[Resolved]  Big Bazaar — selling of goods at price above MRP

Address:

Kamrup Metropolitan, Assam

Consumers’ Legal Protection Forum today files a complaint against Big Bazar for selling of goods at price above MRP with the Controller of Legal Metrology. Forum also demands to prevent and control such unfair trade practice for the greater interest of public service particularly the common consumers. In their complain letter, Forum’s Chief Coordinator Ajoy Hazarika and Administrator S.M.Sarma revealed that Smt. Aruna Barua a resident of Junali, Guwahati purchased a packet of Jeera alongwith other items from Big Bazar, Bhanagaghar, Guwahati on Sept 5 by paying cash. Accordingly, the computer generated cash memo was furnished to her. The MRP of the Jeera packet was Rs. 85/- as noted down on the body of the packet. But to utter surprise of the complainant the price of the item was shown as Rs.95/- on the cash memo. But as per prevailing rules, no one can charge price above MRP fixed by the competent authorities. Charging price above MRP is highly illegal, unfair, and unjust besides being violation of the promises of the Legal Metrology Act amongst others. The Big Bazar authority is responsible for such act and liable to be punished/penalized for such misdeeds under relevant laws and the aggrieved consumer is entitled for adequate compensations for infringement of her consumer rights under Consumer Protection Act 1986. Foresaid case may not be the only one and there must be innumerable cases which are going undetected and as a result of which the Big Bazar earns huge amount as wrongful gain from the innocent aggravated consumers. Legal Metrology Dept. should enquire the matter properly and take necessary steps for redressal of the grievance of the complainant.