[Resolved]  Bluedart — Grievance against delayed in shipment

Blue dart service sucks. On 19th of nov they came home to deliver a bank document. I was not available, so they dropped a note. Immediately, I called them up and fixed a time next day which was a saturday. They wanted to keep a 2 hrs slot that too on a Saturday evening between 4and 6. I had no option but to agree. So I cancelled all my appointments and waited for them till 7 in the evening and finally called the blue dart number(call centre) where they really can't help you other than writing notes. Supposed to give me a call shortly which finally came after 2 hours. I gave him the new time of delivery, Monday (22nd) morning by 8-30am. He called me back again offering to deliver it on Sunday morning. But no trace on Sunday morning. When I called up on Sunday, they said it's closed on Sunday, how can he confirm to deliver on Sunday. Monday, till almost noon, no trace of parcel. I called up and the lady in the call centre put me on hold for 10 mins and said she will call me shortly. No call and after that I lost my patience and called up again. This time the person helped and made a conference call and finally I talked ton the person in-charge. He gave me reasons like the delivery person went thru accident and all these mess. He will deliver it tomorrow. I wanted my post in 15 mins and that's all I said. I was amazed that it came in 15 mins.
Still they wanted to postpone it to another day. Do we always need to fight and shout to get things done. They are the courier service and charging a premium to deliver it on time. Why should they not keep their time. If there is a shortage of employees, hire more people, or charge like an ordinary courier company.
A customer

bluedart sucks, use india post instead