* U R G E N T N O T I C E *
Pls note, the repaired AC broke down again. Understand from my wife that your technicians filled in some gas in addition to the change of Fuse Before 24 hours the cooling has gone again. Only hot air is coming out now.
Now we are no more interested in BLUE star product replacement. We insist you to take away this faulty AC and refund us the purchased amount of INR 32, 000/- with an additional amount of INR 10, 000/- to cover up the additional costs on extended warranty and changing of burnt wires, all costs incurred by providing us a faulty product.
Appreciate your immediate action to refund us the money and take back your faulty product.
Delay in action from your side will land up in further complications. Therefore you are kindly requested to avoid unnecessary arguments and face legal actions which will definitely waste both of our valuable time and money.
Thanks & Best Regards,
Operations - Manager
Mob # 009 6650 3806 386
" WLS " - For Total Logistic Solutions
Worldwide Logistics Systems L.L.C
(International Freight Forwarders)
Head Office, PO Box # 11392, Dammam 31453,
Kingdom of Saudi Arabia.
Mob : 009 6650 3806 386
Tel : 009 663 841 8632 (22 Lines)
Fax : 009 663 841 8631
Email : email@example.com
Website : www.wls.com..sa
Branches : Jeddah, Riyadh & Jubail
The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from your computer. The contents of this e-mail do not necessarily represent the views or policies of Worldwide Logistics Systems.
Sent: Tuesday, August 11, 2009 8:26 AM
To: 'Sreedevi Kumar'; firstname.lastname@example.org
Subject: REPLACE OR REFUND THE FAULTY 1.5 TONS BLUE STAR SPLIT A/C.
Thanks for your reply to my below complaint. Pls note, before complaining to your corporate office, one technician from your Trivandrum agent came and replaced the blown fuse once again. As per our past experience, this faulty Air conditioner will definitely break down again ; they repaired it more than 8 to 10 times in the last six months since we purchased this unit. One of the technician advised that there is some compliant/manufacturing defect with this equipment that they could not rectify till date; this is the reason why it’s breaking down frequently. We are fed up, we now look for a permanent solution to stop the frequent break downs. This faulty AC is also damaging the concealed wiring costing us more. Twice we had to change the burnt wires, circuit breakers and switches.
Therefore, we insist BLUE STAR to replace this faulty AC with a new one or refund us the purchased amount of INR 32, 000/- with an additional amount of INR 10, 000/- to cover up the additional costs incurred by providing us this faulty AC.
Kindly check with your management and revert with a positive decision and avoid unnecessary/further arguments and legal action wasting both of our valuable time and money.
From: Sreedevi Kumar [mailto:sreedevi@Bluestarindia.com]
Sent: Monday, August 10, 2009 4:46 PM
To: wintom; email@example.com
Subject: Ticket no. 36069 for complaint logged.
The below mentioned complaint is logged, ticket no. for the same is 36069. We would like to inform you that, the issue has been escalated to the concerned Area Manger. A Blue Star technician would get in touch with you as soon as possible.
Looking forward to help you.
For any further assistance you can also call at our Blue Star 24 hrs toll-free No. 1860-266-6666.
Thanks & Regards
August 10, 2009
The General Manager.,
Blue Star (Corp-HO)
Kasturi Bldg, Mohan T Advani Chowk,
Jamshedji Tata Road,
Mumbai – 400 020
Subject: - URGENT RQST TO REPLACE/REFUND THE FAULTY 1.5 TONS BLUE STAR SPLIT A/C.
This is to bring to your urgent attention that we purchased a 1.5 Tons BLUE STAR split air conditioner costing INR 32, 000/- from your authorized agent in Trivandrum vide Invoice # PROD/08-09/111470 Dated 27-Feb-2009, . The Customer name is Mrs. Jicky Win (my wife), Kochumamootil House, Koyikkal Lane, KNRA 316, Kannanmoola, Trivandrum, Kerala, South India. Your agent details as follows:
Messrs. TECHNOCARTS APPLAINCES PVT LTD
“Geethangali”, Palliyadakkamukku, Pettah PO, Trivandrum, Kerala, South India.
Complaints started immediately after the AC was installed. Your above agent repaired the AC more than six (06) times in six months. It broke down yesterday also. Today morning they came and replaced the blown fuse. It’s understood from one of the technician’s that there is some major complaint/ manufacturing defect with the purchased air conditioner which they find it difficult to rectify. What we feel is that your agent is purposely delaying to rectify/replace the faulty AC until the warranty expires.
In good faith we purchased BLUE STAR Air conditioner since BLUE STAR was known as one of the best manufacturers of Air conditioners in India. The prices of Blue Star products are also very high when compared to competitor’s similar products. We now regret for purchasing BLUE STAR product.
Therefore we request your good selves to intervene in this matter and get the faulty AC replaced as soon as possible since your agent could not rectify the complaints permanently even after working on this faulty AC for six months.
In case, if we do not receive any replies this week, we will assume that you are not interested to resolve this matter. Then we will be forced to move legally/approach the “Consumer Redressal Forum” and bring to the attention of Media how consumers are being neglected/cheated.
We would highly appreciate your prompt and speedy action on this matter which is getting serious.
Kindly confirm action taken.
Worldwide Logistics Systems LLC
International Freight Forwarders
Post Box # 11392, King Fahd street, Dammam 31453 – Saudi Arabia.
Tel # 009 663 8418632 (22 Lines) ; Fax : 009 663 8418631; Mob # 009 6650 3806 386
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