[Resolved]  Bluedart — Non Shipment of Item As per Waybill No:[protected]

Address:

South Delhi, Delhi

I Had ordered a desktop from Dell on 21st September & it was dispatched from Chennai on 27th September via Blue Dart Servies Way Bill No:[protected]. Dell claimed that the same shall be delivered on or before 5th October 2010.

We Contacted Blue Dart on 3rd October and got a reply that it is available in their warehouse & can Shall be delivered at midnight. We accepted but it wasn't delivered.We again Called on 5th Oct & got the reply that Due to CWG, it can be delivered only after 13th. We called on 14th oct, got a reply that the same is dispatched from the warehouse & shall be reaching the Nehru place office by afternoon & correspondingly to us in the evening. We called the Nehru place office & Customer care office several times but all in wain.

We complained to Dell & got the conformation that it will be delivered by 16th oct. So on 16th Morning Blue Dart again gave the same reply that the parcel is dispatched from there ware house & shall be delivered by evening via nehru place. Finally after no of calls, we got the same status update in the evening that it is still in the warehouse ( No reason provided), kindly contact on Monday.