[Resolved]  BPCL — Account Locked

Address:

Thane, Maharashtra

Hi,
This is Anil Lulla a customer of BPCL Bharatgas (Consumer # 18514) with Tirupati Gas service located in Bhayander (East) 401105
I was being out of station for a quite while and when i came back and tried placing an order of 14.2 kg lpg cylinder by calling the agency but they said thatthe account is being locked by
Gaurav Yadav
Executive (sales) LPG
BPCL URAN LPG territory
Email : [protected]@bharatpetoleum.in
Mob. [protected]
and he is the only one to UNLOCK it.
I tried calling him and there was no response, nobody was there to answer and nobody reverted too. Also i tried reaching him by the ebharatgas.com website but as my account is locked was unable to process the request and i again went to the agency and saw there were some other customers too whose accounts were locked, so i was assured that i am not the only one.
I don't really understand what the Mr. Gaurav Yadav does everytime last time he was the only one to transfer something around 8000 customers to some other agency in some different locality which is out of the reach of the customers.
Is this the way things are done. The Officers are assigned to make things work more Comfortably towards the Customer's end which they are making more miserable.

Anil Lulla
Email : anil.[protected]@yahoo.com
Mobile : [protected]