[Resolved]  BIG TV — Complaint against BIG TV

BIG TV CHEATS CUSTOMER VERY FINELY .THERE IS NO MEANING OF C.CARE.IF YOU WANT TO LIVE PEACELY, THEN NEVER BUY BIG TV .YOU CAN BUY OTHER DTH SERVICE .I BUY BIG TV IN DIWALI 2008 AFTERWARDS WITHIN FIVE MONTHS COMPLAIN NOS ARE 91442856, 91592096, 79423102, 80245866, 86013741, 91442856, 91745999, 91966463 ETC I.E APPROXIMATELY TOTAL 9 COMPLAIN WITHIN 5 MONTHS &PROBLEM YET REMAINS SAME, I REQEST TO CUSTOMERS LIKE ME PLSE CALL ON MY MOBILE NO [protected] SO THAT WE MAKE UNITY & DO SOMETHING AGANIST SUCH COMPANY.

"BIG CHOR, BIG CHOR reliance is a big chor

refer my id no.[protected] when i have recharged for annual subscription for 10 months + 2 months free on it total for 12 months on 25.03.2009 starting from 26.03.2009. my next recharge is due on 26.03.2010. earlier, on installation, i purchased a channel "color" for two months. i have already purchased recharge coupe for Rs. 2, 100/= however, on your request for one rupee i purchased Rs. 25/= coupon. Now my account should show a credit balance of Rs. 24/=.
I am extremely surprised you are charging 90 paise per day for a channel Color. Why are you doing so. Is there any term and condition in your business or not. Write me now your terms and conditions to my e-mail address. So that i could know your terms and conditions & hidden charges for watching Big TV.
Sometime, you flesh a message that there is no balance in your account till date. How do you people work? You know I have already recharged my account with Rs. 2125/= on 25.03.2009.
I am fed off your services. Please write immediately the terms and conditions for watching your Big TV.
my e-mail address is [protected]@yahoo.com

BIG TV — subscribed movie not shown

subscriber id[protected]

i deepak sharma subscribed movie named "aa dekhen zaara" on 10/04/2009 which was nt shown
on contacting the toll free no [protected] no satisfactory response
very poor service

BIG TV — first installation

first installation

Reliance Big TV — Unable to see sigle channel on my TV, and balane is available

Hi,
I have Reliance BIG TV (cable connection), from last 2 days i am unable to see any single channel. Right now in my account have 400 plus money. They are also deducting charge daily. I have called them on toll free ([protected]) number 4-5 times.
I have two complain numbers. They always said, put your setup box on Red lite mode and after four hours your problem will resolve.
But problem is still there. I am waisting daily so many hours to big tv customer care. But no ooutput. I am tired.

SMART CARD number is[protected], My name is Ranveer Pratap Singh, they took my id and address proof, after that they changed my name as Ravinder Singh.
They are not ready to change my name.

So please help me and provide me feasible solution.

I had purchased BIG TV South pack in the month of August 2008, for 2200/. Today, I find that I am not able to access any of the channels. The display on the TV screen is, " please subscribe to channel".
This seems a BIG JOKE.Tried Customer Care on [protected] but the phone seems to be engaged for the past 4 hours.In desperation, contacted an official on [protected] who advised me to contact the number given below [protected]. This official to whom I spoke informed me that he is proceeding to office and would contact me.This official was good enough to contact me and asked me for my smart card No.
He informed me that it is a software problem and he would do all that is possible.
My smart Card No.[protected]
This is the third time i am experiencing interruptions from BIG TV. It is a total failure of services and I would not recommend BIG TV.

better stop fooling people with your worst service ___________ there no words for your shameless service
tell me one thing
DOES this both numbers exist you fools
[protected]
30338888

After researching for the best DTH, I found BIG TV have the channels that I needed within the budget that I have. I was about to call them for a connection; but seems like Big TV needs to understand customer concerns till and they are not matured yet.
Thanks a lot for all your inputs. I am happy with cable service, and will not got for BIG for atleast another 1Yr.

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Dear Sir,

Please note that my Big TV ID no. is[protected]. Since last 3 to 4 days, I am observing that some channels have been disturbed & some channels have been cut off. Please find the name of channels are as mentioned below.

Filmy
UTV
Tez
SUB

Please check & arrange to activate at the earliest.

Thanking you,

Ghanashyam Senapati

Dear Sir,

I am your subscriber of BG TV. Please favour to braod cast Taranga (Oriya) Channel through your DTH service.

My ID is[protected].

Thanking you,

Ghanashyam Senapati

As an existing BigTV customer, I do agree that BigTV is pathetic...have been thinking of discontinuing BigTV. Found this news item on net where TRAI has directed DTH companies to refund customer the Antenna and Set top box costs in case customer chooses to discontinue the service:
http://www.business-standard.com/india/storypage.php?tp=on&autono=27139

I have purchase Big TV with 1 year subscription with Popular pack (133 channels) 6 days ago.

Many of the channels are still not visible on my TV.

Not proper response from Big TV call center and Local sales person in Vellore (R-world), kindly do this

need full. If are not your rectified my case, I will disconnect my connection... its worm complainer..

do you under satined..

Date: May 8th 2009


Customer Name: Amit Kumar Chandak
Smart Card Number: [protected]
Location: Sowcarpert
City: Chennai

Sub: Multiple Complaints unresolved


I have subscribed for Starter 3 (product code –[protected] month subscription in the month of March 09. When I subscribed this package, I was offered to get 104 channels including UTV Movies and Filmy (both Hindi Movie channel). I have three complaints and none are being resolved after several contacts with Big TV customer care toll free number and visiting dealer’s showroom.

Complaint 1: On the internet site (http://www.bigtv.co.in/longtermpacks.html#) and on Big TV help menu appearing on my TV set, its being published that for Starter 3 pack, 104 channels are offered however when I contact Customer care number, I was advised its not 104 channels its only 91 channels which I will get. Can you explain where the discrepancy is? Why are you advertising for 104 channels and providing only 91 channels? Can you list which are the channels being provided currently under this scheme? I had contacted the Big TV email support ([protected]@bigtv.co.in) many times for this query but no response was provided(attached is the email for your ref)



Complaint 2: Complaint ref #[protected] I had registered a complaint in regards with UTV Movies not being viewed and Big TV customer care responded saying, due to public demand Big TV has replaced UTV Movies with Filmy channel. I had paid the amount of Rs.2096/- for long term starter 3 pack, and you would remove it without my consent!!! I was not contact or consulted to know what are my requirements, then why did you swap the channel? When I subscribed this package, I was offered to get 104 channels including UTV Movies and Filmy (both Hindi Movie channel) and I need both.
I was promised that complaint ticket will be resolved within 2 working days and its been more than 2 working weeks without any response.

Complaint 3: From past 1 week, we are not able to view Sahara One and Filmy Channel. What is the reason behind it? When contact customer care, they say the service will resume in 30min or so, but its been more than a week that we are not getting the service.




Many of the customer care officer are so irresponsible, unknowledgeable and disrespectful to disconnect the phone without any response. They keep the customer on hold for long and just disconnects the phone after long wait. To get my contact number changed, I had to call more than 5 times. When asked what the email id to escalate / post my complaint – they responded there is no such email id! What a shame!!!

My sincere request is to kindly look into this matter and provides appropriate resolution to me and other customers. I shall wait for your prompt & customer friendly response.

Thanks,
Amit Chandak
+91 [protected]

even after paying a huge of amount to Big tv member of annual subscription, Big tv is charging hidden changes, Customer Care people do not solve the problem. they flash a message of dues regularly. On making complaints they say it will not be repeated again. even they irritate the customer making flase dues in my account.
I will suggest / request all the new customer who are going to purchase this big tv. please please do not purchase. otherwise they will weep like me in future.

I have taken the south plann in the month of November 2008. since then I never find the system in order. frequently one or another problem. whenever i made compleion to the customer care. They have few swentences which they repeat.
1) Sorry for the inconveniance
2) we will forward your complain
3) Problem will not comne again.
4) will call back in one hours

Like tyhis few more sentances. They never calls. After makng unlimited calls they attend after few days. Like this how many calls I made i dnot remember.

Reagrding latest complin, I made a complain at 8.30 pm on May 10, 2009.there is no signal. This is not new problem this I face frequently. After repeating the same sentence a so called supervisor lady told me that this will the last time and they will be callin you in an hours time. But the same no one called. Today on May 11 Icalled in the morning they told, it will be ractified any time and some one call u in one hour. No call again. I called at at 2.00 pm. to my surprise it was told to me that an engineer in the name of visited my residence and the problem was ractified. But the fact is that no one visited. Realy it is disgusting that such type of fraud custor care people or the service people fact welknown to relaince are doping. They are not attending also and showin in theie records that fault ractified.

I do not know what to tell. If the reliance moto is to harasse and cheat the customre they can tell oipnly. people will be ready to face that.

Even some times they talk like very indecent person.

This what i told about the service and attitude. Even for the channel extra what was tols at the time of purchse and what are the actual. It is contardactory.

my smart card number is[protected].

my contact number is [protected]

BIG TV — Smart 2190

I bought two big tv connections on 25.10.08 in smart 2190 each and I was given one connection of Rs 1490 and recharge voucher of Rs 700 with a validity of one year. The service engineer installed the connections and recharged the vouchers but the company cheated me and closed one connection in 6 months while other one is working by saying that connection was valid for 3 months and rs 700 were utilized in monthly renewal.

cybercorner — big tv recharge

i m perches big TV 500 cash card i m trying more time but its not working and i try to sms recharge system so its tell me invalid scn number and i m check balance through sms its tell me right balance and i try on web site recharge but its not working
so what i m doing ?

BIG TV — without any subscription channels are coming automatically and making balance -ve since last two months

Hello sir,
I am a BIG TV subscriber from August 2008 with smart card no[protected].
I've subscribed Neo sports pack for 6 months from NOV 7 to Apr 7.From march 25 to apr 10, I daily requested them to cut the service.On Apr 6 they told me yes it was unsubscribed.
I also subscribed 3 months of colour channel.I've totally recharged 365/-.Now I'm not subscribed to any of the add-on packs.

Now balance showing on my account is -ve(-55/-).Daily it's decreasing someamount.

But in TV from Apr 8 Neo is coming continiously, I am calling them daily since Apr 8 regarding this.They r telling U've not subscribed to any channels and ur -ve balances will be rectified.

I am too much irritated talking with them daily.
From last 1 week when I am talking with them they r telling me that I've no addon packs subscribed & everything will be rectified soon.When I am telling them to check again about my balance they put me on hold telling plz wait, we r talking with our higher authorities.Last 5 times I was on hold on my cell phone for 50 minutes, 1 hour, 45 minutes, 1:15minutes and 30 minutes.

There is no office of BIG TV, in Orissa.So am unable to contact them directly.I am decided to do a consumer case against them and when 1 year of free service will over, I'll throw it and switch to other services.
I cant continue with this type of service of BIGTV.

SO IS THERE ANY WAY TO CANTACT THEIR HIGHER AUTHORITY DIRECTLY OR SUGGEST ME TO DO SOMETHING ??MY DAD IS SCOLDING ME DAILY REGARDING THIS ...