Blazeflash Courier — non receipt of letter

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 snaveen on May 17, 2011
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Sir, Head office of AVIVA insurance company at Mumbai sent my insurance policy through Blazeflash courier Bill no 112470066 but I did not recieve till date . I informed to Aviva insurance company that still I did not recieve the policy they replied make indemnity bond on Rs 100 and plus Rs250 for issuing duplicate policy.
One thing I did not recieve policy so why should I submit that I lost policy. And is not this duty of the company to deliver the policy to me? What action I take against whom? Blazeflash or Aviva.
Sandhita Agarwal
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    +91 92 1309 XXXX
    Blazeflash House 2E/8, Jhandewalan Extn., New Delhi, Delhi, India - 110055
    Blazeflash Courier - non receipt of letter