[Resolved]  Bosch Power Tools — REGARDING SERVICE

I HAVE PURCHASED DRILL M/C GSR 7.2-2V ON DT: 29.10.07 UNFORTUNATELY THE CHECK OF THE MC STUCKED AND REST OF FUNCTIONS ARE WORKING PROPERLY. I HAVE GIVEN THE M/C FOR REPAIR TO YOUR AUTHORISED DEALER RAIPUR MACHINE TOOLS KK ROAD, MOUDHAPARA, RAIPUR, DT: 25.04.09. STILL NOW THEY WOULD N’T REPAIR IT AND ALSO NOT RESPONDING THE PROGRESS. THEY SAID THE UNIT OF MC SHOULD BE REPLACED AND BOSCH COMPANY IS NOT SUPPLYING THE REQUIRED PARTS.
AT PRESENT WE HAVE 10 NO OF YOUR COMPANY PRODUCTS. WHEN WE PURCHASED YOUR WORLD CLASS PRODUCT WE NEVER THINK THAT YOUR COMPANY IS UNABLE TO PROVIDE THE SERVICES. AFTER THIS PROBLEM, I LOOSE CONFIDENCE ON BOSCH POWER TOOLS PRODUCTS. I HOPE YOU LOOK IN TO THE MATTER AND RECTIFY THE PROBLEM AS SOON AS POSSIBLE.
ASC CODE : 17002978, JOB NO: 787, DATE : 25.04.09, POWER TOOLS PART NO : 3601J18NL0, POWER TOOLS SL NO:[protected], MFR CODE: 516