I HAVE A POLICY NO. 0432139 FROM BIRLA SUN LIFE INSURANCE COMPANY. I HAVE SURRENDER THIS POLICY ON DATE 25TH FEB 2010 AT JAIPUR OFFICE. THEY HAVE COMMITTED TO ME 10-12 WORKING DAYS FOR PROCESS. BUT AFTER 18 DAYS OF POLICY SURRENDER I HAVE FOUND THAT DURING THIS 18 DAYS TIME THE COMPANY HAS MISPLACED MY ORIGINAL POLICY DOCUMENTS
AFTER FEW TIME THEY HAVE TRACED MY POLICY AND COMMITTED TO ME FOR 3-4DAYS. WHEN I HAVE NOT GET MY AMOUNT AFTER COMMITTED TIME I CALL TO COMPANY TO KNOW THE RES ION FOR NON PAYMENT AND FOUNT THAT THIS TIME THEY PEOPLE HAVE LOST MY POLICY SURRENDER FORM. I AM UNABLE TO UNDERSTAND THAT HOW THEY PEOPLE ARE DOING JOB VERY CARELESS. THIS ACT IS SHOWING THAT THE COMPANY DONT WANT TO RETURN MY AMOUNT PLEASE HELP ME