[Resolved] BIG TV — Complaint against BIG TV | |
I bought Big TV near the Perambur loco station, Chennai on 01-Sept-2008. It was from a marketing gimmick that I felt for. I paid on the spot in hot cash and I was told by one Mr. Shakthi (Sales Person) ([protected]) that the service will be installed and activated within 4 hours. I was been told to get a workorder number by giving the smart card number to the customer Service(!!!). I was told that in 48 hours my channels will show up in my Tv after I have recharged. I recharged immediately and confirmed with the customer Service(!!!) that my recharge was successful. I called the customer Service(!!!) on their toll free number after 72 hours that I haven't got anything exept the blue screen with the channel list and when clicked on any channel it throws a message to subscribe. I called the person who installed this TV name unknown ([protected]) and he gave me 4 other numbers to call and check. ([protected], [protected], [protected] and[protected]. Later I called Shakthi (Sales Person) ([protected]) and got the office number[protected] and I talked to them and he said it will be solved in 3 hours. Later I got a call from[protected] and was told that its not their problem and was asked to contact customer care. I again called up customer care and they gave me a list of complaint numbers every time I called them that I lost track of all the numbers[protected], 75496209, 75945671...)> Evry time there will be this sterio type reply of "Will be resolved in 48 hours and again a new complaint number. Lastly I was told that my smart card was deactivated for UNKNOWN reasons. After a good negotiation of more then 45 minutes, I got the IRRESPONSIBE manager name (Mr. Javed) not sure if that's a real one or a phoney????. This is the successful 16th day without any success. I am really cursing myself to choose this reliance Big TV as it had been the most horrendous experience one could ever get. I filed a complaint to [protected]@bigtv.co.in, [protected]@core.nic.in, [protected]@del2.vsnl.net.in, [protected]@trai.gov.in. I am really fed up to the core that I contacted core. If you could help in any ways of getting me this cursed vodoo box installed or to get back my swindled money along with a compensation for all the pain thta I have to go through. My contact information will be best through email as I read emails every day atleast 10 times. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved customer support has been notified about the posted complaint. Mar 27, 2014 M.Eswaraiah's response
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 207 Comments | |
Comments
BIG TV — BIG TV dealer Rajkumar, i way net tech -Fraud
Please never buy BIG TV from this guy..he is a BIG TV dealer located at royapettah, chennai. The center that he says is I way net teck.
such a fraud guy who never cares of customer after sales.
another thing, BESTRONICS is another horrible ISP provider for this guy. If you purchase BIG TV from him then for sure you are going to switch to TATA SKY as me!!
totally frustated with the behaviour of BIG TV dealers and customer care
Please do not go for BIG TV at all.
i purchased biggggggggggTv on 1st Oct in Reliance world, they only called customer care and registered my work order. time frame given for installation was 72hrs. no installation in that time frame . i called helpline and raised complaint and again they given 48hrs time frame. no installation in this time frame it self. after 48hrs i call helpline again and the answer is 'with in next 2hrs your installation will be happen' i waited for 2hrs and called helpline again and the answer is ' tomorrow it must done' . next day i again called helpline the answer is 'soon installation will be done' i am calling helpline every hr i decided to go to consumer forum on this issue.
my contact no. [protected]
my contact no. [protected]
Hello Reliance,
I purchased Big TV Setup Box on Sep-27-2008. They installed on Sep-30. After watching the TV for 3 hrs, I see only black screen. I logged a complaint on Sep-30. Over the phone, they had asked me to remove the cable, check LNB cable, hold the power button for 30 seconds etc... and finally found that it is proper fixation of the antena the angle has been changed and thus no signal. They have to come and align the Dish antena and hardly it would take 5 minutes for them. Today date is Oct-09- and they haven't come. I was been calling the call center daily and telling them about the problem. They say sorry for that and they will send a person in 24 hrs. I know that doesn't happen.
Reliance, If you couldn't fix the antena, atleast tell me a local person who can come and do it. I am ready to pay for that also.
I purchased Big TV Setup Box on Sep-27-2008. They installed on Sep-30. After watching the TV for 3 hrs, I see only black screen. I logged a complaint on Sep-30. Over the phone, they had asked me to remove the cable, check LNB cable, hold the power button for 30 seconds etc... and finally found that it is proper fixation of the antena the angle has been changed and thus no signal. They have to come and align the Dish antena and hardly it would take 5 minutes for them. Today date is Oct-09- and they haven't come. I was been calling the call center daily and telling them about the problem. They say sorry for that and they will send a person in 24 hrs. I know that doesn't happen.
Reliance, If you couldn't fix the antena, atleast tell me a local person who can come and do it. I am ready to pay for that also.
i m harjeet from gurgaon buy big tv on september 16th. in very first all is good but the customer service is very bad. i call for english movie they ask me to recharge first. when i recharge and call them they didnt play the movie on same day niether other day. i call again for complaint and ask for other movie they run same old movie and not new 1 what i will ask them to run, they debit my account with Rs.60+Rs.60 for both movies which i m not see on big tv. also for customer care need to wait for more then 10 minutes everytime which will extra burden on mobile bills cause of STD call charges to mumbai. I call customer care last week for activate ten sports on my big tv (in very first i will see all channels for 20 days they they stop soo many channels and ask to pay money for paid channel, thats the surprise in 3 months pack) but a customer care lady whose name is Anamika will took 20 minutes and sure that my services is activated. later i am surprise when i m not get same channel. also the pack of ten sports is of Rs. 40 and need to pay for 6 months in advance of Rs. 240 for that. thats a fraud, cause soo many things r hidden and they all r cheeters to make money from customers pockets with great tricks. Really a worse service in its class by relaince. No wonder that how relaince is very rich cause reliance make his empire with cheating ppls. i hate relaince products.
BIG TV — channel
e tv, ztelugu, maa tv, neo, channels not comingReliance BIG TV//////////////////////////////////////////////// — Bad mistake opting for Big TV. Please think twice and go through the list of channels available.
I brought Big Tv from Rajalakshmi's dream world, Kagdaspura, Bangalore on 2nd Oct. I opted for the 2190 south starters pack as I was told by the dealer that with this package all the channels are free for 1 year. Everything went fine. The installation was on time. Picture quality perfect. Less than 1 month into the plan I have started realizing my mistake. To start off the channels started appearing as paid instead of free. Zee channels, Neo Sports, Neo Cricket has all of a sudden become paid. The first day I had this problem and called the customer care I was told that there is a technical issue and would be sorted soon. Obviously that didn't happen. 2 days after that I called back again and this time I was told that these channels are not part of the package (Complaint number[protected]. I informed about the dealers details and was assured that things would be looked after. Today I called back again at customer care to enquire about my complaint and this guy tells me that it’s my mistake and I should have called back at customer care after buying the product ;-) You don’t call customer care after buying a product right ?? you call only if you have a problem. And the really sad part was the guy hung up on me ;-( I don't know if that was Mr Ambani himself. Well he can do that. I am just a common man. I called back again at the customer care to report about the incident and am promptly refused that this cannot be taken as a complaint but as a feedback. I know what you are going to do with my feedback. Take a print out and use it as toilet paper. People who are reading this do not misunderstand me. I do not mind paying 100 Rs more, but the thing is I should have been informed at the time of buying and not 1 month later. And I do expect a little respect. I am now thinking that maybe I made a mistake...a mistake of opting for reliance when there were other established players.BIG TV — Service
I have bought Big Tv 2months back and hardly we have viewed the cahnnels for 25 days..Whenever I complain about anything they will tell SLA is 48 hours, but they will never give a solution..Now Iam not getting the channels as per the package and I have lodged the complaint 1 week back but they r always speaking about the sla whenever I call and the problem is not rectified yet...So I want my cash back...BIG TV — Complaint not resolved even after 5 days and continous followup
This is with reference to a BIG TV connection which I had subscribed too. Unfortunately this has been one of my worst decisions made. The engineer, who had come for initial installation on 4th November 2008, knew there was less signal availability, yet he carried on with the installation. After he went the problem started from the very next day. After thinking it would be a temporary issue I did not call them but after continuous problem, finally I logged a complaint with the customer care on 10th November 2008. I was given a ticket number 79982014 saying it would be solved within 48 Hours (Phew 48 hours for a complaint to be resolved for a new connection taken 6 days ago and they claim to be India’s best DTH service). So I waited, then I called up the customer care on 11th November 2008 as no engineer had called or visited. I was given an assurance that the engineer would come the next day. The next day came and went but no sign of engineer. Another call to the customer care gave me an assurance that the engineer would visit the very next day. So I had nothing to do but wait. 13th November came and went, yet no sign of engineer. This happened even after escalating to the senior customer care executive. I waited again for the engineer/technician on 14th, but even after waiting the whole day when nobody came, my obvious reaction was to call the customer care number, and guess what, I got the shock of my life. They said that my call was already successfully closed. When I told them that nobody had called or visited my place. They said they would now log a new ticket (Ticket Number[protected] and given an assurance that the engineer would call/visit within 48 hours.So now I have come the whole circle. And I learnt the lesson of my life, never to subscribe to any reliance products/services and never recommend the same to anybody.
Ipurchased biggggggggggTv on 23 Nov 08 in Reliance world, they only called customer care and registered my work order. time frame given for installation was 72hrs. no installation in that time frame . i called helpline and raised complaint and again they given 48hrs time frame. no installation in this time frame it self. after 48hrs i call helpline again and the answer is 'with in next 2hrs your installation will be happen' i waited for 2hrs and called helpline again and the answer is ' tomorrow it must done' . next day i again called helpline the answer is 'soon installation will be done' i am calling helpline every hr i decided to go to consumer forum on this issue.
my contact no. [protected]
my contact no. [protected]
Ipurchased biggggggggggTv on 23 Nov 08 in Reliance world, they only called customer care and registered my work order No. [protected] and Smart Cad No.[protected], time frame given for installation was 72hrs. no installation in that time frame . i called helpline and raised complaint and again they given 48hrs time frame. no installation in this time frame it self. after 48hrs i call helpline again and the answer is 'with in next 2hrs your installation will be happen' i waited for 2hrs and called helpline again and the answer is ' tomorrow it must done' . next day i again called helpline the answer is 'soon installation will be done' i am calling helpline every hr i decided to go to consumer forum on this issue. Kindly take action soonly.
Thanks
My Address:
548/V-150, Vikram Nagar, Post - Manak Nagar
Lucknow (UP) Pin-226011
my contact no. [protected]
Thanks
My Address:
548/V-150, Vikram Nagar, Post - Manak Nagar
Lucknow (UP) Pin-226011
my contact no. [protected]
BIG TV — Relocation Problem
I wanted relocate my big tv from pune to pimpri-chinchwad area so that i called customer care for request. Multiple time Customer care executive taken my complaint n assured me that your problem will be solved within 48 hrs but now 45 days passed my complaint is still pending and customer care giving me same reply again n again. I suggest you please dont buy Reliance big tv... instead you buy Tata or other service provider... totally agree!!
BIG TV — ENGLISH LOCAL CHANNELS AND COLORS CHANNEL NOT AVAILABLE
Hi,I am using BIG TV. I have taken two connections. However I am very much depressed as no english channels that comes under local channels category are available. Also colors channel is also not available. I confirmed even o recharge coupons are available for the same. As of now, there is no 32 local channels as they advertise. Their are only 15-16 local channels on which movie gets change after 15 days.
Request to Reliance, please look into the matter ASAP.
Thanks,
Ajay Singh
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3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai, Maharashtra, India - 400002
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on 12-Sep-08 and it was activated on 14-Sep-08. It was running fine upto 15
days. Last Moday it was giviing error as "Please subscribe your channel".
after that i called to customer care and followed some steps and generated
the complain.They told that the complain will be solved withing 48 hours but
till now it is in pending state.
Please find the below details.
Smart card no :[protected]
complain no:[protected]Raised on 30-Sep-08)
Name: chandravijay gohil
Contact : [protected]