[Resolved] Blackberry — Service Centre | |
I have a airtel blackberry set 8310. The display of the same is not working. I asked the customer service on [protected] that this is the problem on 1st oct 2008 at 8:00p.m.. So the prompt reply was please take it to customer care. i was given 2 addresses of Authorized Customer care centres in Delhi - one in South ex and one in NOIDA. Since I live in Patparganj, Airtel Blackberry Centre, Shop no. 225, Shoprix Mall, Sector-61, NOIDA, was nearer. I was told a time of 10am-6pm as working hrs. I reached the centre at 10.25 AM on 3rd Oct 2008. There was no one at blackberry complaint desk. The Airtel people say the concerned people will come at 11. I reconfirm after 20 minutes, they say Mr. Shiraz at Airtel Blackberry Centre was on leave and someone else would come at 11.25. At 11.25 on inquiring that no one has come, they say Blackberry dept is on not working till Monday i.e 6th Oct 2008, after, e waiting for 1 hour. Still no one at the desk. I had called customer care at 10:35 to complain that no one was at thed esk, they refuse to take a complaint and have no clue as to who would be the responsible person to reply. they say, its the service centre people only. Net of net, after a 1 hr to and fro drive and 1 hr of waiting, my net result is zero with no one to complain to. This is blackberry service? Where do the consumers go? what can they do? Airtel is cash rich on base of its customers- customers who can do nothing about their plight and there is no central body to take up their issues. This is INDIA Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 292 Comments | |
Comments
Blackberry — Internal Display gone with a call
I have Blackberry Curve - 8520 which I had bought on 26th July 2010 from Mobile store with warranty of 18 months +. While making a call I found that the internal display started showing some vertical lines and slowly the whole screen got faded. I visited your service center at Chandigarh to get the same changed but they refused to do the same under warranty and asked me to pay Rs 5900/- to get the same done. Service center manager told me that it does not matter "how the screen is gone" what matters is the policy of the company which will term it as damaged. I am not able to understand the fact that the mobile is not damaged from any place. The internal display has gone while pressing the call button, then how it can be termed as damaged? Calling up your helpline means waiting for the Customer care executive and then he will put you on a long hold which will get disconnected from your end. Visiting your service center is really a pain and the amount of mental stress that was given to me was very high. Please do the needful ASAP so I can start using the service. No actionable from your end would mean "that you do not want me to use blackberry" and move to another company. my hp b;ackberry 9800 touch not connected wireles free. Whay? please contec me[protected]..
Blackberry — Not satisfied with servicing
I have Blackberry 9300 i had purchased two months back in which scroll is not working,camera is showing error,and low audible voice.i had visitied authorized service centre varad electronics in vashi. they had replaced my cell after 20 days, but still giving same problem.I need my mney back as i no more want to use this cell,,
Prasad Rane-[protected]
To whom so ever it many concern
Status on job sheet no.01617
I had given my device to the Coimbatore service center and was told the device would be replaced within 8 days and I would get a new device.
Its been over 3 weeks am not getting any proper response from the service center. They are not giving any proper status update on my device.
This is causing problem in my daily business mails as I was totally dependent on my blackberry for my business.
I also spoke to the regional service head but dint get proper response from Gandhi, Selvaraj coimbatore
Please do the needful in this matter ASAP.
Status on job sheet no.01617
I had given my device to the Coimbatore service center and was told the device would be replaced within 8 days and I would get a new device.
Its been over 3 weeks am not getting any proper response from the service center. They are not giving any proper status update on my device.
This is causing problem in my daily business mails as I was totally dependent on my blackberry for my business.
I also spoke to the regional service head but dint get proper response from Gandhi, Selvaraj coimbatore
Please do the needful in this matter ASAP.
Hy
I am so disappointed I gave my blackberry handset 8520 to Lajpat Nagar service center on 24th Jan 2012 and complain no is 24017.
As per their commitment and the complaint letter i got on that it was clearly mention that i will get my phone after a week but its more then 10 days i didn't received my phone and i called up numerous time to the service center which is located in Lajpat nagar B 32 but no one is responding to calls i dont know why its happening I been to service center today and met with Mr. MD NASEEM and Rohit bali they both were so pathetic they ignore my queries and didn't respond me at all I want to have my phone back asap.
It was the minor fault in speaker and jack and unnecessarily they are lingering the things.
I WANT TO HAVE MY PHONE BACK ASAP
REGARD'S
BHUMIKA WADHWA
[protected]@yahoo.com
I am so disappointed I gave my blackberry handset 8520 to Lajpat Nagar service center on 24th Jan 2012 and complain no is 24017.
As per their commitment and the complaint letter i got on that it was clearly mention that i will get my phone after a week but its more then 10 days i didn't received my phone and i called up numerous time to the service center which is located in Lajpat nagar B 32 but no one is responding to calls i dont know why its happening I been to service center today and met with Mr. MD NASEEM and Rohit bali they both were so pathetic they ignore my queries and didn't respond me at all I want to have my phone back asap.
It was the minor fault in speaker and jack and unnecessarily they are lingering the things.
I WANT TO HAVE MY PHONE BACK ASAP
REGARD'S
BHUMIKA WADHWA
[protected]@yahoo.com
sir i have a blackberry curve 8520 . it has complain and its screen shows app error 523 in down side reset. what should i do for the complain resolving.
dealer no :DA00498991/10 IMEI :[protected] MODAL NO BLACKBERRY CURVE 8520
MY MOBILE NO [protected]
dealer no :DA00498991/10 IMEI :[protected] MODAL NO BLACKBERRY CURVE 8520
MY MOBILE NO [protected]
On Mon, 2/13/12, vikram chauhan <[protected]@yahoo.com> wrote:
From: vikram chauhan <[protected]@yahoo.com>
Subject: Fw: Re: Complaint - Black Berry Curve 3G
To: manish.[protected]@infiniti-retail.com
Cc: "Rohini" <rohini-vs3.[protected]@cromaretail.com>
Date: Monday, February 13, 2012, 1:02 PM
Hi Manish
What is stopping you to revert against my product complaint.
How long should I wait.
Please revert asap.
Regards
Vikram
On Wed, 2/8/12, vikram chauhan <[protected]@yahoo.com>
wrote:
From: vikram chauhan <[protected]@yahoo.com>
Subject: Re: Complaint - Black Berry Curve 3G
To: [protected]@infinitiretail.com
Date: Wednesday, February 8, 2012, 4:46 PM
Hi Manish
Still waiting for your response. You people are not even bothered to send even one mail or a phone call to your customer who has purchased your product.
Urgently need response from u. Please do the needful.
Regards
Vikram
On Sun, 2/5/12, vikram chauhan <[protected]@yahoo.com>
wrote:
From: vikram chauhan <[protected]@yahoo.com>
Subject: Complaint - Black Berry Curve 3G
To: [protected]@infinitiretail.com
Cc: rohini-vs3.[protected]@cromaretail.com
Date: Sunday, February 5, 2012, 8:16 PM
Dear Manish
This is to bring in your kind notice that I purchased one blackberry Curve 3G from Croma Infiniti Retail Limited,
Rohini on 22nd Jan 2012.
During purchase I raised query to the sales man that its scroll was not working smooth. I was told that it is like that as its new and it will be perfactly
fine after 2/3 days o[censored]sage.
But even after 2/3 days I continuously faced the problem of scrolling. When called up I was asked to come to the outlet.
I visited Croma Customer Service and again explained my problem. After checking it was admitted by Customer Service staff that there was problem with scrolling.
As suggested by Customer Service Staff I handed over my phone to them on 31st Jan 2012. Till then I have not got any update from anyone regarding my phone. At last today I visited the outlet but not got any satisfactory response or way out.
At last, I decided to register my complain with you and putting it on mail.
Now my humble request to you is that please help me out and provide me another fresh handset of same model asap or pay back my amount as I will not accept the same handset even if it is been repaired. When I have paid you the amount I cant wait for even a day now.
Therefore, I request you to please seriously treat this mail as urgent or I can go up to any level/extent to resolve my problem.
Details -
Product - BlackBerry Curve 3G
Invoice No - SLF02A[protected]
Date Of purchase - 22nd Jan 2012
Goods acknowledgement reciept no - 1011 dated
31st Jan 2012
Regards
Vikram Singh Chauhan
Cell - [protected]
From: vikram chauhan <[protected]@yahoo.com>
Subject: Fw: Re: Complaint - Black Berry Curve 3G
To: manish.[protected]@infiniti-retail.com
Cc: "Rohini" <rohini-vs3.[protected]@cromaretail.com>
Date: Monday, February 13, 2012, 1:02 PM
Hi Manish
What is stopping you to revert against my product complaint.
How long should I wait.
Please revert asap.
Regards
Vikram
On Wed, 2/8/12, vikram chauhan <[protected]@yahoo.com>
wrote:
From: vikram chauhan <[protected]@yahoo.com>
Subject: Re: Complaint - Black Berry Curve 3G
To: [protected]@infinitiretail.com
Date: Wednesday, February 8, 2012, 4:46 PM
Hi Manish
Still waiting for your response. You people are not even bothered to send even one mail or a phone call to your customer who has purchased your product.
Urgently need response from u. Please do the needful.
Regards
Vikram
On Sun, 2/5/12, vikram chauhan <[protected]@yahoo.com>
wrote:
From: vikram chauhan <[protected]@yahoo.com>
Subject: Complaint - Black Berry Curve 3G
To: [protected]@infinitiretail.com
Cc: rohini-vs3.[protected]@cromaretail.com
Date: Sunday, February 5, 2012, 8:16 PM
Dear Manish
This is to bring in your kind notice that I purchased one blackberry Curve 3G from Croma Infiniti Retail Limited,
Rohini on 22nd Jan 2012.
During purchase I raised query to the sales man that its scroll was not working smooth. I was told that it is like that as its new and it will be perfactly
fine after 2/3 days o[censored]sage.
But even after 2/3 days I continuously faced the problem of scrolling. When called up I was asked to come to the outlet.
I visited Croma Customer Service and again explained my problem. After checking it was admitted by Customer Service staff that there was problem with scrolling.
As suggested by Customer Service Staff I handed over my phone to them on 31st Jan 2012. Till then I have not got any update from anyone regarding my phone. At last today I visited the outlet but not got any satisfactory response or way out.
At last, I decided to register my complain with you and putting it on mail.
Now my humble request to you is that please help me out and provide me another fresh handset of same model asap or pay back my amount as I will not accept the same handset even if it is been repaired. When I have paid you the amount I cant wait for even a day now.
Therefore, I request you to please seriously treat this mail as urgent or I can go up to any level/extent to resolve my problem.
Details -
Product - BlackBerry Curve 3G
Invoice No - SLF02A[protected]
Date Of purchase - 22nd Jan 2012
Goods acknowledgement reciept no - 1011 dated
31st Jan 2012
Regards
Vikram Singh Chauhan
Cell - [protected]
blackberry 9800 torch — display
sir i have 9800 torch blackberry it;s display is not working(it wil craked)pls send me nearest blackberry savice station;s contact number and address
on my mobile number [protected] thanx
solve my problem urgently
Blackberry — defective
siri m kapil singla. i bought blackberry suit from sirsa, haryana on 3rd dec 2011.
bUt after 1st wore, their is a defect on left arm of the suit.
plz help me out and hear my complaint as soon as possible.
Bill inf. regarding suit:-
Bill no. L2L[protected]
item code/name [protected]/CSCHRISBLBB
FROM KAPIL SINGLA
MOB. [protected]
Dear Sir/Madam,
I am very dis-satisfied from black berry customer support due to in November i give the hand set to service centre due to i facing the problem with hand set and i am shocked while receiving after three month hand set and again same problem repeated.Why the customer purchased costly set because customer wanted 100% satisfaction after the sale but black berry not to satisfied all the customer. I suggest to all of you please not to purchase any black berry mobile in india
Naresh
[protected]
I am very dis-satisfied from black berry customer support due to in November i give the hand set to service centre due to i facing the problem with hand set and i am shocked while receiving after three month hand set and again same problem repeated.Why the customer purchased costly set because customer wanted 100% satisfaction after the sale but black berry not to satisfied all the customer. I suggest to all of you please not to purchase any black berry mobile in india
Naresh
[protected]
Lilly
I couldn’t wait to update you on what has happened. I requested the absolute good luck money spell be cast only last Thursday. Over the weekend I found $100.00 laying on the ground outside my apartment, purchased a lotto ticket and won $10, 000 from that and won a new car from a sweepstakes! To top it off, I went into work on Monday and got the promotion I had been wanting! I could not believe how fast your spells work. I will certainly recommend Dr.gboco.([protected]@yahoo.com) Spells to any of my friends.
I couldn’t wait to update you on what has happened. I requested the absolute good luck money spell be cast only last Thursday. Over the weekend I found $100.00 laying on the ground outside my apartment, purchased a lotto ticket and won $10, 000 from that and won a new car from a sweepstakes! To top it off, I went into work on Monday and got the promotion I had been wanting! I could not believe how fast your spells work. I will certainly recommend Dr.gboco.([protected]@yahoo.com) Spells to any of my friends.
Blackberry — problem in speaker
Hello i have a blackberry storm 9530 , I bought from NAAPTOL Online.Order ID 2884536 on dated 25/11/2011. The problem in this fone when anyone call me so I cant hear his voice it’s a problem from 1st day i think its a speaker problem and the blackberry service center is in Dehradun so I cant able to go there because it’s a 80 kms far from here so I will request to u that do something in my favor.Thanks and Regard
VISHAL SHARMA
Mob-+91 [protected]
[protected]
[protected]@gmail.com
Dear Mr.Sharma,
We tried to reach you but your no. was ringing.Please accept our sincere apologies for the inconvenience caused to you.
We request you to please follow the instruction & send your product for refund.
We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [2884536] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
We tried to reach you but your no. was ringing.Please accept our sincere apologies for the inconvenience caused to you.
We request you to please follow the instruction & send your product for refund.
We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [2884536] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
Blackberry — Vexatious Service
My blackberry hangs up and having audi problem. The matter is takem before the Mobile Store from where it is bought. The matter was referred by them for call awaited from blackberry people. I am still waiting for call. If any responcible person can be found from this company? please help me.Anant Jha
Cell No [protected]
Blackberry — crashing and resetting
Blackberry why going into phone production when you know you can't give the best services? Since I bought my Bold9900 every week crashing. Blackberry pay me back my money. i have a bb 9360 curve and i took the bbm pack and it isnt working, when i put my sim in my uncles cell bbm worked, but in mine it wasnt. so plz tell me wat should i do next
I purchased the blackberry mobile model no 8520 curve on 17/12/2010. bill copy attached .Its working very good but I am facing problem with hansfree.So I purchased the handsfree from nearest store. but in little days some problem create in the same, so i went to nearest blackberry service station ( Bell n tell tele services ASP CODE: BPASPMH006 ).They registered my complaint for the same and told me your handsfree deliver to you through Currier within 1 week. But i till not get it. for follow up purpose i called to blackberry customer care on 21/12/2011 they told me its will take more 8 days to happened. So it is request to you please do the need full and dispatched the same as soon as possible. job details given below.
Job NO. :- BPASPMH006B00055.
NAME : - MANDAR BHAGAT
CONTACT NUMBER : - [protected]
MODEL NUMBER : - 8520 CURVE
HANDSFREE : - 3.5MM OG.