMS. LIKED SONY 32” LCD TV AND SWIPE WALK AND TALK PHONE AND ASKED THEM TO BILL THEM. THEN THEY INFORMED THAT IT IS NOT POSSIBLE TO GIVE ME KING SIZE BED AS IT IS SOLD OUT SO AS THERE WAS NO OPTION. TOOK THE TV, PHONE AND OTHER ITEMS AND RETURNED. WHILE RETURNING ASKED THEM WHEN CAN I EXPECT FOR THE INSULATION OF TV. THE REP AT THE COUNTER HAS INFORMED THAT HE HAS TO LOG IN AND IT WILL TAKE 24HRS OF TIME FOR THE PROCESS AND AT THE BILLING AS I HAVE A PAYBACK CARD THREE BILLS WERE GENERATED AND ONLY ONE BILL WAS ADDED TO MY PAYBACK CARD AND OTHER TWO WERE LEFT NOT EVEN ASKING ABOUT IT. SO BEFORE LEAVING GOT A DOUBT AND WENT BACK AND ASKED THEM WHETHER ALL THE BILLS ARE ADDED TO THE PAY BACK CARD OR NOT THEY INFORMED ME TO GOT TO THE CUSTOMER DESK AT THE GROUND FLOOR TO ADD THE OTHER TWO LEFT OUT BILLS. WHEN WENT TO CUSTOMER CARE COUNTER IT WAS VERY RECKLESSLY INFORMED THAT SERVER WAS NOT WORKING AND IT CAN BE ADDED AT ANY POINT OF TIME WITH IN NEXT ONE MONTH THOUGH THEY WERE VERY FARLEY WORKING ON SYSTEMS (IF REQUIRED PLEASE GO THROUGH THE CCTV WHICH ARE INSTILLED AT THE STORE IT CAN BE SEEN) THAT I HAVE WAITED FOR 36 MINUTES AND THEN THEY TOOK IT UP AND ADDED THE BILLS TO MY PAYBACK CARD. NEXT DAY 2ND MACH 2013 VISITED TO BIGBAZAAR EVEN AFTER SUCH A BAD EXPERIENCE THINKING THAT IT HAPPENS ONCE IN A WHILE. AS I AND MY FAMILY ARE REGULAR CLIENTS TO BIGBAZAAR AND ORDERED FOR SOFA, BED ROOM SET, CHAP PAL STAND, STUDY TABLE, CHAIR ,AND OTHER GROCERY. EVEN HERE THERE WERE DAMAGE ITEMS IN THE DISPLAY BUT BY GODS GRACE WAS ABLE TO FIND SOMETHING WHICH IS ACCORDING TO MY FAMILY TASTE. SO ORDERED EVERY THING AND ASKED FOR A HOME DELIVERY. AS THE NEXT DAY WAS SUNDAY THE REP HAS INFORMED THAT THE ITEMS WILL BE DELIVERED ON MONDAY WHICH IS 4TH MARCH 2013 AND BED ROOM SET WILL TAKE 25 DAYS TO DELIVERED. AGREED FOR IT AND WENT HOME, AS PER THE INFORMATION FROM BOTH THE REP FROM BOTH THE STORE I WAS EXPECTING DELIVERY AND A PERSON TO VISIT MY HOME FOR INSTILLATION. AS NO ONE TURNED UP CALLED THE STORE NUMBER OF KACHIGUADA WHICH WAS THERE ON THE BILL. SPOKE TO MR SRINAVAS AND INFORMED HIM THE CONCERNED HIS ANSWER WAS DO YOU WANT THE NUMBER OR DO U WANT ME TO ARRANGE A CALL BACK IN VERY RUDE MANNER AND HUNG UP THE PHONE BEFORE ANSWERING. SO I THOUGHT IT WOULD TAKE SOME MORE TIME ( AS I AND MY WIFE BOTH ARE WORKING I TOOK A LEAVE AND TOOK RESPONSIBILITY FOR RECEIVING AND INSTILLATION OF TV IN MY HOUSE), NEXT CALLED AMEERPET BIGBAZAAR LAND LINE NUMBER WHICH WAS THERE ON THE BILL. THEY HAVE GIVEN ME A PERSONS MOBILE NUMBER AND HE INFORMED THAT HE IS NOT IN OFFICE WILL GET BACK TO ME IN NEXT 45 MINUTES ONCE HE IS IN OFFICE. SO WAITED FOR SOME TIME BUT STILL THERE WAS NO CALL. SO CALLED HIM BACK HE INFORMED THAT HE IS DOWN STAIRS AND WILL GIVE A CALL BACK ONCE HE IS IN THE OFFICE. SO WAITED FOR ANOTHER 30 MINUTES AND THERE WAS NO CALL BACK. SO CALLED HIM AGAIN AND THERE WAS NO RESPONSE , CALLED HIM FOR 16 TIMES THEN GOT A MESSAGE STATING TO CALL HIS TEAM LEAD SO CALLED HIM UP. HE INFORMED THAT HE IS IN WEEK OFF BUT STILL HE WILL GET BACK TO ME AND AFTER 5 HOURS HE INFORMED THAT THERE IS NO VEHICLE AVAILABLE AND SO HE WILL NOT BE ABLE TO DELIVER IT TODAY SO MONDAY WENT ON WITH OUT ANY PROGRESS. ON 5TH MARCH GOT A CALL FROM AMEERPET BIGBAZAR AT 1200 HRS STATING THAT THE DELIVERY WILL BE DONE IN NEXT 2 TO 3 HOURS. SO AGAIN TOOK HALF DAY LEAVE AND RUINED BACK HOME. EVEN AFTER THREE HOURS THERE WAS NO SIGN OR MOVEMENT OF DELIVERY. CALLED UP THE STORE AGAIN THE SAME THING. GOT TWO DIFFERENT PHONE NUMBERS .CALLED THEM UP AND FINALLY GOT THE NUMBER OF DRIVER SO CALLED HIM EXPLAINED HIM THE ADDRESS AND ONCE HE REACHED THE PLACE HE INFORMED THAT HE HAD PAID A CALLAHAN FOR THE OVER LOAD, WHERE I DID NOT ASK HIM TO DO THE OVER LOAD AND THERE WERE ALSO OTHER ITEMS IN THE VEHICLE AS IT WAS FREE HOME DELIVERY, SO TOLD HIM THAT I WILL NOT BE PAYING FOR THE OVER LOAD CHALLAN (FINE) BUT IF NEED A TIP WILL BE GIVING IT AND ALSO OFFERED A TIP ONCE THE ITEMS ARE DELIVERED AND I THE MEAN TIME CALLED UP KACHIGUDA BIGBAZAR TO KNOW THE STATUS FOR THE INSTALLATION OF SONY TV SO CALLED UP LAND LINE NUMBER ONCE AGAIN IT WAS THE SAME RESPONSE AND HOW EVER WAS ABLE TO TAKE THE NUMBER WHICH WAS GIVEN ONLY 9 NUMBERS BEFORE RECONFIRMING OR STATING THAT I GOT ONLY 9 DIGITS WHERE PHONE NUMBER SHOULD BE OF 10 DIGITS PHONE WAS HUNG UP , SO CALLED BACK ONCE AGAIN TOOK THE NUMBER OF THE CONCERNED PERSON OF THAT DEPARTMENT AND HE INFORMED THAT THE CUSTOMER NEEDS TO LOG IN TO THE WEBSITE OF SONY FOR INSTALLATION, QUESTIONED HIM WHY IT WAS NOT INFORMED EARLIER , THE TONE WHICH THE REP SPOKE AND HE HAS ALSO USED A WORD THAT HE WILL DO THE LOG IN AS A FAVOR AND LOOK IN TO THIS ISSUE AND WILL GET BACK, SO GOT FRUSTRATED AND CALLED UP THE CUSTOMER CARE. AFTER CALLING UP FOR SIX TIMES GOT CONNECTED TO Mr. NAVEEN. SO INFORMED THE WHOLE STORY AND ALSO PLEASED HIM TO UNDERSTAND THE SITUATION NOT JUST HEAR AND GIVEN HIM SOME DETAILS HE WANTED AND HIS RESPONSE WAS VERY RUED AND HE WANT NOT AT ALL IN A PHASE TO UNDERSTAND THE SITUATION BUT THE CALL GOT DISCONNECTED. CALLED BACK THE TOLL FREE NUMBER ONCE AGAIN AND ASKED FOR A FLOOR MANAGER OR SOME SUPERVISOR WHO CAN ADDRESS THE ISSUE. A LADY PICKED UP THE PHONE AND BEFORE ASKING ANYTHING SHE PUT ME ON HOLD FOR THREE TIMES AND WHEN ASKED FOR MANAGER, Mr. NAVEEN CAME ON TO LINE WITH IN THE NAME OF MR SOLANKI . SO AGAIN INFORMED HIM THE SITUATION FOR 1 HOUR APPROXIMATELY AND HE ASSURED THAT HE WILL PUT IT TO THE CONCERNED DEPT AND WILL ALSO GET BACK TO ME WITH THE RESOLUTION NEXT MORNING. WITH HIS ASSURANCE THOUGHT EVERY THING WILL GET IN TO PLACE. GOT RELAXED AND WENT BACK TO OFFICE ON 6TH MARCH 2013 DID NOT RECEIVE ANY CALL. SO CALLED THE TOLL FREE NUMBER ONCE. THIS TIME IT WAS A DIFFERENT LADY BUT IT WAS THE SAME. BEFORE I CAN SPEAK SHE PUT ME ON HOLD AND THEN I ASKED HER TO PUT ME TO HER MANAGER MR SOLANKI THEN GOT TO KNOW THAT MR NAVEEN AND MR SOLANKI BOTH WERE THE SAME PERSON AND HE HAS NOT THERE IN OFFICE AS HE IS ON LEAVE. THEN SHE PUT ME TO MISS BHUVANA (HER NAME MIGHT NOT BE RIGHT) AND HAD TO INFORM HER THEW HOLE ISSUE ONCE AGAIN FOR 50 MINUTES AND SHE ASSURED THAT SHE WILL TAKE CARE AND WILL FOLLOW UP ON THE SAME WHICH SHE HAS DONE AND THE FURNITURE FITTING IS DONE ON TIME AND ALSO GOT A FOLLOW UP CALL FROM HER AND ALSO FROM THE STORE. BUT DID NOT RECEIVE ANY CALL IN REGARD TO THE TV INSTILLATION AND ALL OF A SUDDEN AS A HOPE GOT A MESSAGE FROM MR ALI WITH THE LOG IN NUMBER SO CALLED HIM BACK TO KNOW WHAT SHOULD WE DO WITH THIS NUMBER. DO I NEED TO CALL UP SOME BODY OR WHAT IS THE PROCESS. HE INFORMED THAT THE DELAY WAS DUE TO BOMB BLAST AND THE AREA I AM LIVING IN WAS IN HIGH ALERT AS HE WAS NOT SOUNDING WELL. ASKED HIM TO GIVE HIS SUPERVISOR NUMBER AND CALLED HIM UP HE WAS MR SHRAVAN KUMAR. HE INFORMED THAT THE ISSUE IS BEING ADDRESSED AND TECH WILL BE THERE BUT CAN NOT TELL ME WHEN HE IS GOING TO BE HERE. SO JUST OUT OF CURIOSITY ASKED HIM WHY WAS THE DELAY HE INFORMED THAT IT WAS BECAUSE SATURDAY AND SUNDAY SONY COMPANY WILL NOT WORK SO THERE WAS A DELAY. SO ASKED HIM WHY THERE WAS NO CALL OR NO INFORMATION OF THIS EVEN ON MONDAY. HE ALSO INFORMED THAT HE GOT TO KNOW ABOUT THE ISSUE ON TUESDAY EVENING AND HE WILL GET IT SOLVED. SO IN THE MEAN TIME CALLED UP TOLL FREE NUMBER TO UNDERSTAND AFTER DIALING THE NUMBER FOR 16 TIMES CALL GOT CONNECTED AND MR ADITYA HAS LIFTED THE PHONE SO ASKED HIM TO CONNECT IT TO MISS BHUVANA AS SHE IS AWARE OF THE ISSUE AND SHE WILL NOT WASTE MY TIME EXPLAINED HIM THE WHOLE THING HE TRIED TO PUT ME TO HER BUT SHE HAS LEFT SO HE PUT ME TO HIS TEAM LEADER MR ROBERT. HE WAS NOT AT ALL LISTENING TO ME AND WHEN EVER I ASK HIM A QUESTION HE WAS ANSWERING ME WITH YES OR DEFIANTLY WHICH WAS VERY IRRITATING ON THE CALL AND HE WAS PUTTING ME ON MUTE EVERY NOW AND THEN. HE WAS NOT AT ALL COURTEOUS AND LISTENING TO ME AND HE WAS ON HIS GO STATING THAT IT WILL BE SOLVED AND WAS INTERRUPTING AND VERY RUDE AND HUNG UP THE CALL. LATER CALLED BACK FOR 22 TIMES AND GOT CONNECTED AND SOME ONE PICKED UP THE CALL BUT GOT DISCONNECTED. SO AGAIN CALLED UP FOR OTHER 10 TIMES FROM DIFFERENT MOBILE AND ASKED MY WIFE TO SPEAK TO THEM. IT WAS THE SAME AGAIN NONE OF THE PEOPLE WERE ABLE TO UNDERSTAND THE ISSUE SO ASKED THEM TO PUT THEM TO MR ROBERT AND AS MR ROBERT HAS COME ONLINE MY WIFE TRIED TO SPEAK TO HIM BUT IT WAS STILL THE SAME LETHARGIC AND RECKLESS ANSWERS FROM MR ROBERT. SO TOOK OVER THE PHONE AND HE WAS TRYING TO USE AMERICAN ACCENT AND SPEAK SO STARTED TO SPEAK IN THE SAME ACCENT BUT STILL THE SAME. IN THE MEAN TIME A PERSON FROM SONY HAS COME FOR INSTALLATION WHILE I WAS ON THE CALL. SO TRIED TO EXPLAIN THE SAME TO MR ROBERT AND ASKED HIM TO INFORM THE STORE PERSON THAT THEY NEED TO GIVE ME A CALL ONE DAY PRIOR TO THE DELIVERY OF THE BED ROOM SET AS ME AND MY WIFE BOTH ARE WORKING AND NO ONE WILL BE AT HOME. MR ROBERT VERY RUDELY AND RECKLESSLY INFORMED THAT THE INSTILLATION WILL BE DONE TODAY SO REPEATED THE WHOLE SENTENCE ONCE AGAIN BUT STILL IT WAS THE SAME. SO HANDED OVER THE PHONE TO MY WIFE AND ASKED HER TO INFORM MR ROBERT IN SOME OTHER WAY. HE WAS STILL GOING ON THE SAME WHEN MY WIFE ASKED FOR A CASE NUMBER OR SOME REFERENCE NUMBER HE INFORMED THAT HE WILL GIVE A CALL BACK BUT JUST BEFORE FEW MINUTES HE INFORMED THAT IT IS IN BOUND AND HE CAN NOT MAKE A CALL BACK. SO MY WIFE INSISTED FOR THE CASE NUMBER THEN MR ROBERT HAS PUT HER ON HOLD FOR 5 MINUTES AND CAME BACK WITH THE LOG NUMBER WHICH IS 167593.

THIS WAS NOT THE KIND OF SERVICE I WAS EXPECTING FROM BIGBAZAAR OR FROM FUTURE GROUP, NOT EVEN ONE PERSON WAS ABLE TO UNDERSTAND ME AND EVEN AFTER ADDRESSING IT WASTING MY TIME NOT GOING TO OFFICE FOR TWO AND HALF DAYS AND AROUND 67 DIFFERENT CALLS FOR 22.45 MINUTES AND SPEAKING TO 18 DIFFERENT PEOPLE ONLY ONE OR TWO WAS ABLE TO UNDERSTAND ME. IF THERE IS ANY LEGAL TEAM OR ANY OTHER TEAM WHICH TAKES CARE OF THEIR CUSTOMERS I WANT THEM TO LOOK IN TO THIS ISSUE AND COMPENSATE FOR THE SAME .

And no one is listing to me even after writing this mail since morning i am trying to get in touch with the customer care to send this mail to the concern person so that they can look in to and they are lifting my call and it is getting disconnected if i do that call from different number they are lifting the call in less period of time .

Since morning i am trying to get in touch with the customer care and no one is answering the call.

Never thought this small issue will go this big other wise would have recorded all the calls and at the same time remembered all the name to how i spoke in Big Bazaar.