Poor Quality & Worst Customer service...No value for customers
This is the mail that i have sent to official ID of Blackberry.
This is to bring in your notice that I am regular purchaser of blackberry clothes from last many years, but it seems that there is much more demand for your brand now a days and therefore you and you guys do not value the customer’s. I don’t expect that your guys should follow me every time, but my only expectation is that the complain of a customer should be entertained. Either the complains get resolves or not .
Above all story started dated 13th June 2012, when I bought a shirt from your exclusive blackberry store – Aurangabad. I bought a shirt for Rs.1700/- from your store which I wear for a single day and in single wash the shirt was in bad condition. Taking this complain I visited your nearest store and dropped my shirt in the store and your exe told that he will updated in few days, but as expected no one reverted. Finally I only, like a needy customer visited store and enquired about the replacement of my shirt, But the store manager clearly said that it cannot be replaced as it’s not the quality fault and it’s my fault. I don’t understand if I buy a street shirt also which would cost me around Rs.200/300 does not turns to be faulty and your brand names itself says that you are offering the quality product but this experience has made my views to be changed. Mr. Shabbir Mohammed – Claimed to be the regional manger did not entertained me and were behind the new customer’s in the showroom. Would like to say that if existing customer are not satisfied what service will you give to your new acquisition.
Would like to urge you all for the replacement of my shirt, else I am going to file a case in Court/Consumer forum and will give this mails to all the leading newspapers of Maharashtra and the new channels. Do not think that by mentioning the names of media I am trying to threaten you all for take the replacement of my product , but it’s my right that I m trying to demand. All the relevant details are mentioned below.
Name - Sahil Singh
Mobile No - 9225304678/9867773448
Store Name - Blackberry Store. Prozone mall, Chikalthana, Aurangabad.