[Resolved] Birla Sunlife — POLICY SURRENDER | |||
Dear Sir, Myself Vijay Rawat having policy of Birla Sunlife no.[protected]. I have surrendered the policy on 3rd Jan 2011 at Noida Branch. I was told that the payment shall be transferred in my Axis Bank account no. [protected] in 15 days. But after 15 days when I haven’t received any amount in my account I called customer care on 21st Jan 2011 and asked them about the status of my policy. By customer care I came to know that by 28th or 31st Jan 2011 I shall be getting the refund in my account as it takes 15 working days to get the amount transferred there were some holidays in that period. On 28th Jan 2011 I again called to the customer care and than I came to know that there is mismatch of signature and because of the mismatch the policy has not been processed for the surrender. I get astounded and asked them why they didn’t told me this earlier but there was no satisfactory answer from there side. I was asked to send the signature attested copy from my Axis bank and to submit in the Noida branch. On 29th Jan 2011 I again reconfirm with the customer care regarding the submission of signature attested form and they confirmed that I have to submit the signature attested copy from my bank and to submit at the Nodia Branch. On 29th Jan 2011 I submitted the signature attested copy at Noida Branch. On 1st Feb 2011 I again got the call from Birla Sun life Mumbai office and they told me that the signature attested form which I submitted is not applicable as I have to fill the signature change form and submitted or email to them. I asked to customer care that why they didn’t tell me on 29th Jan 2011 when I again re-confirm with them what to do. They just said sorry. Also the people at Noida branch didn’t ask me to fill up the signature change form when I submit the attested copy of my signature. Due to this I have lost my Rs 6000/- as the value of the fund on 3rd Jan 2011 was approx Rs 183000/- and today the value is Rs 177000/-. Please look into this matter at the earliest. Thanks &Regards Vijay Rawat [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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One India Bulls Centre , Tower-1, 17th Floor, Jupiter Mill Compound, 841, Senapati Bapat Marg, Elphinstone Road, 3., Mumbai, Maharashtra, India - 400013
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Law firm of Prashant Ajmera & Associates may assist this matter. We recently received 100% refund with 3.5 % interest. In toatl 230, 000 in less then one week for one of our client.
Ramesh Amin
[protected]@vsnl.net