Bluedart — Intentional non-delivering of couriers by blue dart

I purchased Dell Laptop in the month of September, 2009. The laptop was delivered late by Blue Dart, Chandigarh Branch after following with them minimum 20 times a day. Their Chandigarh Branch was informing their Head Office that it was raining in Chandigarh on the date of delivery, whereas there was no rains. I complained against them to their customer Service Centre and sent email also. Instead of improving their service, now they have started to return my important couriers with reason "No Service Area". The laptop was delivered in the same area, but now that Area comes under their "No Service Area" In this company, no action is taken against their erring personnel. Instead they protect them and harass the consignees. Is there anyone to ask Blue Dart whether Panchkula (adjoing Chandigarh) does not come under their Service Area ? All my Credit Cards, gift items on redemption of reward points are returned by Blue Dart.