This is to inform you that, Blue Dart service is something like your eyes turn blue in dark light.
This is real experience which I had today only and wanted share with you.
I suppose to receive an envelope from Mumbai and to be delivered to Bangalore residence address. I got tracking number from shipper and checked on web it found to have mentioned flight delayed. I called up customer care (CC) they confirmed that it would be delivered before 6:30PM. I called again at 5:55PM CC confirmed delivery boy left office for delivery. I was waiting at gate till 6:40pm but no one turn out. I checked again on webpage, it found have documented with address incorrect.
I called CC again and requested why the consignment was not delivered, she didn’t have answer and she mentioned that delivery boy has reached back office. I questioned her again why the delivery boy didn’t contact the customer. She mentioned that the consignment may not have contact number. I confirmed her that the shipper was requested to provide the mobile number on the consignment and was confirmed to be documented on the same. She was asked with consignment available address. She mentioned to contact Mr. Praveen at Blue Dart office.
When I reached HSR Blue dart office one of the executive requested for airway and checked that the envelope was available at the office. He requested me to wait in the lobby.
Another executive reached me with the envelope, and started explaining me that the delivery boy who suppose to visit my residence area is on leave and some other person visited. Then I asked him to check the address and number on the envelope which found to available. Later I asked him whether the delivery boys does not have mobile or a rupee to call customer to confirm address. He didn’t had the answer for that. Then I asked him why the posting has been mentioned on the web that the address was incorrect. He didn’t had answer for that also. I also shown him the same address used for FedEx and DHL who can deliver the consignment why Blue Dart being more domestic can’t deliver the consignment?
I found that they didn’t have answer for the questions raised.
If you compare prize for the shipment (higher than any other local shipper). They can’t provide the service which is within their limits.