[Resolved] Bluedart Express Ltd — Non delivery of courier | |
One Credit card was dispatched from Standard Chartered Bank, Chennai through Bluedart Courier, Aw Bill No. [protected]. On 03.10.09, I enquired from Customer service centre about the possible delivery date and time, I was informed that packet has been colelcted for delivery and will be delivered by 6pm. I was available at the address till 6.30 pm and even after that my house was not closed. To my surpirse, I received one SMS on 04.10.09 at 10.38 pm which states that "We tried to deliver Shpt#[protected] frm STANCHART. Select delivery TIMESLOT A [[protected]] or B[[protected]] MON-SAT; SMS D A or B to 56767 with date POST 24 HRS" On 05.10.09 (around 10 am), I again contacted Customer Centre about this. I was informed that Mr. Praveen Kumar found my premises closed at 1445 hours (2.25pm) on 03.10.09. When I insisted that he has never reached at the address, I was asked to wait for him today as the packet has been collected by him. Till 1500 hours, the packet has not been delivered. This is not the first time, that I am facing such kind of situation, Earlier, on two occasions, My premises were found closed by delivery staff of Bluedart Express. It is also surprising that there is no mention of their entry at prescribed date and time in the visitors register at the gate of society. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 11 Comments | |
Comments
Same is happening with me too. I'm strongaly agree.
My pan card was dispatched from pan card authorities on dated 04.04.2012. When I phoned to blue dart express, Gwalior. at[protected] when I received my pan card. Then they say that we donot give me the satisfactorily answer. and said we donot know when the pan card will came at Gwalior.
G k Agrawal
G k Agrawal
Blue Dart sucks big time. They wouldn't hand it over to your family members while you are in office. And to top it all I am getting an SMS "Blue Dart tried to deliver shp# [protected] fm HDFC. Select delivery TIMESLOT A[protected]r B[protected] MON-SAT; SMS D A or D B to 56767 with date post 24 hrs" which doesn't work. This is wonderful. All the other courier companies would deliver it right at your doorstep. FEDEX, First Flight, ExpressIT. Why Blue Dart - what's special about you?
A similar thing happened with me this afternoon. My HDFC Debit Card was delivered to my office address and I, being on leave wasn't able to collect it. So, I asked the Blue Dart guy to hand it over to one of my colleagues (I was ready to authorize him), but he refused. I called his manager and got a similar rude response. I then called my Relationship Manager and he conferenced the Blue Dart guy, but still he refused to hand it over. (supposedly, they were not allowed to hand over the Debit Card to anyone). I even gave him two options, to either deliver the same on Monday (when I'll be back in my office) or deliver it at my home, but obviously, the obnoxious Blue Dart guys refused! Right now, I got a msg from Blue Dart, "Blue Dart tried to deliver Shpt # ********* fm HDFC. Select delivery TIMESLOT A[protected] MON-SAT; SMS D A or D B to 56767 with date post 24 hrs" and I've msgd them 6 times and every time I get this reply, "Invalid keyword, please send the correct keyword".
A similar thing happened with me this evening.MY axis bank credit card was supposed to be delivered to me with shipment number [protected]...within 72 hours as said in the message received from axis bank thru blue dart.To my surprised no one has turned up to my residence and in the evening i recieve this perplexing message that "Blue Dart tried to deliver shp# [protected] fm axis bank. Select delivery TIMESLOT A[protected] MON-SAT; SMS D A to 56767 with date post 24 hrs" which doesn't work. This is wonderful.
A similar thing happens with me (Praveen), I have ordered a Product from Snap deal and it was couriered to me by Blue dart services.
On 17.11.2014 they have updated the consignment status to Door Closed (Consignee not available) that was totally disgusting. I was available the whole day at the address mentioned in the courier. Today 18.11.2014 I have received a message "Select delivery TIMESLOT A[protected] MON-SAT; SMS D A or D B to 56767 with date post 24 hrs" 2 times from the courier service. This is totally disgusting and as I have seen a lot of complaints has been raised by users for this Blue Dart courier service then why only Blue Dart ?
On 17.11.2014 they have updated the consignment status to Door Closed (Consignee not available) that was totally disgusting. I was available the whole day at the address mentioned in the courier. Today 18.11.2014 I have received a message "Select delivery TIMESLOT A[protected] MON-SAT; SMS D A or D B to 56767 with date post 24 hrs" 2 times from the courier service. This is totally disgusting and as I have seen a lot of complaints has been raised by users for this Blue Dart courier service then why only Blue Dart ?
Same here, just now rcvd two SMS from BLUE DART, saying same standard text, to send SMS D A or D B blah blah (they should simply be asking to call back on a number and fix appointment, SMS format is never understood, POST DATE etc), My wife is 24 hrs at home, so they never reached home to deliver, secondly i am in office full business hours, they should contact me there. With this SMS reply, will they be able to deliver, when they couldn't when we are already at home and office? Moreover, the SMS is not free, it is premium chargeable.
I think now many courier companies are not even trying more than a telephone call, and return the consignment, so that they can pocket Courier charges twice for the same packet/same customer.. They are liable for consumer court if found lying.
I think now many courier companies are not even trying more than a telephone call, and return the consignment, so that they can pocket Courier charges twice for the same packet/same customer.. They are liable for consumer court if found lying.
Ok, I TAKE back following (so pls ignore)... service is not bad, as i rcvd the two couriers next two days, thanks!
Same here, just now rcvd two SMS from BLUE DART, saying same standard text, to send SMS D A or D B blah blah (they should simply be asking to call back on a number and fix appointment, SMS format is never understood, POST DATE etc), My wife is 24 hrs at home, so they never reached home to deliver, secondly i am in office full business hours, they should contact me there. With this SMS reply, will they be able to deliver, when they couldn't when we are already at home and office? Moreover, the SMS is not free, it is premium chargeable.
I think now many courier companies are not even trying more than a telephone call, and return the consignment, so that they can pocket Courier charges twice for the same packet/same customer.. They are liable for consumer court if found lying.
Same here, just now rcvd two SMS from BLUE DART, saying same standard text, to send SMS D A or D B blah blah (they should simply be asking to call back on a number and fix appointment, SMS format is never understood, POST DATE etc), My wife is 24 hrs at home, so they never reached home to deliver, secondly i am in office full business hours, they should contact me there. With this SMS reply, will they be able to deliver, when they couldn't when we are already at home and office? Moreover, the SMS is not free, it is premium chargeable.
I think now many courier companies are not even trying more than a telephone call, and return the consignment, so that they can pocket Courier charges twice for the same packet/same customer.. They are liable for consumer court if found lying.
didnt get the order
[protected] this was my tracking number.as i entered wrong pincode the order went back. ad now you concern is not replying to my mails .kindly tell me what to do to get the order back.it was paid order and you havnt contacted me .parcel not delivered at given address
parcel not delivered at given address i get call from their office and they told mi to come office and collect ur parcel and imp documents also...Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
9%
Complaints
10465
Pending
0
Resolved
935
+91 79 6612 1212
Shalimar Co-Op Housing Society Ltd, Ashram Road, Ahmedabad, Gujarat, India - 380009
BL — AD SMS - issue
I used to receive AD SMS with pre address BL- (FINANCE, SEMINAR, etc) and the amount is getting deducted for that. I do not think subscribed for services like that. Please unsubscribe me from the list.