BMW — Faulty Car

Bharat Acharya

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Hey Guys,
I purchased a BMW 520d from Navnit Motors, Andheri, Mumbai, on 5th Jan 2013.

The Car is now 6 months old, and is driven around 1500 mms.

My ownership experience has been utterly miserable and would like to share it with you all.

List of problems:

1> Within three weeks of ownership, the car developed a cracking noise from its suspension. Upon complaining, BMW acknowledged that it was a "faulty suspension" and hence replaced it.

2> Within 1.5 months, the car remotes started acting up! All of a sudden, both remotes would completely refuse to work. At times the car would just not unlock. Even if I used the manual key to unlock it, the engine would refuse to start. Upon being left alone for a couple of days, they would start working again. It reached a point where, every time I approached my car, I would pray in my mind, "God, I hope it starts"! Upon complaining several times, BMW Service centre repaired it.

3> Around mid May, the brakes of the car started making some weird noise. The car was sent to the service centre and they repaired it.

4> NOW THE NIGHTMARE. The car came back from Navnit motors service centre on around 22nd may, after brakes problem got sorted. THAT NIGHT I TOOK THE CAR FOR A SPIN WITH MY WIFE AND ANOTHER COUPLE. I WAS ON THE BANDRA WORLI SEA LINK (LONG OPEN STRETCH OF ROAD), AND ALL OF A SUDDEN THE BRAKES FAILED!!! A MSG CAME ON THE SCREEN SAYING “LOW OIL PRESSURE, BRAKES COMPROMISED (OR SO)”. NEEDLESS TO SAY, WE WERE AT A HIGH SPEED. THE BRAKES WERE BARELY WORKING AT 10% OF THEIR ACTUAL STRENGTH. FORTUNATELY, THE ROAD AHEAD WAS CLEAR SO I HAD AMPLE TIME TO STOP THE CAR. I DROVE MY CAR BACK HOME AT CRAWLING SPEED, WITH ALL FOUR O[censored]S IN THE CAR THANKING OUR STARS THAT WE ARE STILL ALIVE!

The next day, I called up Navnit BMW, and got my car towed back.
They took about 3 days to respond with what had actually gone wrong with the car.

Their reply was that THERE WAS A FAULT IN THE ENGINE, AND SO THE ENTIRE ENGINE HAD TO BE REPLACED. THEY SAID THE ENGINE HAD TO BE IMPORTED FROM GERMANY AND SO IT WOULD TAKE A FEW DAYS, AND SO THEY GAVE ME A LOANER CAR TO BE USED IN THE MEANTIME.

THEY TOOK 50 DAYS (FIFTY!!!) to return back my car.

During all this time, I wrote several times to BMW India as well as BMW Germany, saying that BMW should accept their moral responsibility, and acknowledge that they have given me a FAULTY car, and hence not just replace my engine but REPLACE THE CAR INSTEAD!!!

But all my letters fell to deaf ears and the only response I got from either of them was to have patience.

50 days!!! Seriously! BMW thinks they can take people for a royal ride.
In those days, two of my EMIs have gone through! Imagine paying for a car that you cant even see around you!

In none of my letters did I ask BMW for any sort of monetary compensation. All that I wanted was something that I paid for! A reliable high quality product! I guess I was asking for too much from BMW.

After all the ordeal I faced with the car, after putting my and my families life to risk, after making me wait agonizingly for 50 days for my car to come back, after making me pay two EMIs for a car that is lying in BMW garage, all they did was leave me with no choice but to accept my car back. As a good will gesture, they offered me dvd screens for the back seats, which I really am not at all interested in and hope they take it back!!!! Aah, and free door mats. I think that’s what BMW thinks of Indian customers. I am sure if all this happened in Europe or US, BMW would have to shell out a lot as compensation. But here in India, they think the can dump their faulty products and simply get away with it!

If that’s not the case, then WHY WAS I GIVEN A CAR WITH A FAULTY SUSPENSION, FAULTY BRAKES, FAULTY ENGINE, FAULTY REMOTES???

No answers from them, just kept asking me to have patience!

I was promised, in writing and orally by BMW CRMs from western region as well as all India, that the car, after being repaired, will be thoroughly tested and will be fault free. So much so that, one of them even said, “I will resign if there is any other fault in your car!”

The car was delivered to my place two days back. At first, I didn’t know how to relate to the car, but with a heavy heart I thought lets move on.

The VERY NEXT DAY, I REALISED, THE USB PORT IS NO LONGER WORKING.

GOD DAMN IT! This is HOW DISGUSTING BMW INDIA IS!!!

I AM COMPLETELY ASHAMED OF BUYING THIS CAR, AND AM SO SO DISGUSTED WITH MYSELF FOR MAKING THIS CHOICE!!!

I feel so CHEATED!!!!

HAVE COMPLAINED TO BMW AND THEY SAID THEY ARE SENDING THEIR STAFF TO MY PLACE TOMORROW TO “REPAIR” IT.

I hope by sharing this with you all I make you aware of the “standards” of BMW INDIA (or the lack of it)!

Every detail mentioned above is true and is documented with both, BMW and myself.

If there is any way you can help me get justice, I would be eager to know that.

Car Chassis No: WBAFW75020C474795.
Dealer: BMW Navnit, Andheri, Mumbai.
People Incharge (and constantly contacted):
Mr Laukik (Service Advisor, BMW Navnit)
Ms Sonali Bandivadekar(Service CRM, BMW Navnit)
Mr Ravi Bhagwat (BMW NAVNIT CRM)
Mr Sameer Jain (BMW Western India CRM)
Mr Karan Seth (BMW India Customer Support)
Mr Stephan Rausch (BMW India Director – After Sales).

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Comments

ramswaroop prasad

from Chennai, Tamil Nadu

BMW — I GOT THE MESSAGE FROM BMW SAYING THAT I GOT A LOTTERY

pleace help me

i got some mail from bmw lottery.i won million of pounds .

is it true.

send me replay

Prasanna kumar N

BMW CAR — BMW car

FISC DELIVERY SERVICE COURIER COMPANY to me
show details Sep 27 (4 days ago)

TO FISC COURIER DELIVERY COMPANY LIMITED.

FIRST INTERCONTINENTAL SECURITY COMPANY {FISC}
98 West Street,
Erith, Kent DA8 1AQ
United Kingdom
Email:[protected]@live.com
Tel: +[protected] +[protected]
Date: 26th SEPT,2009
FIRST INTERCONTINENTAL SECURITY COMPANY {FISC} DELIVERY DEPARTMENT

AT TN:Prasanna Kumar N
Thank you for choosing our service, regarding the delivery of your winning prize, British Government do not permit international online wire transfer of huge lottery funds therefore you have been issue a cash consignment which will be delivered to you by our diplomat. The delivery of your consignment will be done within 48hrs to your country. On Arrival in your country, you will be contacted by our Delivery Diplomat and you will be required to pay the Clearance Fee which will cost 450.00 Pounds which is equivalent to 38,500.00 Ind Rupees.

Do send a scan copy of any form of identity card via email when you reply with the information below as that will aide our diplomat's on delivery, NO DEDUCTION OF ANY KIND CAN BE DONE ,THEREFORE YOU ARE REQUIRED TO PAY FOR DELIVERY WHILE WE WILL SEND OUR DIPLOMAT TO VERIFY ALL PROVIDED
INFORMATION IF PROVED CORRECTLY

WILL WANT TO LET YOU KNOW THAT THESE ARE RULES BY THE BRITISH GAMING BOARD FOR ALL KINDS OF LOTTERIES INVOLVING HUGE AMOUNT IN THE (UK) AND NOT BUSINESS LAW.
YOU CAN REPLY BACK WITH YOUR FULL INFORMATION AND A SCAN COPY OF ANY FORM OF IDENTITY IF YOU AGREEN WITH OUR TERMS AND CONDITIONS FOR CLAIMS

also we want you to confirm the following delivery information below as that is the destination of parcel delivery;
CONSIGNMENT BENEFICIARY NAME :
Prasanna Kumar N {MALE}
CONSIGNMENT DELIVERY ADDRESS:

#2234, 23rd cross. KR road .BSK 2nd stage. Bangalore-560070 INDIA)
VALID MOBILE TELEPHONE NUMBER:
[protected]
REFERENCE NUMBER: BMW:[protected]/25

We plead with you to please comply and assist the delivery Diplomat on arrival ,you will be advice how you go with the payment on the fee before we can commerce delivery of your winning parcel. Do strictly comply with whatever instruction giving him.
N.B: Do ensure you comply strictly with the Delivery Diplomat to avoid delay in delivery.If you have any problem do call +[protected] +[protected] and do not disclose the content of your consignment to the Diplomat or anyone for security reason because the Diplomat do not know the content of your consignment.

Thanks for your patronage.
BEST REGARDS
LEONARD NABEL
DISPATCH MANAGER
INTERCONTINENTAL COURIER COMPANY {FISC}
Copyright[protected] FIRST INTERCONTINENTAL SECURITY COMPANY {FISC}.

Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and contains confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.
.... COMPLY AND ASSIST DIPLOMAT ON ARRIVAL

Date: Fri, 25 Sep 2009 18:45:14 +0530
Subject: Fwd: UGENTLY CONTACT FISC COURIER COMPANY FOR PACKAG DELIVERY‏
From: prasanna.[protected]@gmail.com
To: [protected]@live.com

Hi team,

do the need full for the below mail.

[protected] Forwarded message[protected]
From: BMW CLAIMS ORDER <[protected]@live.com>
Date: 2009/9/10
Subject: UGENTLY CONTACT FISC COURIER COMPANY FOR PACKAG DELIVERY‏
To: prasanna.[protected]@gmail.com

THE INTERNATIONAL AWARENESS
PROMOTION DEPARTMENT OF
THE BMW AUTOMOBILE COMPANY.
22 Garden Close, Stamford,
Lincs, PE9 2YP, London
United Kingdom.
+[protected]

Reference Number:BMW:[protected]/25.

ATTN: Prasanna Kumar N
You have therefore been approved of £1000,000.00GBP (One million Great British pounds) and NEW BMW 5 SERIES 2008 MODERN CAR. The car comes with a special BMW Insurance Cover for one whole year, that is, till the next promotion in 2009. It also comes with a one year warranty and FREE repairs at any BMW AUTOMOBILE depot or service station worldwide.

Be informed that because of your location, we will not be able to make shipment of the car because of Custom duty charges which you might not be able to pay for so we have converted the 5 series BMW customized Saloon car to cash worth £75,000 GBP (seventy five thousand pounds) making the sum total of cash that will be delivered to you worth £1.75,000GBP (One million seventy five thousand pounds).

You can now contact our affiliated Diplomatic Delivery firm (Intercontinental Security Company UK) for the delivery of your winning package to you with your data's as earlier provided to this office for verification/confirmation of Original Ownership. We shall forward your package to Intercontinental Security Company (FISC). Immediately, hence your package will be in the custody of Intercontinental Security Company (FISC).We have contacted the management of FISC and all necessary arrangements will be made on your behalf. Hence you are required to Contact the dispatch manager of Intercontinental Security Company (FISC). with your personal data for verification with the data we provide them, via the email address below so that your winning package can be delivered to you in due time and to avoid double claims as that can make you forfeit your winning. The details of the ISC are given below:

LEONARD NABEL MBA
Intercontinental Courier Company Dispatch Division

Email: [protected]@live.com
Tel: + 44 –[protected] + 44 –[protected]
For security reasons, you are advised to keep your winning information confidential till your claims is processed and your package remitted to you in whatever manner you deem fit to claim your prize. This is part of our precautionary measure to avoid double claiming and unwarranted abuse of this program. Please be warned!!!

Thanks and once again Congratulations on behalf of Staff's and member of the British BMW PROMOTION Board International!! Regards We demand update on your proceedings with the security company and as soon as you are in contact with them and you should keep your winnings confidential so as to avoid double claims but ensure you comply with their terms and condition for delivery.

Mr Lrry Raymond
Claims Manager,
BMW Claims Department,
THE BMW AUTOMOBILE COMPANY, UK.
THE BMW INTERNATIONAL AWARENESS PROMOTION
COPYRIGHT ©2008. ALL RIGHTS RESERVED.

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--
Regards,
Prasanna kumar.N

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