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BIG TV |
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76 Reviews
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Mojo Zoox 
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Complaint against BIG TV
I bought Big TV near the Perambur loco station, Chennai on 01-Sept-2008. It was from a marketing gimmick that I felt for. I paid on the spot in hot cash and I was told by one Mr. Shakthi (Sales Person) (9962726943) that the service will be installed and activated within 4 hours. I was been told to get a workorder number by giving the smart card number to the customer Service(!!!). I was told that in 48 hours my channels will show up in my Tv after I have recharged. I recharged immediately and confirmed with the customer Service(!!!) that my recharge was successful. I called the customer Service(!!!) on their toll free number after 72 hours that I haven't got anything exept the blue screen with the channel list and when clicked on any channel it throws a message to subscribe.
I called the person who installed this TV name unknown (9940559298) and he gave me 4 other numbers to call and check. (9382245118, 9362100151, 9884360138 and 32965005).
Later I called Shakthi (Sales Person) (9962726943) and got the office number (30277333) and I talked to them and he said it will be solved in 3 hours. Later I got a call from (26176768) and was told that its not their problem and was asked to contact customer care.
I again called up customer care and they gave me a list of complaint numbers every time I called them that I lost track of all the numbers (75259212, 75496209, 75945671...)> Evry time there will be this sterio type reply of "Will be resolved in 48 hours and again a new complaint number. Lastly I was told that my smart card was deactivated for UNKNOWN reasons. After a good negotiation of more then 45 minutes, I got the IRRESPONSIBE manager name (Mr. Javed) not sure if that's a real one or a phoney????.
This is the successful 16th day without any success. I am really cursing myself to choose this reliance Big TV as it had been the most horrendous experience one could ever get.
I filed a complaint to info@bigtv.co.in, care@core.nic.in, trai@del2.vsnl.net.in,
trai@trai.gov.in.
I am really fed up to the core that I contacted core. If you could help in any ways of getting me this cursed vodoo box installed or to get back my swindled money along with a compensation for all the pain thta I have to go through. My contact information will be best through email as I read emails every day atleast 10 times.
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I have purchase Big TV with 1 year subscription with Pupular pack (133 channels) 6 days ago.
Many of the channels are still not visible on my tv.
Not proper responce from Big TV call center and Local sales person Vikram
Subodh Patil
Alibag.
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After several compalins no result as not a single chanels are coming to my big tv purcheased in end of aug.08 from 15-09-08 i do not know what to do with this i thought to retun to dealer.
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I am chandravijay gohil from Bangalore (Karnataka) and basically from Gujarat. I have purchased Big TV
on 12-Sep-08 and it was activated on 14-Sep-08. It was running fine upto 15
days. Last Moday it was giviing error as "Please subscribe your channel".
after that i called to customer care and followed some steps and generated
the complain.They told that the complain will be solved withing 48 hours but
till now it is in pending state.
Please find the below details.
Smart card no : 200593405358
complain no: 76971258 (Raised on 30-Sep-08)
Name: chandravijay gohil
Contact : 09916304315
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They activated wrongly another package instead of what i want. the same i lodged complaint at customer care, till date no action has been taken, already 8 days gone. this is the big tv. we are suffering alot with big tv.
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i m harjeet from gurgaon buy big tv on september 16th. in very first all is good but the customer service is very bad. i call for english movie they ask me to recharge first. when i recharge and call them they didnt play the movie on same day niether other day. i call again for complaint and ask for other movie they run same old movie and not new 1 what i will ask them to run, they debit my account with Rs.60+Rs.60 for both movies which i m not see on big tv. also for customer care need to wait for more then 10 minutes everytime which will extra burden on mobile bills cause of STD call charges to mumbai. I call customer care last week for activate ten sports on my big tv (in very first i will see all channels for 20 days they they stop soo many channels and ask to pay money for paid channel, thats the surprise in 3 months pack) but a customer care lady whose name is Anamika will took 20 minutes and sure that my services is activated. later i am surprise when i m not get same channel. also the pack of ten sports is of Rs. 40 and need to pay for 6 months in advance of Rs. 240 for that. thats a fraud, cause soo many things r hidden and they all r cheeters to make money from customers pockets with great tricks. Really a worse service in its class by relaince. No wonder that how relaince is very rich cause reliance make his empire with cheating ppls. i hate relaince products.
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BIG TV - WORST SERVICE I have ever seen in my life for any product!!! I am planning to complain in consumer court for causing me mental agony.
PLEASE DON'T BUY BIG TV...IF YOU WANT PEACE IN YOUR LIFE!!!
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SIR PLZ SOLVE MY BIG PROBLEM. i buy my big tv connection
2990rs and for 12 month period. after 3 month to go and i calling to coustomer care to add some more channal and he told me that your pack 2490 for 6 month only when i told to c.c how can you do this. he reply that may be this is our technician folt or may be where you buy his flot, also told me we can't help you can use only 6 month after you can chose our pack like 98, 150 this is not fare
my validity 12 month how can i use 6 month. this is not my folt
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hi i am bigtv subsciber and i purchased a set top box for rs 3990 smart plan for one year. but when i talked to customer care they told me that they have updated my account for three month plan only. when i told them to change my plan for one year as i had taken a smart plan for one year . but they saying that this offer is discontinued now and now they can't change my plan . their is not any customer fault as they had updated wrong plan on my account. now i am helpless and planning to case file on big tv.
i suggest everyone not to buy big tv as it is the worst service in india. they only want to make money whether by hook or crook.
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NAVER TAKE BIG TV INSTALLETION...BIIGEST FRAUD SERIES OF AMBANI'S (BIG TV) NO...BIG FRAUD...THIS IS REAL NAME
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How can i check my big tv account statement
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Date: 09-02-2009
From:
Mr. Siddhesh H. Khadapatti,
Khorlim Mapusa
Goa.
Subscription ID: 200550507692
Entry Offer: Got Big TV free with the 29” LG Television + Paid Rs. 700 Extra for Smart 2190 Offer
Sir,
Sub: SMS Received demanding for the monthly subscription
This is regarding the SMS received by me on 04-02-2009 from 52241 saying “Dear BIG TV customer, your monthly charges of Rs. 180 towards subscriber id 200550507692 are due on 14-Feb-09”. I was shocked.
Immediately after receiving the SMS, I contacted your customer care centre. I was not satisfied with the answers provided to me. I also spoke to your senior Representative who seems to be fresh & joined you recently & don’t know the details 0f the offers offered during the launch of your DTH services. He told me that the 700 Rs. Which I paid for activating the smart 2190 plan was actually their installation charges.
How it can be sir, as per your offer the installation was free, I have retained the leaflet highlighting “ Installation free, NO HIDDEN CHARGES” and attaching the Xerox copy of the same herewith. Your technicians who came to install the dish never asked me for it, & I confirmed with them too.
At the time your technicians came to install the Dish they specifically asked me the plan I want to choose. I told them about the smart 2190 offer and paid 700 Rs. Extra. Infront of me they scratched the value voucher of amounting 700 ( which can be seen on my Recharge account) & I was told that my plan has been activated and I can watch the channels as per the lite pack for complete one year & I don’t need to pay anything for one year.
Every time I call to your customer care I confirms first about my plan activation because I have also opted for the south channels for which I am paying 50 Rs. For 15 south Channels.
Sir, When I have already opted for the Smart 2190 Offer which allows me to watch Your Lite Pack for complete 1 year, how can you send me the sms for demanding the monthly subscription. Your representative threatening me of disconnection if I don’t pay.
I have also emailed to your customer care but did not receive any answers till date. I am very disappointed with your service and keeping all my option open for going to consumer forum also for getting justice.
Hope you find the solution at the earliest.
Attached:
1. Xerox of Offer Leaflet
2. Email sent to your customer care.
Siddhesh Khadapatti.
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i am also faceing big problem with big tv. only net work is good.customer care always they are ging the message "YR PROBLEM IN SOLVING STAGE OR OTHERWISE WATE FOR FOUR LONG HRS' by that time my one year free will be over. in front of ambanis big we are very small. we pple have already paid the amount now we have to face how long let us see. id no200581418789
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I have a big tv dth in my home for the first one month it worked correctly after that whenevr i switch on the set top box it says siftware upgraded and after that it hanged i already posta complaint for that and after that sum people came and taken the set top box and after two days they return the box and told ur complaint is cleared. bt still now i was stucked with bad signal.. all the chanels are stucked. i olrady post lots of complaints thru fone bt nt a sinle step is taklen... gonna broke the dish and the set top box in front of reliance office in nungambakkam..
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i am so fed up with this big tv. when the big tv came that time the starter pack retes are 100, 150, 175
and now its 110, 195, 213 may i know why? we never ever said to you to include the channels than why a customer is paying 213 or 195. and the 2nd thing is that ur customer services are so poor and so humiliating. 3rd thing is that that when a person get some top up in a month then after that it goes in auto mode for next month and customer is to paid for that than why ur c.s.o doesnt call to us in auto mode that ur top up is going to be in next month and u wanna cancel or not?
4th thing that why you are putting a customer in - if a customer is going in - than stop his broadcast.
5th thing is that when i was in -83 than ur representative saaid to recharge the card and come in +
i did and when i came in + than again i called to ur call centre and they said to recharge it again then ur broadcast will start. why if i am in + than why?
so the mean is that that u have lounched a big tv but we are so feeling shy and getting regred of it.
and in future we will be alerted for releiance services.
so at last we are going to consumer court for that and we want to surrender our vsat of releiance big tv.
pls give our payments.'
pls dont take it lightly.
if possible and really in reliance someone has guts to solve my problem than i would appreciate them...
Regards,
gokul khandelwal
09001352776
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Big TV has absolutely parthetic service, and they should not operate in a competitive marketplace.
When I got Big TV in November last year, the team that came home to install the box never told me that most of the channels will be paid for. Then, I had to call the customer care number, which was hardly answered, to get the channels I wanted. Shockingly, they did not have packages for the channels I wanted- including Star World, MTV, Channel V and Colors. In fact, they did not even have Colors as an option.
The least that Mr. Anil Ambani's 'prestigious and trusted' company can do is to provide channels that the customers want,
Then I made the second biggest mistake (the first being choosing Big TV) of getting the connection recharged. The Big TV agents came home, charged some Rs.280 for giving us the channels we wanted (we were lucky enough to have the options of Colors, Star World and the music channels this time). However, because their systems were down, Big TV was unable to update their systems, and revive the channels we had requested for. It has been 10 days today, and nothing has come out of it. And you want to know the best part? They have been cutting Rs.6 everyday from our recharged amount as penalty for late recharge from our side. The buggers are yet to realize that we are suffering because their
systems are down, not because we have not paid the recharge amount.
While I take this officially to the consumer court, let me be your well wisher and advise you that cable TV is perhaps the best option till private players like Big TV decide to pull up their socks, and look beyond making money out of the shitty services that they provide.
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BIG TV is a very faltu & froad company in my city i found no stoack of recharge voucher while i'm suffering very badly n its package plan is very worthless so PLEASE I REQUIST to ALL BIG TV CUSTOMER TO BUY AIRTEL, TATASKY, SUN OR DISH TV N byd bye to BIG FROAD TV
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Dear Sir/Mam
Please note that I have made a BIG mistake by buying big tv.
I have mailed earlier also but no reply and no solution as well.
My id is 200540930911.in the name of Navin Bansal.
On 24 OR 25 Feb, I called cce & inqured about different packs available. the cce on the other side informed about a pack of Rs.196/- and even informed about the negetive charges of Rs. 24/-. She said altogether you have recharge of Rs.220/-. I was satisfied.
In the evening at 2030 I recharged my Big tv with Rs. 225/- & called cce to inform to activate my big tv.But the person on the other side said it will take 4 hours to activate.So you call us after 4 hrs and then only we will activate your Rs.196/- pack. I even said that you note down my request and activate it after 4 hours, but the man on the other side said you have to call us.This is not my job. Never Mind.
On next day morning again I called cce and asked them to activate my big tv, but as usual a new problem, lady on the other side said that it is not possible to activate Rs.196/- pack on your big tv because your total available balance is Rs.195/-. You have Re 1 less in your account, so you have to recharge with Rs. 10 more in order to get Rs.196/- pack & again call us to inform about the recharge.( MARTA KYA NA KARTA) I also did. (recharged)
After recharge I inform them and asked them how long will it take to activate. she said 10 min.
I was happy thinking finally I made it.
In the afternoon, I come to know that the BIG SMART guys have activated Rs.110/- pack on my big tv.I again called cce & informed about this but they say nothing can be done now.YOU HAVE TO BEAR US FOR 1 MONTH.
HA ! HA ! HA !!!
what a BIG fool you make of people.
In case you wish to mail me, please mail me at vikalbansal@rediffmail.com
Thanks
VIKAL
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i recharge last month but any chainal not show in my television
my smart card no. is 200505965657
ple call me my mob no. 9984166810
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Hi,
Please to not buy BIG TV its not good the product is worst then the product sold on footpath, i had very bad expriense with these guys i had given twenty complient still not solved.
by the service i understand that the big tv team is fit for boot polish nothing else.
Regards
M Ramu
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BIG TV CHEATS CUSTOMER VERY FINELY .THERE IS NO MEANING OF C.CARE.IF YOU WANT TO LIVE PEACELY, THEN NEVER BUY BIG TV .YOU CAN BUY OTHER DTH SERVICE .I BUY BIG TV IN DIWALI 2008 AFTERWARDS WITHIN FIVE MONTHS COMPLAIN NOS ARE 91442856, 91592096, 79423102, 80245866, 86013741, 91442856, 91745999, 91966463 ETC I.E APPROXIMATELY TOTAL 9 COMPLAIN WITHIN 5 MONTHS &PROBLEM YET REMAINS SAME, I REQEST TO CUSTOMERS LIKE ME PLSE CALL ON MY MOBILE NO 09235100469 SO THAT WE MAKE UNITY & DO SOMETHING AGANIST SUCH COMPANY.
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Subodh Patil
KIRTI KAPADIA
Chandravijay Gohil
