BIG TV - Complaint against BIG TV
I bought Big TV near the Perambur loco station, Chennai on 01-Sept-2008. It was from a marketing gimmick that I felt for. I paid on the spot in hot cash and I was told by one Mr. Shakthi (Sales Person) (9962726943) that the service will be installed and activated within 4 hours. I was been told to get a workorder number by giving the smart card number to the customer Service(!!!). I was told that in 48 hours my channels will show up in my Tv after I have recharged. I recharged immediately and confirmed with the customer Service(!!!) that my recharge was successful. I called the customer Service(!!!) on their toll free number after 72 hours that I haven't got anything exept the blue screen with the channel list and when clicked on any channel it throws a message to subscribe.
I called the person who installed this TV name unknown (9940559298) and he gave me 4 other numbers to call and check. (9382245118, 9362100151, 9884360138 and 32965005).
Later I called Shakthi (Sales Person) (9962726943) and got the office number (30277333) and I talked to them and he said it will be solved in 3 hours. Later I got a call from (26176768) and was told that its not their problem and was asked to contact customer care.
I again called up customer care and they gave me a list of complaint numbers every time I called them that I lost track of all the numbers (75259212, 75496209, 75945671...)> Evry time there will be this sterio type reply of "Will be resolved in 48 hours and again a new complaint number. Lastly I was told that my smart card was deactivated for UNKNOWN reasons. After a good negotiation of more then 45 minutes, I got the IRRESPONSIBE manager name (Mr. Javed) not sure if that's a real one or a phoney????.
This is the successful 16th day without any success. I am really cursing myself to choose this reliance Big TV as it had been the most horrendous experience one could ever get.
I filed a complaint to firstname.lastname@example.org, email@example.com, firstname.lastname@example.org,
I am really fed up to the core that I contacted core. If you could help in any ways of getting me this cursed vodoo box installed or to get back my swindled money along with a compensation for all the pain thta I have to go through. My contact information will be best through email as I read emails every day atleast 10 times.
[Oct 03, 2014] Reliance Big TV customer support has been notified about the posted complaint.
M.Eswaraiah's Response, Mar 27, 2014
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