[Resolved]  Bisleri India — Misleading Advertising, Poor Service, Illegal Charges

Dear Sir / Madam,

I am a relatively new customer. I received my first 20-ltr bottle of Bisleri around a week ago. When I called my regular retailer for a refill, I was told he would charge me Rs 10 over and above the registered price, and not give me a receipt. So, I decided to place my order for a refill with Bisleri directly. After all, as the company's advertisements and branding so proudly proclaim, it makes deliveries across Mumbai.

I placed an order for a refill of my 20-ltr Bisleri jar approximately 25 times between Monday, August 3 and Saturday, August 8. I didn't receive ANY water. Worse, I was promised the water around 7 times by Bisleri staff. I waited at home on these 7 occasions, only for Bisleri to fail on its promise.

Needless to say, I will find myself a more reliable company. I want to inform Bisleri, however, that I intend to pursue this matter to its conclusion. To begin with, I will take this up with the press. Its advertisements are fraudulent and its claims are wrong. I also intend to take this up with the Advertising Standards Council of India. The company simply cannot make claims it has no intention of fulfilling. Thirdly, I intend to file a case against the company in the city consumer court. My calls have all been placed on record.

It may take time for the court to reach a verdict, but I have no problem waiting. Bisleri takes its customers for granted, and I intend to change that attitude. Considering it is involved in the act of charging people for water — a despicable thing to do by ANY standards — the least it can do is make sure it delivers, at the listed MRP.

This, I can promise you: Bisleri will hear from me. And I will stick to my promise, because I don't work for Bisleri.