Blue Dart Express Complaints & Reviews

Hi,

This Arun Dhyani ,I have complaint against BLUE DART EXPRESS LIMITED.
I had deliver one courier from BLUE DART EXPRESS LIMITED COMPANY on 26-Aug-2010 from Bangalore to New Delhi, but it is not recived yet in right location
(Plot # 19 , Chhawal Ext. Kangan- Heri Road N.D 110071) in New Delhi.
I talked with customer care & they told me it will reached today (30-Aug-2010) by 6:PM but it is nor recived yet in right place & courier company customer care behhaviour is so rudley, they didn't talked bheaviourly & when I know about my courier information they hang- up the call. So, kindly advise me what I do for this query...


Thanks & regards,
Arun

blue dart is the worst courier service i ever had an experience with.
i was to receive a parcel on 27th July 2010. the company kept sending me mails that the courier will be received very soon. i kept waiting...when i called my vendor they said the courier was returned to them as there was no one to receive the parcel.. my house is never left locked.
the blue dart courier returned my parcel to the vendor without even calling me or coming to my address.
when i esquired with the Bhubaneshwar bluedart they said my parcel could not reach since it was raining..
i am still waiting for the parcel...whenever i call bluedart official they keep giving me fake excuses.
Plz this is for the people reading this..never use blue dart as your courier service provider.
ABHISHEK SENAPATI

With ref to the abovementioned AWB no [protected], it may be noted that the said awb was despatched on 25th Aug'10 for Noida & was supposed to be delivered by 26th Aug, but the same has not been delivered till date.

Further it was surprising to notice that absurd comments were put up on the mail tracker/ customer care with remarks such as consignee not available, where as the fact is that the location is a well known store with 24 hrs guard posted over there.

I tried to file a complaint with the customer care exe. Ms Jyoti at UP (Ghaziabad) location but she refused to file any complaints with the remarks that no complaints can be filed for such non delivery cases.

Till date my awb has not been delivered with no trace of the awb and no satisfactory replies from Blue Dart officials.

It seems that Blue dart people have forgetton their service code and their service has become very pathetic.

Request you to look into the matter and trace the awb and further put a proper apology for the irresponsive behaviour of your staff.

Otherwise i would be forced to take up the matter to consumer court for appropriate action.

Complainant

Arunesh Roy
#[protected]

Dear Sir / Madam
My Sister had send a Raki from U.S.A through internet deleivery service & So blue dart had send me rakhi document No AWB # [protected] despached on 16.08 10 to me in Jodhpur Rajasthan.

I had received the same today on 28.08.10 at 3.28 pm.

My home is around 8 Kms from Blue Dart offfice & it took almost 5 to 6 Days to reach me today from you jodhpur office as conformed by Mr Vyas & even today your men was not ready to deliever at my house & wanted me to collect it from office & when i talked to Mr Rajesh Vyas owner / main person in Blue Dart he stated following Reasons

1. There was heavy rain from last 10 Days actually which was normal rain.
2. My house is very far.
3. My men was on leave
4. due to rakhi load my delivery got late
5. I have shifted my office so i was busy

So you are kindly requested to revert me on the same.As your jodhpur office does not even feel sorry for delay.



Regards

Sunil Saini
m-[protected]

Delayed Delivery is our motto that Service company is Blue Dart and it is in India, And I cant believe the US consulate (VFS) is tie up with Delayed Delivery company to deliver their visas or passports to visa applicants...I cant accept, how its happened, Blue Dart is the one of the negative listed company in India and they never deliver any stuff on time or on location and transport explosive item's their shipments via air. The last incident happened few week back in Cochin,the Indian Customs put their name in negative list because try to transport explosive item from Cochin to Chennai via air,Kerala is the place to get any type of explosive items including RDX(recently lot of Muslim terrorists arrested and investigation under CBI). And please dont expect on time delivery or rush service from BLUE DART. The VFS and US consulate offering rush service with high delivery charge.This company fooling every applicants one who looking their passport from US consulate,Never deliver anything on time and on location. Then what is the meaning of rush courier service. The bellow links says expectations o[censored]S consulate but that never happens in India with Blue Dart... The very bad company,US consulate of Chennai and Applicants sucked.See the link...

http://www.path2usa.com/immigration/relatedinfo/passport_pickup.htm

One of the very bad Service company is in India that is Blue Dart, And I cant believe the US consulate (VFS) is tie up with this bad company to deliver their visas or passports to visa applicants...This is the one of the best joke in the century. Blue Dart is the one of the very bad company in India and they never deliver any stuff on time or on location. When we call them we never get a confirmed answer on time or never expect a rush service. The VFS and US consulate offering rush service with high delivery charge.This company fooling every applicants one who looking their passport from US consulate,Never deliver anything on time and on location. Then what is the meaning of rush courier service. The bellow links says expectations o[censored]S consulate but that never happens in India with Blue Dart... The very bad company,US consulate of Chennai and Applicants sucked.

Reference Number: [protected], Blue Dart
Is'nt it frustrating and disappointing the way these people deal with us. I mysel[censored]sed DHL and FedEx for several years in US and never ever faced any problem. Why the hell DHL is giving its name to Blue Dart. Blue Dart services ar
nd the people are so annoying you can't believe. If I refer to above code number which was given to us during our shipment of some important text books from Lucknow to Gangtok on August 12, 2010 has not yet (20.8.10) arrived to the destination. My daughter who is in desperate need of these books, is roaming around to receive the consignment and is calling to us everyday. These people when we called said that it is raining over there or sometimes say that the person is not there to receive. What a joke? Charging so much amount for delivery (more than anybody in this country) could not deliver one packet in 9 days. I'm sorry to say but would feel that I am stupid if I used BLUE DART. DHL should not give its name to this company.
Kishore K Srivastava, Lucknow

Hi

This is to inform the Head Office of Blue Dart that the city office in Ludhiana has become very unprofessional. The executives in Ludhiana never pick up the landline. One in hundred time; if they pick up; their tone is utmost rude as though why you called us. It seems as though we have called a government office of old times while calling at Blue Dart Ludhiana office.

The sort of courier service Blue Dart gives is unmatchable but at the same time the staff at office needs to be a bit friendly and professional in terms of handling phone calls and picking them up.

Regards
Sammit Gambhir
Email ID: [protected]@gmail.com

I was supposed to receive my passport on 3rd July which didnt get delivered. Then I was told it will be delivered on Monday morning and the delivery guy reaches my office at 430pm when I am not around and refused to deliver the packet. Then after speaking to me over the phone he promised to deliver it at 9am the next morning. And i reach my office at 9am and the guy is not here.
I call the so called customer "care" executives sitting at the office who tell me that i have told lies and the packet will be delivered not before 3pm.
I cannot be waiting in the office just to receive the packet.

This is disgusting. Your services are extremely painful. There is no customer sensitivity.
Customer care executives are good for nothing. Instead of helping they tell lies and try to confuse the customer with their fake promises.

I am sick of the services Blue Dart provides.

Maria Masoodi

Hi,

I have sent one courier to Alwar through BlueDart on 29th of June 2010. The Waybill No is [protected].
This courier supposed to deliver to shipping address very next day evening (30th June 2010). But this shipping was redirected and misrouted to different wrong places due to shipper's fault.

I really couldn’t understand the way these guy works. It was clearly mentioned pin code of destination place Alwar (301001) in parcel and the slip which I got from BlueDart, but BlueDart people mistyped the pin code.

Being a premier courier company of south Asia making such kind of silly mistakes and customers are suffering, why???

This courier could have been delivered so quickly, if I could have sent it through local/other courier companies in minimal charges.

My parcel supposed to be delivered on 30th June which was urgent and not yet delivered.
I registered one complaint in BlueDart itself 141019.

I had couriered a document on 14-06-10 from bangalore,docket no [protected], on contacting the cuttack blue dart day on day they are giving different reason for non-delivery.

When i told them i will do a consumer case , a lady in that office replied very boldy to go ahead.
If they are doing a service then we are paying for that service, it is not a favour from their side. The management should look after this and get proper resource into their business.There is ample of effecient resource available in the market , management can grasp such manpower.

Hi,
I was consignee to shipment with Blue Dart consignment number [protected] and [protected].

1.Consignment number [protected] (Send 03 June from Gurgaon)

The shipmet apparently arrived in cuttack on 4 June 2010 but it was not delivered until 10 June 08.
When I contacted the Cuttack office (ph ) on 8 June 2010, i was told that the address was incomplete and the consignement had no contact number on it and hence could not be delivered. But this was not true, the consignment indeed had complete address and contact number.Also they told me that they will deliver it in today(8 June 2010) but they didnot deliver it on 8th also.
when i checked in online status on 9th june it was showing that it already delivered but still it was not delivered that time .Finally they deliver it on 10th June.so all together they took 8days to deliver .


2.Consignment number [protected] (Send 08 June from Gurgaon)

This shipmet arrived in Bhubanswar on 9th June 2010.I have sent my passport on this shipment and which should reached in bhubanswar before 10th June as per my discussion with customer care of blue dart and faridabad office.

When i called to bhubanswar office on 10 th evening they told me that the same answer the address was incomplete.Then i spoke to Mr. S.K. DAS in bhubanswar bluedart office.I requested him to delivery it on 10th because its very urgent, but he refused to deliver it on 10th because the time was 5.30 pm and they canot be deliver it after that.
And also he told me that they will deliver it on next day morning before that they just cant deliver what ever you want to do you do.Now the time is 1 PM(11th June) still i am waiting for the delivery .


I raised a complened agains this 2 and the complane number is 139546 but no body called me after that from blue dart.I called so many times after that to blue dart regarding this complain but nobody called me.


My question is why blue dart charges 250 rs for each consignment while other charges 5 times less than that they deliver the consignment on time.

Sorry for the spam but i want to know the right person who can slove my problem.

Thanks
Pradyumna
[protected]

Dear Sir/Madam
One of my document was booked on 24th May 2010 from Mumbai to my address at Guwahati-1 vide CN NO: [protected].But the document has not reached to me till now.Wheareas in the online tracking system is showing delivered on 28.05.2010.While contacting with Blue dart Guwahati office for several times they had given me a number of one Mr Prabal Das(Bluedart Staff) who confirmed me on 05.06.2010 that the document has been wrongly delivered at some other's address.It will be picked up and delivered to me in the evening.But till now(07.06.2010 at 18.20 Hrs) the document is undelivered.Now the document contains Internet Banking ID and Password,so I could not been able to access the same till now due to which I have lost thousands of business.more over at 17.45 Hrs today I contacted the Guwahati Office again to know the status of my docx one gentleman(Speaking in Hindi against my local language) had misbehaved me by saying (I am not your servant,go to hell,complain wherever you want ....)
In the morning at arround 11 am also I tried to contact at [protected](Customer Care) but the person concerned told me that their senior official is not arrived in the office so he could not do anything.This is the service providing by such a reputed couruier.As such I have no other option but to seek your kind intervention in this regard and oblige.
Thanking you
Your's
Faithfully
Chandan Nath
Prop.CN Travels
Ph:[protected]/[protected]

I was sent my E order by Blue Dart Courier vide No [protected] from delhi to Kanpur by ICICI bank.

As per the Company, the same has been delivered to me on 1st Jun, whereas, no one has even contacted me or delivered the product.

The front office people are avoiding telephonic queries and are not able to give any satisfactory reply in person.

what is the next course of action, pse advice.

H S Sidana
[protected]

Citibank Courier consisting of Debit Card Courier via Blue Dart was delivered to me in Open Condition. The Delivery boy was also in drunken position and forced me to take it in that condition and behaved rudely and used filthy language.

I had to accept it due to embarrassment in front of family members and relatives.

Is this the way BLUE DART operates ????? Will be there any action on the delivery boy ??? and Can I return the courier ???? I dont want to accept it as it has come to in open condition and my card details have already been revealed to him......????

Reference number: [protected] or [protected] dated 2nd June 2010

Regards,
Rajaneesh Chandra
[protected]
[protected]@yahoo.com

Dear Sir

We have booked one courier vide AWB no. [protected] from Chattarpur, Delhi TO Rama Road, Delhi Address on 28 May 2010 because it was so urgent and it was supposed to deliver on 29 May 2010, but i regret to say today is 1 June and it is not been delivered so far.

We have checked with Customer care but i was in shock with their excused for this. they gave different excuses. while Telephone No. of receiver and sender was mentioned on packet.

1 There was no pin code on address.
2. There was wrong Pin code mentioned ie 110075
3 it was wrong address on packet.

We tried to chase all people but we did not get any success.

Kindly suggest what action i can take against blue dart.

Prakash

I had to recieve a courier Airway Bill no is [protected], Its was returned first time by blue Dart saying that the consignee has shifted. It was again re dispatched by HDFC Bank and again they have returned mentioning that address is incorrect.

I am living on the same address and it is 100% correct. I went to blue Dart's office in Okhla and they said the courier boy will go to your address and if not found he will call you.

My address is on main road in east of kailash, New Delhi.

This is the best example of Blue Darts's worst service.

I request to company that please look in to matter and punish the concerned staff.

Udai Pratap Singh
[protected]

Hi,
My Name is Kumar Shah. This is regarding blue dart worst service.
my Blue Dart id is [protected]. I have lost my HDFC Debit card on 30th may and I block my card. than I requested to HDFC Bank and they told, you will get your new card within 7-8 working days. after 12 days I receive my Pin and got message on Mobile that you will get your soon.

But nothing happened. I tried so many time to Blue Dart and still calling but not getting satisfying answers. Their tally callers are pathetic and telling that "call to our Pune office. Pune Blue dart executive enter wrong detail. we can't do anything." Since a week they are telling me that you will get receive your card tomorrow. But that tomorrow never comes.
Still they are trying to make me fool and still telling me same thing. Even Sr. Executive has no information regarding this and can't tell me exact problem.

[protected][protected][protected][protected]
Below are details of communication with blue dart with tele caller.

Peter - 17.05.10 - 9pm

Jasvinta - 19.05.10 - 8.30 pm (told me that. i will receive by tomorrow)

Reshma - 21.05.10 - 7.22 pm (she kept me hold around 10min )

saviha - 21.05.10 - 7.31 pm(told me that. i will receive by tomorrow)

Dipti - 24.05.10 - 5.44 pm (told me that, we have wrong entry than talked with peter)

Komal - 24.05.10 - 6.03 pm (told me that. i will receive by tomorrow)

Reshma - 25.05.10 - 7.08 pm
(told me that Komal told you something different and she added in database something different. Peter is our Sr. Executive and not available at his desk. he will call me in few mins)

[protected][protected][protected][protected]--

Don't ever courier anything from Blue dart. You wont get your very important things / documents within month.

We were expecting a document package from Birla Sun Life Insurance from 14th May onwards. We were out of town on the 20th May, and when we returned we found a BLUE DART intimation for our package from BSLI. So i called up and told them not to send the same for delivery again, as i will come by their center and collect it. To this they REFUSED! The reason given by them is just silly. They said it was a package from a bank and so they cannot hand it over the counter. They have to give delivery. I told them it was only Gift Vouchers that i won, and in case they are worried, i always carry proof of identity with me which i can show. But the executive was stubborn and kept on repeating the same line. In fact, she grew unfriendly and told me that they normally just send back the packages. It is just because we contacted them that they will give me delivery. I know this to be against any courier's policy, and this person was just lying to me. Not only that, this person tells me to wait at my place between 4:30 - 5:30 pm to receive the package. I tol her we are all working and that is why i am asking to collect from their center. She told me nothing can be done, and package will go back if i am not there.

There are couriers like First Flight, DTDC, and Professional through which we get bank cheques and credit card bills, etc. and we are able to collect from their centers without a problem.

BLUE DART is definitely not on my list of courier companies to consider for my packages, because my reputation will suffer because of such attitude from courier company.

Hi

I am Rajnish Singh. i would like to inform you that my father applied for PAN card which was sent by PAN card authority on dated 05-May 2010. On first visit they retyruned it back by providing reason address is untraceable. On second visit reason provided by their executive that cuxstomer is not available at address. when i checked my status on BLUE DART website i get shocked than i wrote complaint to their customer services. Later on dated 14 May i recived appreciation mail from Ms.Aparna Dsouza Manager of customer services and assurity that they will deliver my PAN card on 14th May but it was not delivered. I agan checked status on 15 th MAy there i come to know that thier executive again provided fake reason that customer is out of station. I again wrote mail to Ms.Aparna and brief all the happenings. She replied me that my PAN card will be delivered on dated 15 th MAY. I awaited whole day as well as next day till evening but nobody came t my place. Then i again wrote 2 mails on 16th may evening and 17 May at 2:30pm and asked for the reason but there is no response from Aparna Dsouza. i get totally frustrated with tortures done by BLUE DART. If possible Penalize them for such a harrashment done by such a reputed company. Please go through mail attached below.......complete conversation between me & Aparna Dsouza ( Manager of Customer Services )

[protected][protected][protected][protected][protected][protected][protected]

From:
"Rajnish Singh"<[protected]@rediffmail.com> | Add to Address book |This is spam



To: <[protected]@bluedart.com>


Subject: Re: RE: RE: RE: required urgent


Date: Mon, 17 May 2010 14:44:19 IST


Note: To help protect your privacy, images from this message have been blocked.View images | What is this?






Dear Aparna


Plz give me a revert of my mail....ASAP



Thanx N Regards


Rajnish Singh - [protected]

On Sun, 16 May 2010 19:37:35 +0530 wrote
>
>
Dear Aparna
>

>

>
I want to inform you that still i have not recived my consignment...not suggest what can i do..
>

>
i wanna call back from your side.
>

>

>
Thanx n Reagrds
>

>

>
Rajnish
>
[protected]
>
On Sat, 15 May 2010 10:20:49 +0530 wrote
>
>
>

On Sat, 15 May 2010 10:20:49 +0530 wrote
>
Dear Mr. Singh,

Thank you for this mail.

Below mentioned shipmentis scheduled for delivery in Delhi under
airway bill number- [protected]. Have apprised the destination service
centre to ensure delivery of the same today 15th May.

Please feel free to write back or contact our Delhi Customer Service at
[protected] for any further assistance or clarifications.

Assuring you of our best services, at all times.

Best regards,


Aparna
D'souza│Manager- Customer Service│ Blue Dart Express
Limited
│Blue
Dart Centre, Sahar Airport Road , Andheri (East) Mumbai 400 099, India. ' +[protected] │ F +[protected]

* [protected]@bluedart.com│ www.bluedart.com

>You could
also track your shipment via your mobile from
anywhere across the country. For current status of your shipment type
T way bill number or for delivery status
typeI
way bill number and send to
56767.

>


From: Saifi [mailto:[protected]@rediffmail.com]

>Sent: Saturday, May 15, 2010 9:56 AM
>To: APARNA D /CS /BOM
HQC/MGR
>Subject: Re: RE: required urgent
>
>
Dear Aparna,
>
>
>I want to inform you that instead of several
reminder and mails. still my shipment is sent back by giving reaosn that
consinee is out f station. Plz ensure still your executives didnt called me up
or visited my address. what the hell is going on. I fed up of your services. i
want you to take strict action against your executives or branch else i have to
reach consumer court or forum to escilate this issue..plz go through my tracking
details -
>
>
>Waybill No : [protected] Reference No :[protected]

>Pickup Date 05 May 2010
>From Mumbai
>To New Delhi
>Status Returned
To Origin
>Contact Customer Service
>New Waybill No [protected]

>
>Waybill No : [protected] Reference No : [protected]
>Pickup Date 10
May 2010
>From New Delhi
>To Mumbai
>Status Shipment Redirected

>Contact Customer Service
>New Waybill No [protected]
>
>Waybill No :
[protected]
>Pickup Date 13 May 2010
>From Mumbai
>To New Delhi

>Status Consignee Out Of Station
>Contact Customer Service

>
>
>Thanx n Regards
>
>Rajnish Singh - [protected] &
[protected]
>
>
>[protected]-------
>
>On Fri, 14 May 2010
13:35:12 +0530 wrote
>>Dear Customer,
>
>
>
>We thank you for
writing to us.
>
>
>
>With reference to the below mentioned shipment,
please note that the
>
>same is out for delivery today 14th May. Your mobile
number has been
>
>passed onto the destination service centre to contact and
ensure
>
>delivery of the same.
>
>
>
>Please feel free to write
back or contact our Delhi Customer Service at
>
>[protected] for any
further assistance or clarifications.
>
>
>
>Assuring you of our best
services, at all times.
>
>
>
>Best regards,
>
>
>
>Aparna
D'souza│Manager- Customer Service │Blue Dart Express Limited
>
>│Blue Dart
Centre, Sahar Airport Road ,Andheri (East) Mumbai 400 099,
>
>India. ' +91
[protected] │F +[protected]
>
>* [protected]@bluedart.com│ www.bluedart.com

>
>
>
>You could also track your shipment via your mobile from anywhere
across
>
>the country. For current status of your shipment type T way
bill
>
>number or for delivery status type I way bill number and send
to
>
>56767.
>
>
>
>-----Original Message-----
>
>From:
[protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
>
>Sent:
Friday, May 14, 2010 11:22 AM
>
>Subject: required
urgent
>
>
>
>Email id :[protected]@rediffmail.com
>
>Tel no
:[protected]
>
>Shipper/Consignee/Third Party :Third Party Comments
:
>
>I want to inform you that my consignment was returned back to shipper
b
>
>giving reason that address is incomplete ar whatever it it. I had
recd
>
>my another PAn card of my MOM by express courier on dated 9th May.
in
>
>both the consignement i had provided same address for delivery but
from
>
>your executive end it was stated that address is incomplete. i think
it
>
>is shamefull for you such a reputed company..your executives are
trying
>
>to make you fool by not visiting at addresses and report to you
that
>
>address is incpomplete. I knpow it very well that in lower loxcality
it
>
>is difficult to trace the address but not immposible if customer
had
>
>provided their contact number also. plz i request you to do favour
for
>
>me if your executive unable to trace the address ask him to give me
call
>
>on my cell [protected]. thanking you
>
>
>
>Waybill Number
:[protected]
>
>[protected][protected]
>
>Pickup Date :13 May
2010
>
>From :MUMBAI
>
>To :NEW DELHI
>
>Status :In
Transit
>
>Expected Date of Delivery :14 May
2010
>
>
>
>
>
>
>
>
>
>Disclaimer:
>
>This message is
confidential and is intended for the addresse, and may also be privileged. Any
unauthorized disclosure,
>
>copying, distribution or use of this message is
strictly prohibited, and if done, will result in strict legal action.

>
>This message is not guaranteed to be complete or error free. No
liability is assumed for any errors and/or ommissions
>
>in the contents of
the message.
>
>
>





Disclaimer:
This message is confidential and is intended for the addresse, and may also be privileged. Any unauthorized disclosure,
copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action.
This message is not guaranteed to be complete or error free. No liability is assumed for any errors and/or ommissions
in the contents of the message.