[Resolved]  Blazeflash Courier — Improper Delivery / Irresponsible response from Management

Address:

Bangalore, Karnataka

From my previous employer some documents was couriered through Blaze Flash vide their POD no.[protected] dt.06.10.10. Till this time I have not received the document. When I checked with BlazeFlash Tracking system, I was shocked to know that the consignment was delivered on 09.10.10, but actually I have not received it.

When I called their customer cell, they simply said that the courier has been delivered and without providing details about where it was delivered. Even afer repeatedly calling to customer cell, they said that they need to check with the delivery boy and asked me to call them next day. On the next day also I got same reply.

When I called their senior person, then also I got irresponsible reply. Even after mail communication with their senior persons, nothing happen.

I really don't know where the document has gone. I have attached below the email correspondence I had with the Blazeflash personnnel.

*****************************************
fromSamuel John Victor <[protected]@gmail.com>
toBANGALORE <[protected]@blazeflash.com>

ccSachinaggarwal <[protected]@blazeflash.com>,
amit.[protected]@blazeflash.com,
[protected]@blazeflash.com,
[protected]@blazeflash.com

dateThu, Oct 28, 2010 at 10:50 AM
subjectRe: Fw: POD No.[protected] not received
mailed-bygmail.com

hide details 10:50 AM (40 minutes ago)


Dear All,

Neither I have receive my document Nor any updates from you side.

Expecting your replay from you.

Regards

SJ.Victor


- Hide quoted text -
On Wed, Oct 27, 2010 at 3:56 PM, Samuel John Victor <[protected]@gmail.com> wrote:

Sir,

Good, atleast after 20 days, you are able to give some reply. Thanks for the same.

Still awaiting the issue to close.

Regards

SJ.Victor


On Wed, Oct 27, 2010 at 3:50 PM, BANGALORE <[protected]@blazeflash.com> wrote:

Dear Sir,

We would like to inform you that we have informed our delivery agent and he will be clearing this problem by today .

Regards,
Atam Prakash Jadon
BFC-Bangalore
----- Original Message -----
From: Samuel John Victor
To: Sachinaggarwal
Cc: amit.[protected]@blazeflash.com ; [protected]@blazeflash.com ; [protected]@blazeflash.com ; [protected]@blazeflash.com
Sent: Wednesday, October 27, 2010 3:31 PM
Subject: Re: Fw: POD No.[protected] not received


Sir,

If the consigment is received by me, then why should I write to you and ask about the consignment. I know that your system is showing delivered, but I dont' know where it is delivered by you people.

Please investigate and kindly try to track my consignment.

Sorry, hereafter I never recommend any of my friends to use BlazeFlash courier in future.

Awaiting your reply.

Regards

SJ.Victor



On Wed, Oct 27, 2010 at 3:24 PM, Sachinaggarwal <[protected]@blazeflash.com> wrote:


----- Original Message -----
From: BANGALORE
To: Sachinaggarwal
Sent: Wednesday, October 27, 2010 3:24 PM
Subject: Re: POD No.[protected] not received


Respected Sir,
The subjected consignment has been delivered as on 09 oct 2010

Regards,
Atam Prakash Jadon
BFC Bangalore
----- Original Message -----
From: Sachinaggarwal
To: Banglore
Sent: Wednesday, October 27, 2010 3:18 PM
Subject: Fw: POD No.[protected] not received


updation plz..................




----- Original Message -----
From: Samuel John Victor
To: Sachinaggarwal
Sent: Wednesday, October 27, 2010 2:50 PM
Subject: Re: POD No.[protected] not received


Dear Mr.Sachin,

I have not received any information about my consignment. I have called you customer cell in bangalore and delhi. But no reply / information

Request you again to please, please help.

Regards

SJ.Victor

On Tue, Oct 26, 2010 at 1:13 PM, Samuel John Victor <[protected]@gmail.com> wrote:

Dear Mr.Sachin

From : Trident Information System Pvt Ltd.
M31 A M-Block Market
G.K. II, New Delhi

To : M.Samuel John Victor
83/2 Kadirappa Road, 5th Cross, Cox Town Bangalore - 560005

Your tracking system shows that the POD has been delivered, but till now I have not received it. Also I have called your Customer Care. They are unable to provide any information about the document.

Pls help

Regards.

SJ.Victor
[protected]




On Tue, Oct 26, 2010 at 12:48 PM, Sachinaggarwal <[protected]@blazeflash.com> wrote:

c/nee address plz.............



----- Original Message -----
From: Samuel John Victor
To: [protected]@blazeflash.com ; [protected]@blazeflash.com
Sent: Tuesday, October 26, 2010 12:11 PM
Subject: POD No.[protected] not received


Dear Mr.Sachin Aggarwal,

Sorry to write this mail directly to you.

On 06.10.2010, a document was couried to me vide your POD No.[protected], but still I have not received the same. I have called your offices in bangalore as well as delhi and got no response till.

Please can you instruct your team to look into this issue and resolve at the earliest.

Thanks and regards

Samuel John Victor
[protected]

*****************************************

Please help.



Regards

Samuel John Victor