[Resolved]  Bluedart — Delay in delivery and rude behaviour from the employees

Address:

Chennai, Tamil Nadu

I sent a shipment from Chennai to Bareilly. It was said to be delivered in 2 business days and it was delayed by 3 days. The delivery was only ensured after making numerous calls to the employees at both the cities. When the status of the shipment was tracked in their official site it was 'status unavailable.' It was the same when i had to call them up to ensure delivery.

The complaints are:
1. Status of the shipment was unclear from the site and also from the employees in both the cities for about half a day.
2. Had to make numerous phone calls to ensure misplacement of the shipment.
3. Employee at the Bareilly office is outrageously rude to the customer while the status of the shipment is checked. He said "Its not my job t call you up and tell when you will get your shipment or even to ensure delivery."
4. Refund for the delay was promised even before the delivery, saying the priority is delivery and soon after that refund procedures will be discussed. Well, it is a big chicanery to deceive unfortunate customers who relied on 'Bluedart'. Even after making numerous phone calls and a mail, they just give your their word that refund is on its way. I never received any.

To anybody thinking of opting Bluedart service i would say its a bad choice and its just a waste of money where you would even end up losing your shipment. A customer has to go through the additional pain of making phone calls just to make sure it will be delayed at least 3 days than the scheduled delivery. Also, do not trust anybody at the customer care. They just sound very pleasing (in Chennai as against Bareilly) just those are just a pack of lies. I am extremely disappointed and irritated at their service. Oh, when they say they will call you back, its almost certain that they will not call you back.