[Resolved]  Bluedart — Delay in delivery and callous attitude

The following happened in June last year. So far nothing has happened and Mr. Prashanth of Blue Dart who is the Branch Manager doesn't attend to my calls anymore.

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A total of 6 boxes were booked to sent to Bangalore (3 parcels), Hyderabad (one) and Kolkata (two) on 16.06.2008. The packages were collected from my store at 7:40pm on the same day. Along with the original invoices inside the boxes, I personally handed over 2 copies of each invoice to your staff who had come in for collection. I was worried about the packages being held up because of the cut-off time since they contained live plants which would perish. I was assured that the packages would leave for their destinations on the same day itself. I was not given a tracking number or receipt since they did not carry the same with them.

However, the next morning I received calls from Bangalore that they had not received the package. I called up your office that afternoon to ask for the tracking numbers. The receptionist told me that no package from me was received the previous evening. It was only at 5 in the evening that I came to know from Mr. Muralidharan that the packages were still lying in your office for want of invoice copies. However, he then made arrangements to ship them immediately.

The agony didn't end there and only one parcel was delivered by the end of the next day 18.06.2008. The astonishing part was that none of the Bangalore consignments were delivered. The Bangalore parcels finally were delivered only yesterday afternoon 19.06.2008. One Kolkata parcel was delivered yesterday evening and as of now, one parcel to Howrah is yet to be delivered.

I have already showed the mails and sms replies that I received from my clients, regarding to the bad condition of the plants. I also showed you that I have already had to ship replacements by other modes of transport. I request you to kindly compensate my losses and damages to my reputation caused by these delays. I request you to kindly refund the amounts of my invoices as under.

Inv# 21 - Mr. xxxxxxxxx, Bangalore = Rs. 1000
Inv# 22 - M/s. xxxxxxxxx, Bangalore = Rs. 2100
Inv# 23 - Mr. xxxxxxxxxxxxx, Howrah, Kolkata = Rs. 1600
Inv# 24 - Mr. xxxxxxxxxxxxxx, Kolkata = Rs. 3875
Inv# 25 - Mr. xxxxxxxxxxxxx, Bangalore = Rs. 1450
Inv# 26 - Mr. xxxxxxxxxxxxx, Hyderabad = Rs. 1000
Total = 11025.00
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