[Resolved] BIG TV — Complaint against BIG TV | |
I bought Big TV near the Perambur loco station, Chennai on 01-Sept-2008. It was from a marketing gimmick that I felt for. I paid on the spot in hot cash and I was told by one Mr. Shakthi (Sales Person) ([protected]) that the service will be installed and activated within 4 hours. I was been told to get a workorder number by giving the smart card number to the customer Service(!!!). I was told that in 48 hours my channels will show up in my Tv after I have recharged. I recharged immediately and confirmed with the customer Service(!!!) that my recharge was successful. I called the customer Service(!!!) on their toll free number after 72 hours that I haven't got anything exept the blue screen with the channel list and when clicked on any channel it throws a message to subscribe. I called the person who installed this TV name unknown ([protected]) and he gave me 4 other numbers to call and check. ([protected], [protected], [protected] and[protected]. Later I called Shakthi (Sales Person) ([protected]) and got the office number[protected] and I talked to them and he said it will be solved in 3 hours. Later I got a call from[protected] and was told that its not their problem and was asked to contact customer care. I again called up customer care and they gave me a list of complaint numbers every time I called them that I lost track of all the numbers[protected], 75496209, 75945671...)> Evry time there will be this sterio type reply of "Will be resolved in 48 hours and again a new complaint number. Lastly I was told that my smart card was deactivated for UNKNOWN reasons. After a good negotiation of more then 45 minutes, I got the IRRESPONSIBE manager name (Mr. Javed) not sure if that's a real one or a phoney????. This is the successful 16th day without any success. I am really cursing myself to choose this reliance Big TV as it had been the most horrendous experience one could ever get. I filed a complaint to [protected]@bigtv.co.in, [protected]@core.nic.in, [protected]@del2.vsnl.net.in, [protected]@trai.gov.in. I am really fed up to the core that I contacted core. If you could help in any ways of getting me this cursed vodoo box installed or to get back my swindled money along with a compensation for all the pain thta I have to go through. My contact information will be best through email as I read emails every day atleast 10 times. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved customer support has been notified about the posted complaint. Mar 27, 2014 M.Eswaraiah's response
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 207 Comments | |
Comments
BIG TV — my big tv canticatin close
To,Bigtv
Mumbai,
I am purchase dt.28.10.08 bigtv dish setbox @1499/- & 3 month Free Chainal but may bigtv concatenation closed at dated 04.02.09 something pleases cheek my Sub S ID No.[protected]concatenation & confom me gaid.& pleases red your bigtv broucher
thaking You
mr.santosh
Date:[protected]
From:
Mr. Siddhesh H. Khadapatti,
Khorlim Mapusa
Goa.
Subscription ID:[protected]
Entry Offer: Got Big TV free with the 29” LG Television + Paid Rs. 700 Extra for Smart 2190 Offer
Sir,
Sub: SMS Received demanding for the monthly subscription
This is regarding the SMS received by me on[protected] from 52241 saying “Dear BIG TV customer, your monthly charges of Rs. 180 towards subscriber id[protected] are due on 14-Feb-09”. I was shocked.
Immediately after receiving the SMS, I contacted your customer care centre. I was not satisfied with the answers provided to me. I also spoke to your senior Representative who seems to be fresh & joined you recently & don’t know the details 0f the offers offered during the launch of your DTH services. He told me that the 700 Rs. Which I paid for activating the smart 2190 plan was actually their installation charges.
How it can be sir, as per your offer the installation was free, I have retained the leaflet highlighting “ Installation free, NO HIDDEN CHARGES” and attaching the Xerox copy of the same herewith. Your technicians who came to install the dish never asked me for it, & I confirmed with them too.
At the time your technicians came to install the Dish they specifically asked me the plan I want to choose. I told them about the smart 2190 offer and paid 700 Rs. Extra. Infront of me they scratched the value voucher of amounting 700 ( which can be seen on my Recharge account) & I was told that my plan has been activated and I can watch the channels as per the lite pack for complete one year & I don’t need to pay anything for one year.
Every time I call to your customer care I confirms first about my plan activation because I have also opted for the south channels for which I am paying 50 Rs. For 15 south Channels.
Sir, When I have already opted for the Smart 2190 Offer which allows me to watch Your Lite Pack for complete 1 year, how can you send me the sms for demanding the monthly subscription. Your representative threatening me of disconnection if I don’t pay.
I have also emailed to your customer care but did not receive any answers till date. I am very disappointed with your service and keeping all my option open for going to consumer forum also for getting justice.
Hope you find the solution at the earliest.
Attached:
1. Xerox of Offer Leaflet
2. Email sent to your customer care.
Siddhesh Khadapatti.
From:
Mr. Siddhesh H. Khadapatti,
Khorlim Mapusa
Goa.
Subscription ID:[protected]
Entry Offer: Got Big TV free with the 29” LG Television + Paid Rs. 700 Extra for Smart 2190 Offer
Sir,
Sub: SMS Received demanding for the monthly subscription
This is regarding the SMS received by me on[protected] from 52241 saying “Dear BIG TV customer, your monthly charges of Rs. 180 towards subscriber id[protected] are due on 14-Feb-09”. I was shocked.
Immediately after receiving the SMS, I contacted your customer care centre. I was not satisfied with the answers provided to me. I also spoke to your senior Representative who seems to be fresh & joined you recently & don’t know the details 0f the offers offered during the launch of your DTH services. He told me that the 700 Rs. Which I paid for activating the smart 2190 plan was actually their installation charges.
How it can be sir, as per your offer the installation was free, I have retained the leaflet highlighting “ Installation free, NO HIDDEN CHARGES” and attaching the Xerox copy of the same herewith. Your technicians who came to install the dish never asked me for it, & I confirmed with them too.
At the time your technicians came to install the Dish they specifically asked me the plan I want to choose. I told them about the smart 2190 offer and paid 700 Rs. Extra. Infront of me they scratched the value voucher of amounting 700 ( which can be seen on my Recharge account) & I was told that my plan has been activated and I can watch the channels as per the lite pack for complete one year & I don’t need to pay anything for one year.
Every time I call to your customer care I confirms first about my plan activation because I have also opted for the south channels for which I am paying 50 Rs. For 15 south Channels.
Sir, When I have already opted for the Smart 2190 Offer which allows me to watch Your Lite Pack for complete 1 year, how can you send me the sms for demanding the monthly subscription. Your representative threatening me of disconnection if I don’t pay.
I have also emailed to your customer care but did not receive any answers till date. I am very disappointed with your service and keeping all my option open for going to consumer forum also for getting justice.
Hope you find the solution at the earliest.
Attached:
1. Xerox of Offer Leaflet
2. Email sent to your customer care.
Siddhesh Khadapatti.
i am also faceing big problem with big tv. only net work is good.customer care always they are ging the message "YR PROBLEM IN SOLVING STAGE OR OTHERWISE WATE FOR FOUR LONG HRS' by that time my one year free will be over. in front of ambanis big we are very small. we pple have already paid the amount now we have to face how long let us see. id no[protected]
I have a big tv dth in my home for the first one month it worked correctly after that whenevr i switch on the set top box it says siftware upgraded and after that it hanged i already posta complaint for that and after that sum people came and taken the set top box and after two days they return the box and told ur complaint is cleared. bt still now i was stucked with bad signal.. all the chanels are stucked. i olrady post lots of complaints thru fone bt nt a sinle step is taklen... gonna broke the dish and the set top box in front of reliance office in nungambakkam..
i am so fed up with this big tv. when the big tv came that time the starter pack retes are 100, 150, 175
and now its 110, 195, 213 may i know why? we never ever said to you to include the channels than why a customer is paying 213 or 195. and the 2nd thing is that ur customer services are so poor and so humiliating. 3rd thing is that that when a person get some top up in a month then after that it goes in auto mode for next month and customer is to paid for that than why ur c.s.o doesnt call to us in auto mode that ur top up is going to be in next month and u wanna cancel or not?
4th thing that why you are putting a customer in - if a customer is going in - than stop his broadcast.
5th thing is that when i was in -83 than ur representative saaid to recharge the card and come in +
i did and when i came in + than again i called to ur call centre and they said to recharge it again then ur broadcast will start. why if i am in + than why?
so the mean is that that u have lounched a big tv but we are so feeling shy and getting regred of it.
and in future we will be alerted for releiance services.
so at last we are going to consumer court for that and we want to surrender our vsat of releiance big tv.
pls give our payments.'
pls dont take it lightly.
if possible and really in reliance someone has guts to solve my problem than i would appreciate them...
Regards,
gokul khandelwal
[protected]
and now its 110, 195, 213 may i know why? we never ever said to you to include the channels than why a customer is paying 213 or 195. and the 2nd thing is that ur customer services are so poor and so humiliating. 3rd thing is that that when a person get some top up in a month then after that it goes in auto mode for next month and customer is to paid for that than why ur c.s.o doesnt call to us in auto mode that ur top up is going to be in next month and u wanna cancel or not?
4th thing that why you are putting a customer in - if a customer is going in - than stop his broadcast.
5th thing is that when i was in -83 than ur representative saaid to recharge the card and come in +
i did and when i came in + than again i called to ur call centre and they said to recharge it again then ur broadcast will start. why if i am in + than why?
so the mean is that that u have lounched a big tv but we are so feeling shy and getting regred of it.
and in future we will be alerted for releiance services.
so at last we are going to consumer court for that and we want to surrender our vsat of releiance big tv.
pls give our payments.'
pls dont take it lightly.
if possible and really in reliance someone has guts to solve my problem than i would appreciate them...
Regards,
gokul khandelwal
[protected]
Big TV has absolutely parthetic service, and they should not operate in a competitive marketplace.
When I got Big TV in November last year, the team that came home to install the box never told me that most of the channels will be paid for. Then, I had to call the customer care number, which was hardly answered, to get the channels I wanted. Shockingly, they did not have packages for the channels I wanted- including Star World, MTV, Channel V and Colors. In fact, they did not even have Colors as an option.
The least that Mr. Anil Ambani's 'prestigious and trusted' company can do is to provide channels that the customers want,
Then I made the second biggest mistake (the first being choosing Big TV) of getting the connection recharged. The Big TV agents came home, charged some Rs.280 for giving us the channels we wanted (we were lucky enough to have the options of Colors, Star World and the music channels this time). However, because their systems were down, Big TV was unable to update their systems, and revive the channels we had requested for. It has been 10 days today, and nothing has come out of it. And you want to know the best part? They have been cutting Rs.6 everyday from our recharged amount as penalty for late recharge from our side. The buggers are yet to realize that we are suffering because their
systems are down, not because we have not paid the recharge amount.
While I take this officially to the consumer court, let me be your well wisher and advise you that cable TV is perhaps the best option till private players like Big TV decide to pull up their socks, and look beyond making money out of the services that they provide.
When I got Big TV in November last year, the team that came home to install the box never told me that most of the channels will be paid for. Then, I had to call the customer care number, which was hardly answered, to get the channels I wanted. Shockingly, they did not have packages for the channels I wanted- including Star World, MTV, Channel V and Colors. In fact, they did not even have Colors as an option.
The least that Mr. Anil Ambani's 'prestigious and trusted' company can do is to provide channels that the customers want,
Then I made the second biggest mistake (the first being choosing Big TV) of getting the connection recharged. The Big TV agents came home, charged some Rs.280 for giving us the channels we wanted (we were lucky enough to have the options of Colors, Star World and the music channels this time). However, because their systems were down, Big TV was unable to update their systems, and revive the channels we had requested for. It has been 10 days today, and nothing has come out of it. And you want to know the best part? They have been cutting Rs.6 everyday from our recharged amount as penalty for late recharge from our side. The buggers are yet to realize that we are suffering because their
systems are down, not because we have not paid the recharge amount.
While I take this officially to the consumer court, let me be your well wisher and advise you that cable TV is perhaps the best option till private players like Big TV decide to pull up their socks, and look beyond making money out of the services that they provide.
BIG TV — Launch offer FRAUD & HORRIBLE CUSTOMER CARE.
SIM card No.[protected]I bought Max plan given in the launch offer against payment of Rs 4990/- . The installation, demo and activation was done by 'supposed to be Reliance company representative' on 07 Sep 2008. He took four Recharge Vouchers(RCV) totaling Rs 3500/- bearing No [protected], [protected], [protected] @ Rs 1000/- each and RCV no [protected] for RS 500/- for activate of my connection as per Max Plan.
After activation, I was surprised to find that popular channels viz. CNN, BBC world, Zee were not accessible. On lodging complain, customer care informed me that by mistake, my connection has been registered under 'Premium' plan and necessary action will be taken to change over to "Max plan".These popular channels were activated subsequently, implying that mistake has been corrected against my complain.
In Dec 2008 I started getting repeated SMS to recharge immediately to avoid disconnection. On contacting the customer care on 22 Dec 2008 (complain No[protected] and repeatedly thereafter(Complain No. 86306393,[protected] till 18 Jan 09, I got the same standard reply from customer care executive – Kundu, Swapnil, ganesh, arvind, sahil, anish, Tarun(claimed to be senior person), Jayoti Nigaram "Sir, your complain has been registered for appropriate action and our superiors will get in touch within 24 hrs". The promised contact by so called superiors remained a distance dream. The written complain sent to the customer care center by speed post, and additional one posted on [protected]@bigtv.co.in was not replied. My connection was finally blacked out on 22 Jan 2009.
On 31 Jan 09, after pleading the customer care executive, I could contact Ms Pallavi Gorpade, Sr Supervisor, who claimed to be senior most person on behalf of Reliance communication & entertainment and takes all decision related to customers of big tv. Without giving any consideration to my complain & justification, she kept on giving a stereo type reply - “ As per our records you have been registered for premium plan valid for three months and you need to make payments to restore the connection”.
I feel disgusted and harassed that in spite of paying full money for Max package, I have been not only denied free access for all channels for one year but also blocked the accessing within 4 months of installation.
It is heartening to see that a giant company like Reliance has resorted to unethical business tactics for making fast buck by cheating common man, luring them to pay more without giving any service and leaving the customers to their fate to defend themselves with unprofessional, inefficient customer care personnel with casual attitude who are no good to solve the problem created by themselves.
BIG TV — Mis information at time of sale
Dear Sir/Mam,At the time of sale of the Big TV DTH, i was told that the channels i'm subscribing to would be free for 3 months, but infact the service was made unavailable within a month itself.. Also, i was no provided any demo about the usage of the product.. Further, i got the account recharged with Rs. 110/- and was told that the validity is 1 month.. but within 15 days the service was cut..
I called up the Customer Service no.[protected], and spoke to Reshma (who claimed to be the floor supervisor) she said that she is directly reporting to Anil Ambani.. which is hard to believe.. but the worst is that when i asked for the removal of the product and the reimbursement of the security etc, i was told that this cannot happen and that i would need to pay the charges @ Rs 6.00/- per day even if i'm not using and also the amount will keep on getting accumalated as a negative balance.. the CSR also said " AAP SIRF EK CUSTOMER HO.. NAAKI KOI BHAGWAN AUR AAP MERE SAR PE NAACH NAHIN SAKTE.. AUR JO BHI BALANCE BANEGA WOH TOH AAPKO PAY KARNA HI PADEGA "...
Apart from the above harressment, i've also gone through a lot of mental agony due to the behavior of the cust service agent who are of no help at all..
kindly step in and help me return this product and also claim the money which is due to me from BIG TV..
thank you..
Gajendra
BIG TV — non functioning of set box
i bought big tv in oct 08.for the last 02 weeks, the big tv is not functioning.i called customer care several times.but no body responded.these are my complaints nos.89116008, 89629878, 89752148, 89826720,[protected].almost, every day, i have been complaining, but, in vain.my dealer is not also responding.please, help me They are cheats not morns. Plain and simple cheats. They will say many thing to attract customer and then turn back on promise
BIG TV — unsatisfaction
dear sir/madam,i am ankur jain from nanauta.i am using big tv before 6 months.and i have seel out 7 more connections of big tv to my friends.i have a problem in my big tv before 2 months.here is the hanging problem in all of my big tv, i have submit 5 times the complaint in customer care they says that the ingeneer has been come as soon as to ur home & solve ur problem.but no body has been come till now.my smart card no. is[protected] & i have submit a complainet at 10 feb.2009 & 2nd complainet was at 16 feb. the com. no. is 89170618 solve my problem till 5 march 2009 otherwise i have submit this problem to consumer coart.my cont.no.is [protected]/[protected]/[protected].
BIG TV had also done a fraud against me by providing wrong information at the time of purchaising. They are saying they will charge oney even we dont use it .they say u have to recharge it minimum for Rs.110/- weather you want or not.
I THINK WE ALL SHOULD LODGE A COMBINED COMPLAINT AGAINST BIG TV TO CONSUMER FOROUM AND SUE THEM . COMBINED WE CAN MAKE THEM PAY FOR THEIR BAD SERVICes.
Deepak: [protected]
I THINK WE ALL SHOULD LODGE A COMBINED COMPLAINT AGAINST BIG TV TO CONSUMER FOROUM AND SUE THEM . COMBINED WE CAN MAKE THEM PAY FOR THEIR BAD SERVICes.
Deepak: [protected]
Dear Sir/Mam
Please note that I have made a BIG mistake by buying big tv.
I have mailed earlier also but no reply and no solution as well.
My id is[protected].in the name of Navin Bansal.
On 24 OR 25 Feb, I called cce & inqured about different packs available. the cce on the other side informed about a pack of Rs.196/- and even informed about the negetive charges of Rs. 24/-. She said altogether you have recharge of Rs.220/-. I was satisfied.
In the evening at 2030 I recharged my Big tv with Rs. 225/- & called cce to inform to activate my big tv.But the person on the other side said it will take 4 hours to activate.So you call us after 4 hrs and then only we will activate your Rs.196/- pack. I even said that you note down my request and activate it after 4 hours, but the man on the other side said you have to call us.This is not my job. Never Mind.
On next day morning again I called cce and asked them to activate my big tv, but as usual a new problem, lady on the other side said that it is not possible to activate Rs.196/- pack on your big tv because your total available balance is Rs.195/-. You have Re 1 less in your account, so you have to recharge with Rs. 10 more in order to get Rs.196/- pack & again call us to inform about the recharge.( MARTA KYA NA KARTA) I also did. (recharged)
After recharge I inform them and asked them how long will it take to activate. she said 10 min.
I was happy thinking finally I made it.
In the afternoon, I come to know that the BIG SMART guys have activated Rs.110/- pack on my big tv.I again called cce & informed about this but they say nothing can be done now.YOU HAVE TO BEAR US FOR 1 MONTH.
HA ! HA ! HA !!!
what a BIG fool you make of people.
In case you wish to mail me, please mail me at [protected]@rediffmail.com
Thanks
VIKAL
Please note that I have made a BIG mistake by buying big tv.
I have mailed earlier also but no reply and no solution as well.
My id is[protected].in the name of Navin Bansal.
On 24 OR 25 Feb, I called cce & inqured about different packs available. the cce on the other side informed about a pack of Rs.196/- and even informed about the negetive charges of Rs. 24/-. She said altogether you have recharge of Rs.220/-. I was satisfied.
In the evening at 2030 I recharged my Big tv with Rs. 225/- & called cce to inform to activate my big tv.But the person on the other side said it will take 4 hours to activate.So you call us after 4 hrs and then only we will activate your Rs.196/- pack. I even said that you note down my request and activate it after 4 hours, but the man on the other side said you have to call us.This is not my job. Never Mind.
On next day morning again I called cce and asked them to activate my big tv, but as usual a new problem, lady on the other side said that it is not possible to activate Rs.196/- pack on your big tv because your total available balance is Rs.195/-. You have Re 1 less in your account, so you have to recharge with Rs. 10 more in order to get Rs.196/- pack & again call us to inform about the recharge.( MARTA KYA NA KARTA) I also did. (recharged)
After recharge I inform them and asked them how long will it take to activate. she said 10 min.
I was happy thinking finally I made it.
In the afternoon, I come to know that the BIG SMART guys have activated Rs.110/- pack on my big tv.I again called cce & informed about this but they say nothing can be done now.YOU HAVE TO BEAR US FOR 1 MONTH.
HA ! HA ! HA !!!
what a BIG fool you make of people.
In case you wish to mail me, please mail me at [protected]@rediffmail.com
Thanks
VIKAL
i recharge last month but any chainal not show in my television
my smart card no. is[protected]
ple call me my mob no. [protected]
my smart card no. is[protected]
ple call me my mob no. [protected]
The reliance BIG TV is not bad. some people are not satisfy by services. its not a big issue because it was happened due to a huge demand.
when BIG TV was launched then the demand was very high and sold rate was very high and service provider was limited due to this reason people suffered by service. this is my personal finding because i did a survey on the service of DTH provider.
when BIG TV was launched then the demand was very high and sold rate was very high and service provider was limited due to this reason people suffered by service. this is my personal finding because i did a survey on the service of DTH provider.
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3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai, Maharashtra, India - 400002
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Complain department
BIG TV
SUBJECT - COMPLAIN
I have take Ur Big TV connection before a month ago 23 September 2008 n my customer id is[protected]
Named Shailendra Singh. Now a days I m suffering from Ur bad service that I have begin with staterpack 1 (28/12/08)
And Zee TV. Now I surrender this 20/01/09 and start with staterpack 3. Now problem is that the money which u detect is
staterpack 3 and u provide staterpack 1. I have complain this several time to Ur call center at
(Mr. Shakeel Ahmed n complain no. was[protected]
(Mr. Sachin n complain no was[protected]
(Mr. Kumar n complain no was[protected]
(Mr. Ashish n complain no was[protected]
(Mr. MANOJ n complain no was[protected]
N today[protected] we want to complain Mr. Animesh (super wiser) but he didn’t give any response and complain no.
Besiding that I have talk to several o[censored]r representative at Ur call center.
That’s very poor n embarrassment performance with Ur hand. Now I just want pls refund my money and stat my staterpack 3.
DATE -: 31/01/09 THANKS